Money Network card transfer error: 'Unable to process request' when sending funds to linked bank
I'm dealing with a frustrating issue with my EDD Money Network card. I have a bank account that was linked back in 2021 (last time I was on unemployment), and I verified it's still showing as my preset transfer account. But every time I try to transfer my benefits to this account, I keep getting this error message: "Unable to process your request at this time. Try again later." I've tried multiple times over the past 3 days at different times of day thinking maybe it was a system issue, but I get the exact same error each time. My card has money on it (just received my first payment after reopening my claim), but I can't get it into my actual bank account where I need it for bills. Has the transfer system changed since 2021? Do I need to re-verify my bank account somehow? Anyone else running into this Money Network transfer problem?
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Mason Kaczka
omg the SAME thing is happening to me rn!!! been trying since tuesday to get my $$ out. so annoying
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Olivia Van-Cleve
•Have you tried calling the Money Network customer service number? I tried earlier but got disconnected after waiting 47 minutes. Wondering if it's worth trying again.
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Sophia Russo
This happened to me last month. The system that handles transfers to existing bank accounts was updated in late 2024. You'll need to re-verify your bank account even though it shows as connected on your account. Go to Account Settings > Bank Accounts > and look for a small "Verify" button next to your existing account. It's easy to miss! You'll need to confirm the two small test deposits they make within 2-3 business days.
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Olivia Van-Cleve
•Thank you so much! Just checked and you're right - there IS a tiny verify button I completely missed. I'll watch for the test deposits. Did it take long for you to complete the process?
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Sophia Russo
•For me the test deposits showed up next day, and then transfers worked immediately after verification. Just make sure you enter the exact amounts - if you're off by even a penny it'll make you start over with new test deposits.
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Evelyn Xu
the money network cards are such garbage!! i've had nothing but problems with mine too. sometimes the transfers work and sometimes they dont. one time they even FROZE my card for "suspicious activity" when it was just me trying to buy groceries?? so ridiculous. i hate EDD and their stupid card system
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Dominic Green
•I recommend updating your preferences to direct deposit instead of the card. Go to UI Online > Payment Preferences and select "Direct Deposit" - much more reliable than Money Network transfers. Just need your routing and account numbers.
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Hannah Flores
The Money Network system underwent a major update in December 2024 that affected many pre-existing linked accounts. There are three ways to resolve this: 1. Re-verify your existing account as mentioned above 2. Add your account as a new transfer destination (sometimes works better) 3. Switch to direct deposit through your UI Online portal If you're still having issues after trying these steps, you need to speak with an EDD representative. They can reset your Money Network account connection on their end. BTW - if you're struggling to reach someone at EDD, I used Claimyr last week and got connected to an agent in about 14 minutes instead of spending days trying to get through. Was worth it to finally talk to someone who could help with my transfer issue. Their site is claimyr.com and they have a demo video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km
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Olivia Van-Cleve
•Thanks for the detailed explanation! I'll try the re-verification first since that seems easiest. If that doesn't work, I'll check out that service. Did you have to explain anything special to the EDD rep to get them to reset the Money Network connection?
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Hannah Flores
•Just tell them you're getting the "unable to process" error when trying to transfer funds to your linked account. They'll ask for your EDD Customer Account Number (not your SSN) and then they can see exactly what's happening on their end. They might need to generate a ticket to their technical team, but the important thing is getting it documented.
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Kayla Jacobson
Anyone know how long you have to wait between transfer attempts? i tried twice yesterday and got same error. don't wanna get locked out for trying too many times
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Dominic Green
•There's no specific limit to how many times you can attempt transfers, but if you try more than 5 times in 24 hours with the same error, their fraud system might temporarily restrict access. Best practice is to try once, then wait a full day if it fails.
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William Rivera
I went through this exact situation in January! The Money Network system has been giving these errors since they updated their security protocols. What worked for me was using the Money Network mobile app instead of the website to initiate the transfer. For some reason, the app processed my transfer request without any issues even though the website kept giving me the error message. If that doesn't work, you can also try making a smaller test transfer first (like $10) to see if that goes through. Sometimes larger transfers trigger additional verification steps that aren't clearly communicated.
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Olivia Van-Cleve
•That's a smart idea! I've only been trying on the website. I'll download the app right now and try a small transfer first. Fingers crossed this works!
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Mason Kaczka
has anyone gotten a real person on the Money Network phone line lately??? i've called like 6 times and just get the stupid robot
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Grace Lee
•Try pressing 0 then 0 again then 4 at their menu. Worked for me last week to get to a human. Waited about 30 mins tho.
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Olivia Van-Cleve
UPDATE: I downloaded the Money Network app and tried doing the transfer there. Still got an error but a DIFFERENT one this time - it said "Verification Required" and had a link to verify my bank account! Followed the steps and now I'm waiting for the test deposits to hit my account. Thanks everyone for your help!
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Sophia Russo
•Great! That's exactly what happened to me. The app has better error messages than the website. The test deposits should arrive in 1-3 business days, then you'll be all set.
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Hannah Flores
•Excellent progress! A much clearer error message makes all the difference. Once you verify those test deposits, you should be able to transfer funds without issues. Let us know if it works!
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