One thing I found helpful with Money Network is actually calling their automated system when the app is being glitchy. You can check your balance and recent transactions that way too. The number should be on the back of your card.

Just wanted to add my experience - I've been using the Money Network Mobile Banking app for about 6 months now. While it's definitely not as polished as the old BoA app, it gets the job done for basic functions. The key is to make sure you're using the official "Money Network Mobile Banking" app (not any of the knock-offs in the app store). A few tips that helped me: 1) Always close the app completely when you're done using it - seems to prevent some of the login issues people mentioned, 2) Turn on biometric login if your phone supports it, and 3) If you get locked out, wait about 15-20 minutes before trying again rather than repeatedly attempting to log in. The balance updates are usually pretty quick after transactions, and I haven't had the "disappearing money" issue that others mentioned. The ATM locator feature is actually pretty useful too. Hope this helps!

this is why i always keep evrything from my jobs, every stub, every letter, my w2s, even emails from bosses. edd is always losing stuff or getting confused. same with medi-cal. all these government agencies are the same, total mess. good luck bro

UPDATE FOR EVERYONE: The process for submitting wage corrections has changed in 2023-2024. You need to follow these steps: 1. Submit your wage info through UI Online under "New Information" 2. Call and request a "Base Period Wage Investigation" (not just any wage correction) 3. Follow up with the Base Period Investigation Unit directly at the special number 1-866-401-2849, which bypasses the regular customer service I went through all this in April and it worked. The regular EDD reps often don't know about the Base Period unit and will tell you incorrect procedures.

Got it. I appreciate all the help from everyone. Feeling much better about my chances now!

I went through something very similar last year! Got fired while out with COVID and was terrified about getting denied for unemployment. The key thing that helped me was being super detailed in my initial application about the circumstances - I explained that I was following CDC isolation guidelines and had provided all required documentation to my employer. EDD did schedule me for a phone interview about 3 weeks later, but once I explained the situation and provided my test results and doctor's note, they approved my claim. The whole process took about 6 weeks from start to finish, but I got all my back pay once approved. One tip: when you certify each week, there's a question about being able and available to work. Make sure you only certify for weeks when you were actually recovered and job-searching, not the weeks you were still sick and isolating. Good luck!

Update us when you find out what caused the disqualification. It'll help others who might run into the same issue. And don't worry - this happens quite often and is usually fixable. Did you receive any notices in your UI Online inbox? Sometimes they send a DE 4800 explaining the disqualification reason, though it can take several days to appear.

That's such great news! I'm so glad you were able to get it resolved quickly. This is exactly why I always tell people not to give up - most of these disqualifications really are just misunderstandings about how to answer the certification questions. For anyone else reading this, the key lesson here is that you should generally answer "yes" to being available for work even if you had a brief appointment or emergency, and then explain the specific circumstances in the comments section if needed. Thanks for updating us with the resolution!

Just a helpful reminder for everyone dealing with EDD overpayments - always keep detailed records of everything. Save screenshots of your account before any system updates, keep all letters they send you, and note the name of every representative you speak with along with the date and time. Since tax refund intercepts involve both EDD and the Treasury Department, the process can take longer than the standard timeframes they quote. In my experience working with clients, the best approach is polite persistence. Call once a week to check status until it's resolved.

Just want to add that if you're still having trouble getting through to EDD, try calling right after lunch around 1:30-2:00pm. I've noticed the hold times are sometimes shorter then compared to first thing in the morning when everyone calls. Also, if you get disconnected while on hold (which happens way too often), immediately call back - sometimes they'll put you back in the queue at a higher priority. One more tip - when you do get through, ask the rep to email you a summary of what was discussed and any case numbers they reference. This has saved me multiple times when I've had to call back and explain the situation to a different person. The turnover there is pretty high so having documentation helps a lot.