Another important thing to know - make sure you verify your identity correctly during the application process. If there are any ID verification issues with ID.me, your payments might get held up even if your claim is approved, and that will delay your card being sent. The Money Network card will only be mailed once your first payment is actually issued (not just approved).

One thing I'd add is to keep checking your UI Online account regularly during this process. The system will show when your first payment is "issued" vs when it's actually "paid." The Money Network card gets mailed when it shows "issued" but you can't use it until the payment actually processes, which can be another day or two. Also, download the Money Network app once you get your card - it's much easier to check your balance and transaction history than calling the automated phone line.

so did u get this sorted out? i'm curious cuz I have same issue now

Congrats on getting it resolved! This is exactly why I always tell people to be persistent with calling EDD. I went through something similar last year and it took me literally 47 phone calls over 2 weeks to get through, but once I did, the rep fixed my issue in 5 minutes. The system is so broken that claims just sit there indefinitely unless you force them to look at it. For anyone else reading this - save that ID verification number (866-401-2849) and keep calling until you get through. Also try calling right when they open at 8am or after lunch at 1pm for better chances. Don't give up!

Quick update - I tried calling this morning using a combination of the tips people shared here. Called the tech support number at exactly 8:00am, got through after only a 15 minute wait, explained my situation, and they transferred me to claims. Had to wait another 30 minutes but FINALLY spoke to someone who could help! They're reviewing my disqualification now. THANK YOU all for the suggestions!

I've been dealing with EDD nightmares for months now and feel your pain completely! Here's what finally worked for me after trying everything else that failed: 1. Download an auto-dialer app (I used "Auto Redial" for Android) and set it to call the main number every 30 seconds starting at 7:58am. Let it run while you do other things. 2. When you DO get through to the menu, press 1-2-1 instead of 1-2-4 that someone mentioned. The 1-2-1 gets you to disability services first, but they can often transfer you to regular claims faster than going through the main queue. 3. This is key - when talking to ANY rep, don't just ask them to fix your issue. Ask them to place a "callback request" in the system. This creates a ticket that requires a supervisor to review within 5 business days. 4. For your specific DQ 1256 code - you'll need either your termination letter OR a signed statement from your former employer. If your company won't cooperate, check if they filed for WARN Act notifications (mass layoffs) which are public record. Also, I know this sounds crazy but try calling on Saturday mornings around 8:30am. They have weekend staff for urgent issues and sometimes they're less busy then. Hang in there - this system sucks but you CAN get through it!

One more important thing to know: if you appeal the overpayment determination and WIN, the penalty weeks will be removed completely. But if you only appeal the number of penalty weeks (accepting the overpayment determination), you're just asking for a reduction in weeks. Two different appeal strategies depending on your situation.

Just wanted to add that timing is crucial with appeals - you only have 30 days from the date on your penalty determination letter to file your appeal. I almost missed my deadline because I was so overwhelmed by the whole process. Also, even if you're appealing, you still need to repay the overpayment amount (or set up a payment plan) separately. The appeal only affects the penalty weeks, not the repayment requirement. Good luck with your appeal - sounds like you have a solid case if it was genuinely a calculation error!

Hi Jujubeans! Congratulations on receiving your appeal decision letter! Without seeing the specific language in your letter, it's hard to say definitively, but if you received a favorable decision from the judge, it should mean you won your appeal. Look for key phrases like "decision is reversed," "claimant is eligible," or "benefits are granted." If the judge ruled in your favor, EDD should process the back payments automatically, though it can take several weeks. I'd recommend checking your EDD online account regularly and maybe trying to call during off-peak hours (early morning or late evening) to get through to someone who can confirm the status. You can also try contacting your local assembly member's office - they often have dedicated EDD liaisons who can help cut through the phone maze. Hang in there, and I hope this is the good news you've been waiting for!