I got somebody on the phone and she was rude she said she’s going to schedule me for a phone interview so what does this mean? Do they call the number back that’s on file

So should I call again or should I just leave it like that because I bet she already put the interview part in and she denied my backpay request because it didn’t match the day that I last work

Honestly I’d try again yesterday she tried correcting me and I even have proof of my claim date 2019!!! She got upset and told me she was the specialist and knew what she was talking about and clicked on me. Try again til you get someone understanding

okay ima tell them I told her the date I wanted to backdate it to and she yelled at me and clicked on me

She’s hellaaaaa rude

No she didn’t she just said asked what date and she said she’s denying the request because it didn’t match the day that I put on the application

Ugh :( if you still have your callbacks try again and speak to someone else

Okay but doesn’t she put the notes on my account

Maybe, but that shouldn't matter. I've have reps yell at me for speaking for my husband and hanging up. And other reps telling me they couldn't backdate because the "benefit year was over". Finally by Monday we got through and reached a Tier 2 rep that put the request in. Don't give up! So whatever notes they put in , someone else was willing to listen and help.

Okay thank you! Waiting on a call back now

🙏

Ima tell them she clicked on me and was rude asf

Wat number to call back the one they call yu off

Ok do I ask for a tier 2

Maybe ya. Or ask when the call is scheduled for so you get a better explanation. It seems like they’re doing that to everyone so might just have to be a patient process

My spouse was calling anyway to solve her backdate, so I didn’t have to get through a tier 1. What I told the tier 2, though, was that I was wondering about the phone interview considering I’ve heard of 10+ week waits for a scheduling notice, and there’s the Oct. 6th deadline on applying for new PUA claims. She told me to wait, and when she came back she said they aren’t actually supposed to interview people for PUA.

Technically not after the 4th BUT if someone had called you before instead of making you wait then you would have got your back pay. What was your response to her?

She just put in my backdate request, yesterday I certified for all my weeks, and today I got paid. We’re still eligible. You can go back to 12/06/2020.

Happy for you!