PA UC RESEA requirements causing payment delays - Career Link login issues ruined my benefits!

This exact thing happened to me back in March. The RESEA requirements are a complete mess right now. Here's what you need to do: 1) File an appeal specifically stating that you attempted to comply with RESEA but experienced system issues. 2) Contact your state representative's office - they have liaisons who can expedite your case with PA UC. 3) Request a backdate on your RESEA compliance since you physically went to the Career Link office on the deadline day. Make sure to get the name of everyone you speak with at Career Link and UC. Document EVERYTHING. The appeal process takes about 2-3 weeks but they should release your payments once you show you made good-faith efforts to comply.

OMG the RESEA stuff is such garbage!!! I had similar issues but with the actual session - they scheduled me then no one showed up for the zoom call!!! Then they tried to say I missed it! I had to fight for WEEKS to get it fixed. Career Link staff have no idea what they're doing half the time. The left hand doesn't know what the right is doing. Keep calling UC directly - that's what finally worked for me.

I went through this RESEA headache last month. You need to call PA UC directly, not Career Link. Career Link administers the program but they don't have authority to fix your benefits. Here's what worked for me after 4 weeks of payment holds: 1. Call UC directly and explain specifically that you had TECHNICAL ISSUES with Career Link that prevented compliance 2. Request they note on your file that you physically went to the Career Link office on your deadline day 3. Ask for an immediate "RESEA compliance review" 4. Request backdating of your compliance status The key is getting through to an actual UC representative who can help, not the Career Link people who have limited access to the benefits system.

I've been trying to reach PA unemployment for weeks about a similar RESEA issue. The busy signals are insane. I finally had success using Claimyr (claimyr.com) - it got me through to a live agent in about 20 minutes after trying for days on my own. They have a video that shows how it works: https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2. The agent was able to immediately see that my RESEA compliance was incorrectly marked and fixed it right there while I was on the phone. My payments started again two days later. Worth trying since you've already lost 3 weeks of benefits.

I work at PA CareerLink (not unemployment) and can tell you theres a LOT of confusion right now with the RESEA program. The new system has technical issues. Your best bet is to ask for a supervisor specifically trained in RESEA when you call CareerLink. Regular staff often dont have the training for these specific issues. Also, get EVERYTHING in writing - ask them to email you confirmation of your visit and rescheduling. That documentation will help your case when you challenge the non-payment.

i had this same exact problem!!! career link is so bad with this resea stuff. i ended up having to go to my state representatives office and they helped me file a complaint. got my benefits back in like 10 days after that. you should try that route

I think the whole RESEA program is just a way to cut people off benefits. My cousin had to do the same thing last month and he said it was a complete joke - the session was just basic info he already knew about job searching. But they make it so complicated that people miss deadlines and lose money. It's by design if you ask me.

One more important tip: when you do connect with UC, specifically ask them to issue a "RESEA exemption due to technical barriers" on your claim. This is a specific code they can enter that will release your payments while they investigate. Also request "backdated compliance" for both sessions you allegedly missed. Make sure they document that you physically went to Career Link on your deadline day. With these specific requests, you have a much better chance of getting your benefits restored quickly.

I'm so sorry you're dealing with this Sean - the RESEA system is absolutely broken right now. I went through something similar a few months ago and it took forever to resolve. Here's what I learned from my experience: Document EVERYTHING - take screenshots of error messages, get names and employee IDs of everyone you speak with, and save any emails or texts. When you do get through to UC (and you will eventually), ask them to put notes in your file about the Career Link technical issues and your same-day visit to fix your login. Also, don't just rely on Career Link to fix this - they can't actually restore your benefits. You need to get UC directly involved. The phone system is terrible but keep trying different times of day. I had the best luck calling right at 8 AM when they open. One thing that helped me was filing a formal complaint with PA Department of Labor & Industry online. It creates a paper trail and sometimes gets you escalated to someone who can actually help. Hang in there - you WILL get your benefits back, it just takes persistence with this broken system.

This is such a frustrating situation and unfortunately very common right now. I went through a similar RESEA nightmare last fall and it took me almost 6 weeks to get everything sorted out. Here's what finally worked for me: 1. Go back to the Career Link office in person with documentation of your original visit (receipt, appointment confirmation, anything). Ask them to print out a "compliance verification" showing you were there on the deadline day. 2. When calling UC, specifically mention that you need to speak with someone about "RESEA technical compliance issues" - this seems to get you transferred to people who actually know about these problems. 3. File a written appeal through your UC portal citing "good cause" for missing the sessions due to system failures. Include any documentation you have. 4. Contact your local state representative's office - they have UC liaisons who can fast-track these cases. I got a call back within 48 hours after contacting mine. The whole system is a mess right now, but you CAN get your benefits restored. Don't give up - you followed the rules and it's their technical problems that caused this. Keep fighting it!

I'm going through almost the exact same thing right now! Been waiting 5 weeks for my RESEA issue to get resolved. The Career Link portal crashed on me THREE times when I was trying to schedule my appointment, and then they marked me as non-compliant. It's so frustrating because we're doing everything we're supposed to do but their broken system is penalizing us. I finally got through to someone at UC last week who told me that they're seeing a massive increase in these technical failure cases. She said the best thing to do is keep detailed records of every error message, every phone call, and every visit. I've started taking photos of my computer screen whenever I get an error. One thing that helped me was emailing my local Career Link office directly (found the email on their website) with screenshots of the portal errors. At least that way I have written proof that I was trying to comply but couldn't due to their system issues. The staff person who responded actually seemed to understand the problem and said she'd add notes to my file. Still waiting for my benefits to be restored but at least I feel like I have better documentation now. This whole RESEA rollout has been a disaster - we shouldn't be losing benefits because their technology doesn't work properly!