Missed RESEA appointment due to tech issues - where to mail questionnaire?
I totally messed up and missed my RESEA appointment last week. My phone has been acting up (screen freezes, calls not coming through) and I didn't receive the call when they tried to reach me. Now I've received this questionnaire I need to fill out explaining why I missed the appointment. I've completed all the info, but there's no return envelope included! Does anyone know which address I should mail this back to? Is it the UI Center Pacific Center PO Box 1041, Atwood CA 92811? I'm really worried about my benefits getting cut off if I don't get this returned quickly. Has anyone else had to mail in one of these forms after missing RESEA?
19 comments

Avery Davis
ugh this happened to me back in november...such a mess. i think i sent mine to that adress but cant remember 100%. the UI pacfic center sounds right tho. make sure u call them 2 let them know u mailed it. they might put a note on ur account
0 coins
Ev Luca
•Thanks for responding! Did you have any issues after you sent it in? I'm stressing because this is week 2 of certification and I don't want to get disqualified or something. Did you get a confirmation after they received your form?
0 coins
Collins Angel
The correct mailing address should be on the questionnaire itself, usually at the top of the form. If it's not there, the UI Center Pacific in Atwood (PO Box 1041, Atwood, CA 92811) is correct for claimants whose cases are managed by that office. However, this depends on which office is handling your claim - there are several UI Centers in California. I would recommend: 1. Double-check the form for any letterhead or address information 2. Make a photocopy of the completed form for your records before sending 3. Send it via certified mail so you have proof of delivery 4. Call EDD to confirm they've received it (though reaching them can be difficult
0 coins
Ev Luca
•Thanks for the detailed response! The letterhead just says "EDD Unemployment Insurance" but doesn't have a return address that I can see. I'll definitely make a copy before sending. Do you think I should include a cover letter explaining the phone situation in more detail?
0 coins
Marcelle Drum
My sster had this exact problem in January! Her phone died completely the day before her RESEA thing. She mailed the form to her local UI office (not the one you mentioned) and they processed it fine. But it took almost 3 weeks before her account updated!! Meanwhle she was so stressed about losing benefits.
0 coins
Ev Luca
•Oh no, 3 weeks?? I can't wait that long without knowing if I'm still getting benefits. Did she try calling them during that time? Was she able to certify while waiting?
0 coins
Tate Jensen
The UI Center Pacific address you mentioned is correct for claimants in certain counties. Before sending it there, I'd suggest trying to contact EDD to confirm this is the right office for your specific claim. Missing a RESEA appointment can potentially affect your benefits, so it's important to resolve this quickly. When you mail the form: 1. Include your full name and claim ID number on every page 2. Include a brief cover letter explaining the phone malfunction 3. Send it with tracking 4. Keep certifying for benefits as normal while this is being resolved I've helped several people with similar issues, and ensuring they have documentation of their attempts to comply is crucial.
0 coins
Ev Luca
•Thank you for the advice! I'll definitely include my claim ID on everything. One more question - should I keep trying to call them even after I mail the form? I've tried calling several times but can't get through to a real person.
0 coins
Adaline Wong
I know this might sound crazy but have you tried faxing it? When I had a similar issue last year I faxed my form to the number on the letterhead and then mailed a copy too just to be safe. EDD actually processed the faxed copy first!
0 coins
Ev Luca
•That's a great idea! I don't have a fax machine but maybe the UPS store near me does faxing. Do you remember how much it cost to send a fax?
0 coins
Gabriel Ruiz
I've been stuck in this exact situation before - total nightmare trying to get through to EDD. After days of busy signals and disconnections, I finally used Claimyr.com to reach an EDD agent. They connected me within about 20 minutes when I'd been trying for DAYS on my own. The agent was able to confirm exactly where to send my form and even put notes on my account about the missed appointment. They have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km Frankly, it was worth it to get actual confirmation rather than guessing about the address and wondering if my benefits would be cut off. The agent also told me to keep certifying while the form was being processed.
0 coins
Ev Luca
•Thanks for the suggestion. I'll try calling again tomorrow morning first thing, but if I still can't get through I might try that service. At this point I just need to talk to someone who can tell me exactly what to do before my next certification day.
0 coins
Avery Davis
btw dont put 2 much personal info in that cover letter just stick to facts. and definately keep certifying on ur regular days!! thats super important
0 coins
Ev Luca
•Good advice! I'll keep it simple and just explain the phone issue without going into a whole story.
0 coins
Misterclamation Skyblue
I'm freaking out reading this thread because I ALSO missed my RESEA appointment yesterday!!! My car broke down on the way there and I couldn't make it on time. Do they always send a questionnaire or am I going to get automatically disqualified?? I haven't received anything in the mail yet but now I'm terrified my benefits will stop. Has anyone had their benefits completely stopped after missing RESEA?
0 coins
Collins Angel
•Don't panic. Missing a RESEA appointment doesn't automatically disqualify you. EDD typically sends a questionnaire first to get your explanation. If you haven't received one yet, it's likely still in the mail. In the meantime, I'd suggest calling your UI office to explain the situation and document your attempt to contact them. Keep records of all your calls and communications with EDD.
0 coins
Tate Jensen
Just to follow up on this thread: Make sure you continue certifying for benefits while waiting for this to be resolved. Many claimants make the mistake of not certifying because they're worried about the missed RESEA appointment, but that can create additional problems. The questionnaire is your opportunity to explain the situation, and as long as you have good cause (which a phone malfunction can qualify as), your benefits should continue once they process your response.
0 coins
Ev Luca
•Thank you - I'll definitely keep certifying. My next certification is due this Sunday. One last question - is there anything specific I should write on the questionnaire to make sure they understand it was a technical issue with my phone and not me deliberately avoiding the appointment?
0 coins
Malik Jackson
•For the questionnaire, be specific but concise about the phone issue. Mention the exact problem (screen freezing, calls not coming through), when it started happening, and that you didn't receive their call. If you have any documentation like repair receipts or if you got a replacement phone after this happened, mention that too. Keep it factual and don't over-explain. Something like "My phone has been malfunctioning with screen freezes and missed calls for the past week. I did not receive the scheduled RESEA call due to this technical issue." That shows it wasn't intentional avoidance.
0 coins