Bank Of America Prepaid, sent me to for with two forms of ID, but i'm and can't go to the bank, is there any way i can get from through call?

Logan Knetch · 2022-02-22T13:48:18.202Z

Bank Of America Prepaid, sent me to BOA for verification with two forms of ID, but i'm disabled and can't go to the bank, is there any way i can get assistance from EDD through call?

2 coins

13 comments

Tom Maxon

•1y

1. Check with Bank of America’s Policy: Typically, banks have strict guidelines for verifying identity, especially when it involves reissuing funds. While your ID is expired, some banks may still accept it if it’s only expired for a short period, especially if you have additional forms of identification to support your identity verification. In your case, it’s worth asking Bank of America directly if they will accept: Your expired ID (since it's only two weeks expired), Your Social Security (which is another official government document), and Your new bank account card, which may serve as further proof of your identity. 2. Bank of America Prepaid Customer Service: You can contact Bank of America’s Prepaid Debit services at 1-866-692-9374 (within the U.S.) or 1-423-262-1650 (outside the U.S.) to explain your situation and ask about their specific for identity verification. Ask them if they can accept a recently expired ID along with your Social Security and new bank to your identity. 3. Prepare Other Forms of Identification: If Bank of America won’t accept your expired ID, ask them about other documents you can use to your identity. Some common alternatives may include: Passport (if you have one) Utility bill or bank statement with your name and address (if they accept address ) Birth certificate (to confirm your identity along with other documents) 4. Renew Your ID (If Possible): If you're able to renew your ID quickly, you can expedite the process by visiting your local DMV office or applying online (depending on your state). Most DMVs will issue a temporary paper ID while you're waiting for the new card, which you could potentially use for verification. 5. Other Options: Sometimes, Bank of America may offer other options for verifying your identity remotely, such as answering security questions or providing additional documentation. When you contact them, ask if there’s any way to complete the without having to go to the bank in person if your ID renewal process takes time. Conclusion: While an expired ID may cause some challenges, many banks may accept it if it’s only expired recently and if you have other supporting documents, like your Social Security and new bank account card. Your best course of action is to Bank of America’s Prepaid services directly to confirm their requirements, and if necessary, renew your ID as soon as possible. I hope this helps, and I wish you the best in resolving the situation!

0 coins

Aria Park

•5M

Hi Logan! I understand how frustrating this situation must be, especially when you're dealing with mobility challenges. Here are a few alternatives you might try: 1. **Call Bank of America Prepaid directly** at 1-866-692-9374 and explain your disability situation. They may have accommodations for people who cannot physically visit a branch, such as alternative methods or mobile services. 2. **Contact 's disability services** - has accommodations for people with disabilities. You can their main line and ask to speak with someone about disability accommodations for account verification. 3. **Check if BofA offers mobile verification** - Some banks now offer video services where you can your identity through a secure video rather than in-person. 4. **Ask about having a trusted person assist** - In some cases, banks may allow a designated representative to help with if you provide proper documentation. 5. **Contact your local disability advocacy organization** - They might be familiar with resources or have experience helping others in similar situations. Don't give up! Banks and government agencies are required to provide reasonable accommodations under the ADA. Make sure to clearly explain your situation and ask specifically about disability accommodations when you call. Good luck, and I hope you get this resolved soon!

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Joshua Hellan

•5M

This is really helpful advice, Aria! I wanted to add that when calling about ADA accommodations, it's important to be persistent and ask to speak with a supervisor if the first representative isn't familiar with disability services. Also, Logan, you might want to document your calls (date, time, representative name) in case you need to escalate or file a complaint later. The California Department of Fair Employment and Housing (DFEH) can also help if you face discrimination due to your disability. Sometimes having that information ready can motivate companies to find solutions more quickly. Wishing you the best with this situation!

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Ravi Patel

•5M

Hi Logan! I'm so sorry you're dealing with this challenging situation. As someone who has navigated similar issues, I want to share a few additional options that might help: **For immediate assistance:** - Try calling 's TTY line at 1-800-229-6297 if you have hearing difficulties, as they often have more specialized staff for accommodations - Contact your county's Aging and Disability Services - they sometimes have advocates who can help navigate these bureaucratic hurdles **Alternative methods:** - Ask BofA if they accept notarized affidavits - you might be able to have a notary come to your home (many offer mobile services) - Some locations accept through their mobile app with document upload and video - Check if they'll accept through a secure online portal **Additional resources:** - Contact your state representatives' office - they often have caseworkers who specialize in helping constituents with EDD/benefits issues - Reach out to local disability rights organizations like the Center for Independent Living in your area Remember, both and Bank of America are required by law to provide reasonable accommodations. Don't hesitate to use the phrase "I am requesting reasonable accommodation under the ADA" when you - this often gets you transferred to specialized departments. You shouldn't have to choose between your safety/mobility and accessing your benefits. Keep advocating for yourself!

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Abigail Spencer

•5M

Thank you so much for this comprehensive list, Ravi! I just wanted to add that many people don't realize that Bank of America actually has a specific ADA compliance department that handles accommodation requests. When you the main prepaid line, you can ask to be transferred directly to their "ADA Accommodations" or "Accessibility Services" department - this can save you from having to re-explain your situation multiple times to different representatives. Also, Logan, if you're comfortable sharing your general location, some community members here might know of local resources or have had success with specific BofA branches that are more accommodating. Sometimes certain locations have better training on disability services than others. One more tip: if you have any medical documentation of your disability, having that ready (even if just to reference the specific limitations) can help when requesting accommodations. You don't have to share medical details, but being able to clearly state your functional limitations can help them understand what type of accommodation you need. Wishing you success with this - please keep us updated on how it goes!

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Ethan Wilson

•4M

Hi Logan! I completely understand your frustration - this situation is unfortunately all too common. Here are a few steps that have worked for others in similar circumstances: **First, try calling directly** at 1-833-978-2511 and press 1 for English, then 2 for existing claims. When prompted, press 1-2-4 quickly to bypass some of the automated menus. Explain that you need due to your disability and that BofA is requiring in-person you cannot complete. **Request a "flag" on your account** - can sometimes place a note indicating you need disability accommodations, which may allow them to work with BofA on alternative methods. **Document everything** - Keep records of all your calls, reference numbers, and the names of representatives you speak with. This will be crucial if you need to escalate. **Consider reaching out to your local Assembly member's office** - Many have constituent service staff specifically trained to help with issues, and they often have direct contacts within the department. The key phrase to use is "reasonable accommodation under the Americans with Disabilities Act." This legally requires them to find an alternative solution that works for your situation. Don't give up - you have rights here, and there should be a way to resolve this without requiring you to physically visit a bank branch. Keep us posted on your progress!

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A Man D Mortal

•4M

Thank you for sharing those specific phone navigation tips, Ethan! That 1-2-4 sequence is really helpful. I wanted to add that if Logan gets stuck in phone loops or disconnected, there's also the webchat option on their website - sometimes it's easier to explain complex accommodation needs in writing where you can take your time and include all the details. Also, Logan, when you do get through to someone, don't hesitate to ask for a supervisor if the first representative seems unfamiliar with disability accommodations. Sometimes the front-line staff haven't been trained on ADA requirements, but supervisors usually have more authority to approve alternative solutions. One more thing - if you have any medical providers, social workers, or case managers involved in your care, they might be able to provide a letter supporting your accommodation request. While you shouldn't need extensive documentation, sometimes having professional backing helps move things along faster. The Assembly member suggestion is gold - they often have dedicated liaisons who can cut through red tape much faster than going through regular channels. Wishing you the best with this!

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Anna Kerber

•11d

Hi Logan! I'm really sorry you're facing this challenge. As someone who has dealt with similar accessibility issues, I wanted to share a few additional options that might help: **Try BofA's dedicated disability services line** - They have a separate number (1-800-432-1000) specifically for customers needing accommodations. They may be able to arrange mobile or accept alternative documentation. **Contact your local Area Agency on Aging** - Even if you're not a senior, they often help people with disabilities navigate benefit issues and may have established relationships with BofA for these situations. **Ask about third-party verification** - Some banks will accept identity through trusted third parties like notaries who can come to your home, or even through certain medical facilities. **EDD ombudsman office** - California has an ombudsman specifically for resolving complex cases. You can reach them at 1-800-300-5616. **Document your disability accommodation request** - When you either BofA or EDD, specifically state "I am requesting a reasonable accommodation under the ADA due to my disability" and ask them to document this request in your file. Remember, both agencies are legally required to provide alternatives that don't create an undue burden on you. Don't let them make you feel like visiting in person is your only option - it's not! Keep advocating for yourself, and consider having a friend or family member help make calls if that would be easier. You've got this! 💪

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