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Javier Morales

Help! Someone changed my account password and security questions - what do I do?

Hey everyone, I'm freaking out here. I just tried to log into my account and I can't get in. Someone changed my password and security questions! Has this happened to anyone else? What should I do?

Oh man, that sucks! Have you tried contacting their support? They might be able to help you recover your account.

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I've been trying to get through to them all day, but no luck so far. The wait times are insane!

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Typical. Their customer service is a joke. Good luck getting any help from them 🙄

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Ugh, I feel ya. Maybe try early morning? I heard thats when the lines are less busy.

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This happened to me last month! It was a nightmare. Here's what I did: • First, try to reset your password through the 'Forgot Password' link. Sometimes that works even if the security questions are changed. • If that doesn't work, you need to contact them ASAP. The longer you wait, the harder it might be to prove it's your account. • Gather any proof you have that the account is yours - old emails, screenshots, anything. • When you do get through, ask them to lock the account immediately to prevent further changes. • Be prepared to verify your identity. They might ask for a copy of your ID or other documents. • Once you regain access, enable two-factor authentication if it's available. • Change ALL your security questions and use answers that aren't easily guessable. Good luck! It's a pain, but you'll get through it.

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Thank you so much for this detailed advice! I'll definitely follow these steps. Did it take long for you to get your account back?

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It took about a week, but I was persistent. Don't give up!

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This is great advice! I'd add: use a password manager and create unique passwords for every account. It's a lifesaver!

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Are you sure you weren't hacked? Might wanna check your other accounts too, just to be safe.

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ugh this system is so broken. why dont they have better security measures in place?? 🤦‍♂️

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For real tho. Its 2023, how is this still happening? 🤔

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Budget cuts, probably. They never invest in the right things.

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Hey, I found a way to actually get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/Ize0EkN4HDI

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Sounds sketchy. Is this legit?

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Yeah, it's totally legit. I was skeptical at first too, but it saved me hours of hold time.

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20 bucks tho? That's steep for something that should be free.

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I get it, but for me, it was worth not wasting an entire day on hold. Time is money, ya know?

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have you checked your email? sometimes they send a notification if theres been changes to your account

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Good idea! I'll check my spam folder too, just in case.

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This is why I always use a password manager and 2FA on everything. Stay safe out there, folks! 💪

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