EDD put security lock on my Bank of America card - can't get through to remove it

I had the EXACT same issue back in January! It's incredibly frustrating, but there's actually a solution that worked for me. I was going crazy trying to get through to EDD for days when someone recommended using Claimyr.com to get through to an EDD rep. It basically keeps dialing for you and calls you when it connects. Saved me hours of redial hell. There's a video showing how it works here: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km Once I got through, I asked specifically for the claims department and explained about the security lock. Turns out it was placed because they couldn't verify my identity properly. The rep was able to remove it on the spot, and my card worked within 24 hours. Hope this helps!

This is a common issue with new EDD Bank of America cards. The security lock is typically placed when there's an identity verification flag on your account or unusual activity detected. Here's what you need to do: 1. Keep calling the EDD customer service line (I know it's frustrating) 2. When you get through, ask specifically for the "identity verification department" 3. Have your ID documents ready (driver's license, passport, etc.) 4. They might need to conduct an additional eligibility interview You can also try calling Bank of America's EDD customer service line at 1-866-692-9374, but they'll usually just redirect you to EDD since they don't have authority to remove agency-placed locks. Don't try to create workarounds through the BoA app - that won't solve an EDD-placed security lock. I've helped several people through this process, and it always requires direct contact with EDD.

UGH THE EDD IS THE WORST!!! I've been dealing with them for months and it's always something!! First my claim was pending for 6 weeks, then they said I needed to verify my ID AGAIN, and now I'm getting partial payments with no explanation why. The whole system is designed to make you give up. For your card issue - have you tried calling right when they open at 8am? That's sometimes worked for me in the past. Also try the ask EDD feature on the website and specifically mention it's an URGENT payment issue with a security lock. Sometimes they'll call you back within 24-48 hours on those. GOOD LUCK!!!

have you checked if you can transfer the money from the card to your bank account through the b of a website? sometimes even with a security lock you can still do transfers just not use the card for purchases. worth a shot.

I went through this exact nightmare in February! If you're desperate and near an actual Bank of America branch, go there in person with ALL your identification documents. In my case, they couldn't remove the EDD lock, but the branch manager called a special internal number and got me connected with an EDD representative right there in the bank. I had to verify my identity again (make sure you have your Social Security card, ID, and a utility bill or something with your address). The EDD representative cleared the lock while I was on the phone, and I was able to access my funds about 4 hours later. If rent is due soon, this hands-on approach might be faster than waiting on hold forever!

Just to add some clarity about these security locks - they're typically placed on new cards due to one of these reasons: 1. Identity verification issues in your claim 2. Address mismatch between your EDD profile and what Bank of America has 3. Suspected fraud prevention measures 4. Multiple failed login attempts to UI Online When you do reach EDD, be prepared to answer questions about your claim history, previous employers, and verify personal information. The representative will need to confirm you're the rightful claimant. In most cases, once removed, the lock is lifted within 24-48 hours, though some claimants report it working much faster. If you're facing an immediate financial emergency, be sure to mention that to the representative.

my cousin had same problem and she went to bank and they said only edd can fix it... she finally got thru by calling at exactly 8:01am but had to wait on hold for 1.5 hrs so dont hang up

Just checking back - any luck getting through to EDD? Did you try Claimyr or the bank visit approach? I'm invested in your story now and hoping you got it resolved before rent was due!

So happy to hear you got it resolved! This thread is going to be super helpful for anyone else dealing with the same security lock issue. It's crazy how common this problem seems to be with new EDD cards, but at least now there's a clear roadmap: try Claimyr to get through faster, have your ID docs ready, ask for identity verification department, and don't hang up once you're in the queue. Thanks for updating us - I was worried you wouldn't make rent on time!