Money Network card transfer error: 'Unable to process request' when sending funds to linked bank

omg the SAME thing is happening to me rn!!! been trying since tuesday to get my $$ out. so annoying

This happened to me last month. The system that handles transfers to existing bank accounts was updated in late 2024. You'll need to re-verify your bank account even though it shows as connected on your account. Go to Account Settings > Bank Accounts > and look for a small "Verify" button next to your existing account. It's easy to miss! You'll need to confirm the two small test deposits they make within 2-3 business days.

the money network cards are such garbage!! i've had nothing but problems with mine too. sometimes the transfers work and sometimes they dont. one time they even FROZE my card for "suspicious activity" when it was just me trying to buy groceries?? so ridiculous. i hate EDD and their stupid card system

The Money Network system underwent a major update in December 2024 that affected many pre-existing linked accounts. There are three ways to resolve this: 1. Re-verify your existing account as mentioned above 2. Add your account as a new transfer destination (sometimes works better) 3. Switch to direct deposit through your UI Online portal If you're still having issues after trying these steps, you need to speak with an EDD representative. They can reset your Money Network account connection on their end. BTW - if you're struggling to reach someone at EDD, I used Claimyr last week and got connected to an agent in about 14 minutes instead of spending days trying to get through. Was worth it to finally talk to someone who could help with my transfer issue. Their site is claimyr.com and they have a demo video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km

Anyone know how long you have to wait between transfer attempts? i tried twice yesterday and got same error. don't wanna get locked out for trying too many times

I went through this exact situation in January! The Money Network system has been giving these errors since they updated their security protocols. What worked for me was using the Money Network mobile app instead of the website to initiate the transfer. For some reason, the app processed my transfer request without any issues even though the website kept giving me the error message. If that doesn't work, you can also try making a smaller test transfer first (like $10) to see if that goes through. Sometimes larger transfers trigger additional verification steps that aren't clearly communicated.

has anyone gotten a real person on the Money Network phone line lately??? i've called like 6 times and just get the stupid robot

UPDATE: I downloaded the Money Network app and tried doing the transfer there. Still got an error but a DIFFERENT one this time - it said "Verification Required" and had a link to verify my bank account! Followed the steps and now I'm waiting for the test deposits to hit my account. Thanks everyone for your help!

This is such a helpful thread! I'm having the exact same issue with my Money Network card transfers. I've been trying for days to move my benefits to my bank account and keep getting that "Unable to process request" error. Reading through all these responses, it sounds like the December 2024 system update really messed things up for a lot of people with pre-existing linked accounts. I'm going to try the mobile app approach first since that seems to give better error messages, and if that doesn't work I'll look into the account re-verification process. It's frustrating that EDD didn't notify people about needing to re-verify their existing bank accounts after the system update - seems like something they should have communicated better. Thanks to everyone who shared their experiences and solutions! This community is so much more helpful than trying to navigate EDD's confusing website on your own.

I just went through this exact same issue last month! The December 2024 system update really did mess up a lot of pre-existing bank account connections. What worked for me was a combination of what others mentioned - I used the mobile app AND did the account re-verification process. The key thing is that the app gives you much clearer error messages than the website. When I tried on the website, I just got that generic "unable to process" error, but the app actually told me I needed to verify my account and gave me a direct link to do it. After re-verification (which took about 2 days for the test deposits to show up), my transfers have been working perfectly. It's ridiculous that EDD didn't send out any kind of notification about this change - I wasted almost a week thinking it was just a temporary system glitch before I found out about the verification requirement. One other tip: make sure you're checking your bank account statement carefully for those test deposits because they can be really tiny amounts like $0.03 and $0.18 that are easy to overlook!

I'm dealing with this exact same issue right now! Been trying to transfer my benefits for 4 days and keep getting that "Unable to process request" error. My bank account has been linked since 2020 and worked fine back then, so this is super frustrating. Based on all the helpful responses here, it sounds like the December 2024 system update broke a lot of existing bank connections. I'm going to try the mobile app approach first since everyone says it gives better error messages than the website. If that doesn't work, I'll look into the re-verification process. It's crazy that EDD didn't notify anyone about needing to re-verify existing accounts after their system update. You'd think they would have sent out some kind of heads up about this major change that's affecting so many people. Thank you all for sharing your experiences - this thread has been way more helpful than anything on EDD's official site!

This thread has been incredibly helpful! I'm a newcomer to this community but have been dealing with the exact same Money Network transfer issue for the past week. Like many others here, my bank account was linked years ago (2019 in my case) and worked perfectly fine until now. I had no idea about the December 2024 system update that apparently broke so many existing connections. It's really frustrating that EDD didn't communicate this change to users - I've been thinking there was something wrong with my account or that it was just a temporary glitch. I'm definitely going to try the mobile app approach that several people mentioned, since it sounds like it provides much clearer error messages than the website. The fact that multiple people got "verification required" messages through the app instead of that useless "unable to process" error gives me hope that I'll finally understand what's actually wrong. Thanks to everyone who shared their experiences and solutions - this community support is amazing and way more useful than anything I could find on EDD's official resources!

Just wanted to chime in as someone who recently went through this same nightmare! I've been on unemployment a few times over the years and my bank account was linked way back in 2018. Everything worked perfectly until this month when I suddenly started getting that "Unable to process request" error. After reading through this thread, I tried the mobile app approach and boom - immediately got a much clearer error message saying "Account verification required" with a direct link to start the process. It's amazing how much better the app handles these issues compared to their website. I'm currently waiting for my test deposits to arrive (it's been 2 days so hopefully tomorrow), but I wanted to share another tip I discovered: if you're having trouble finding the Money Network app, make sure you're downloading the official "Money Network Mobile App" and not one of the similar-sounding fake apps. There are apparently some scam versions floating around. It's absolutely ridiculous that EDD didn't send out any kind of notification about this December system update. How many people are probably still struggling with this issue and have no idea what changed? This community thread has been 1000x more helpful than anything on EDD's website. Thanks everyone for sharing your solutions!

New to this community but SO grateful I found this thread! I've been battling this exact same Money Network transfer issue for over a week now. My bank account has been linked since 2020 and worked fine during my last unemployment period, so I was completely baffled by the "Unable to process request" error. Reading through everyone's experiences, it's clear the December 2024 system update really messed things up for those of us with older linked accounts. What's most frustrating is that EDD gave us zero heads up about this change - I spent days thinking it was just a temporary system glitch! I'm definitely going to download the official Money Network app today and try the transfer there. Based on all your feedback, it sounds like the app provides much clearer error messages than their terrible website. Fingers crossed I get that "verification required" message instead of the useless generic error. Thanks to everyone who shared their solutions and experiences - this community support is incredible and way more helpful than anything I could find through official EDD channels!

Just joined this community after struggling with this exact same issue for the past 5 days! My Money Network card has been giving me that "Unable to process request" error every time I try to transfer funds to my linked bank account. My account was connected back in 2019 and worked perfectly during my last unemployment claim, so I was completely confused about what changed. After reading through all these incredibly helpful responses, it's now clear that the December 2024 system update broke a lot of existing bank connections and we all need to re-verify our accounts. It's absolutely mind-boggling that EDD didn't send out any kind of notification about this major change - I've been thinking it was just a temporary system glitch this whole time! I'm downloading the Money Network mobile app right now to try the approach everyone's been recommending. It sounds like the app gives much clearer error messages than their website, which hopefully will point me toward the verification process. Thanks to everyone who shared their experiences - this thread has been a thousand times more useful than anything on EDD's official website!

I'm so glad I found this thread! I'm completely new to this community but have been dealing with the exact same Money Network transfer nightmare for almost two weeks now. Like so many others here, my bank account was linked years ago (2020 for me) and worked perfectly fine until suddenly I started getting that incredibly unhelpful "Unable to process request" error message. Reading through everyone's experiences, it's crystal clear that the December 2024 system update really screwed things up for anyone with pre-existing bank connections. What makes this even more infuriating is that EDD apparently decided not to inform anyone about this major change - I've been sitting here thinking my account was broken or there was some temporary system issue! I'm downloading the official Money Network mobile app right now based on all the positive feedback here. It sounds like the app actually provides useful error messages unlike their garbage website. Hoping I get that "verification required" message everyone's been talking about instead of the useless generic error. Thank you all so much for sharing your solutions and experiences - this community has been infinitely more helpful than anything I could find on EDD's official channels. It's amazing how we have to rely on each other to figure out what EDD should have communicated in the first place!

I'm brand new to this community but dealing with the exact same Money Network transfer issue! My bank account has been linked since 2022 and worked fine during my previous claim, but now I keep getting that frustrating "Unable to process request" error when trying to transfer my benefits. After reading through all these incredibly helpful responses, I had no idea about the December 2024 system update that apparently broke so many existing bank connections. It's absolutely ridiculous that EDD didn't send out any kind of notification about this major change - I've been thinking it was just a temporary glitch for the past few days! I'm definitely going to try the mobile app approach that everyone's recommending since it sounds like it gives much clearer error messages than their website. Hopefully I'll get that "verification required" message instead of the useless generic error. Thank you all so much for sharing your experiences and solutions - this thread has been way more helpful than anything I could find on EDD's official website. It's amazing that we have to rely on community support to figure out what EDD should have communicated to us directly!

New member here dealing with this exact same frustrating issue! My Money Network card has been giving me that "Unable to process request" error for the past week when I try to transfer to my bank account that's been linked since 2021. Reading through this thread has been such a relief - I had no idea about the December 2024 system update that broke so many existing connections. It's absolutely insane that EDD didn't notify anyone about needing to re-verify bank accounts after this major change! I'm downloading the Money Network mobile app right now based on everyone's recommendations. It sounds like the app actually gives helpful error messages unlike their terrible website. Fingers crossed I get that "verification required" message instead of the useless generic error. Thank you all for sharing your experiences and solutions - this community has been incredibly helpful when EDD's official resources have been completely useless. It's ridiculous that we have to figure this out ourselves through forums instead of proper communication from EDD!

I just joined this community after dealing with this exact same Money Network transfer issue for the past week! My bank account has been linked since 2019 and worked perfectly during my previous unemployment claims, but now I keep getting that incredibly frustrating "Unable to process request" error every time I try to transfer my benefits. After reading through all these amazing responses, I had no idea about the December 2024 system update that apparently broke so many existing bank connections. It's absolutely outrageous that EDD didn't send out any kind of notification about this major change - I've been thinking there was something wrong with my account or that it was just a temporary system glitch! I'm definitely going to download the official Money Network mobile app today based on everyone's recommendations. It sounds like the app provides much clearer error messages than their useless website, which hopefully will direct me to the verification process I apparently need to complete. Thank you all so much for sharing your experiences and solutions - this thread has been infinitely more helpful than anything I could find on EDD's official website. It's incredible that we have to rely on each other to figure out what EDD should have communicated to us in the first place. This community support is truly amazing!

Just wanted to add my experience to this incredibly helpful thread! I'm new to the community but have been dealing with this exact same Money Network transfer issue for about 10 days now. My bank account was linked back in 2020 and worked flawlessly during my previous claim, so I was completely stumped by that "Unable to process request" error. Reading through everyone's experiences here has been such an eye-opener - I had absolutely no clue about the December 2024 system update that apparently broke so many existing bank connections. It's beyond frustrating that EDD didn't bother to notify anyone about this major change that's clearly affecting thousands of people! I downloaded the official Money Network mobile app this morning based on all the recommendations here, and wow - what a difference! Instead of that completely useless generic error from the website, I immediately got a clear "Account verification required" message with a button to start the process. I've already initiated the verification and am now waiting for those tiny test deposits everyone mentioned. This community has been absolutely amazing - way more helpful than hours of searching through EDD's confusing official resources. It's ridiculous that we all have to figure this out through forums instead of proper communication from EDD, but I'm so grateful for everyone sharing their solutions and experiences here!