Missed EDD phone interview due to DND mode - called back immediately but no response

This happened 2 me last year! EDD is TERRIBLE at calling back. You definitely need to call them ASAP dont wait around.

Don't panic yet! I missed my interview too (was in the bathroom, typical!) and I called them back within 10 minutes. They didn't return my call either, but I kept calling the regular EDD number for three days straight using different options until I finally got through. The rep was able to reschedule my eligibility interview for the following week. Just be prepared to spend HOURS trying to get through. I started calling right when they opened at 8am and finally got through around 10:30.

This is just so typical of EDD. They expect YOU to be available exactly when they call but then when you try to reach them it's impossible. The whole system is designed to make people give up on their benefits. I missed my interview last month because they called from a DIFFERENT number than what was listed on my UI Online notice!! Can you believe that?? Then they disqualified me and I had to go through the whole appeal process. What a joke.

Same thing happened to me in January! I was cooking and missed the call lol. I tried calling back for 2 days with no luck - always got the "we're experiencing high call volume" message and then it hung up on me. I finally used Claimyr (claimyr.com) and got through to a rep in about 45 minutes. They have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km. The rep was able to see I tried calling back and rescheduled my interview for the following week. Everything worked out fine after that!

Missing an eligibility interview doesn't automatically result in disqualification, but you need to contact EDD as soon as possible. Here's what you should do: 1. Continue calling the regular EDD number (not just leaving voicemails) 2. Send a message through UI Online explaining what happened 3. Document all your attempts to contact them If more than 48 hours have passed since your missed interview, your claim may be temporarily disqualified until you can speak with a representative and reschedule. The important thing is to be persistent and keep trying to reach them. Most representatives understand that technical issues happen, but you need to demonstrate that you're making every effort to resolve the situation.

i missed my interview too last month cuz i was at a doctors appointment i completely forgot about the EDD call. i just kept certifying like normal and after like 10 days my status changed from pending to paid without me even talking to anyone? maybe im just lucky but sometimes i think these interviews arent as important as they make them seem

My cousin works for EDD (not in CA tho in Nevada) and she says they're supposed to make THREE attempts to call you before they disqualify you for a missed interview. Is it possible they'll try calling you again? Or does California EDD only do one attempt?

UPDATE: I finally got through to EDD this morning! Used the Claimyr service that someone suggested here and it worked - got connected to a rep in about an hour. They were actually really understanding about the missed interview and rescheduled me for next Tuesday. The rep said my claim will stay pending until after the interview but assuming everything checks out, I'll receive all the back payments I'm eligible for. Such a relief! Thanks everyone for your help and suggestions!

So glad to hear you got through and got it resolved! This gives me hope for others who might be in similar situations. It's frustrating how the system works but at least there are solutions. Thanks for updating us - it's really helpful to know that EDD reps can be understanding when you explain what happened. Hope your rescheduled interview goes smoothly on Tuesday! 🤞