EDD keeps claiming wrong phone number for eligibility interview - missed call after waiting 10 months!

This happened to me in January! They claimed wrong number but I had confirmed mine multiple times. Here's what worked: 1) Update your contact info again even though it's correct 2) Call EDD and specifically request to speak with a tier 2 specialist who can see interview notes 3) Ask them to add a case note that your number is confirmed correct 4) Request they expedite your rescheduled interview due to the error on their end This sounds complicated, but the key is getting to a tier 2 specialist. Regular reps often can't access the detailed interview notes or schedule priority interviews.

same thing happened to my brother in law they said wrong # but it was right. ended up taking almost 4 months to get another interview!! make sure u call everyday

The EDD system is DESIGNED to make people give up!!! I went through the EXACT same thing in February. They claimed I had the wrong phone # but it was 100% correct in my account. I waited 7 months for the first interview and then they pulled this garbage. I think some interviewers don't want to do their jobs so they just mark "couldn't reach claimant" and move on. It's disgusting. DON'T mail back that form - it goes into a black hole. You need to keep calling until you get someone who will actually help you. Ask for a supervisor immediately. If they won't transfer you, hang up and try again. Also, DOCUMENT EVERYTHING - write down who you talked to, when, what they said. You might need it for an appeal later.

Have you tried reaching out to your state assembly member or senator's office? They have dedicated EDD caseworkers who can often resolve these situations much faster than going through normal channels. I've seen many cases where people waited months, then got their issues resolved in days after contacting their representative. As for the phone issue - I'd suggest updating your contact information again even though it's correct. Then call EDD and specifically request they add a note to your file confirming your correct phone number and the best time to reach you. Be extremely persistent about getting transferred to a tier 2 specialist who can add detailed notes to your file. Also, send a message through UI Online documenting the situation. This creates a paper trail showing you're actively trying to resolve the issue, which can help if you need to appeal later.

try Claimyr (claimyr.com) its the only way i could ever get thru to edd. they call u back when they get an edd rep on the line so u dont waste hours trying to get past the busy signals. they have a video showing how it works on youtube https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km it was the only thing that worked for me when i had a similar problem with my eligibility interview. once i got through i asked for a tier 2 specialist who could actually fix the problem.

When I had my eligibility interview scheduled, I took extra precautions because I'd heard about these "wrong number" issues. The day before my interview, I called EDD and confirmed they had my correct number on file. I also asked them to note in my account that I was expecting the call and my phone would be available. During the interview window, I made sure to: - Keep my phone fully charged - Have good reception (stayed in one spot) - Answer ANY call, even unknown numbers - Not have any call blocking or spam filtering active It worked! I got my call right on schedule. For your rescheduled interview, I'd recommend doing all of this plus sending a message through UI Online the day before confirming you're prepared for the interview and listing your correct phone number again.

I think EDD uses these "wrong number" excuses as a way to deny claims without actually reviewing them. I've been working on UI claims for 15 years and I've seen this pattern repeatedly. They're overwhelmed with claims and some adjusters take shortcuts. For your situation, I recommend doing two things simultaneously: 1. Start the assembly member contact process (as others have suggested) 2. Request a formal appeal for "failure to provide proper interview" - this creates a parallel process that can sometimes get faster results For the rescheduled interview, send a written statement through UI Online 24 hours prior stating: "I confirm my phone number is XXX-XXX-XXXX for my eligibility interview scheduled on [date]. I will be available all day at this number. This serves as written confirmation of my contact information." This creates a documentation trail they can't easily ignore. Don't rely on that form they're mailing you - that's just another delay tactic.

Update: I just got off the phone with an EDD rep after using Claimyr to get through (thanks for that suggestion!). After pushing to speak to a tier 2 specialist, I learned something interesting - they claimed there was a "system note" saying I had requested my interview be conducted at a different number, which is absolutely NOT true. The specialist apologized and said this appears to be an error in their system. They've rescheduled my interview for next week and added multiple notes confirming my correct phone number. They also said they're expediting it because of the error on their end. I'm still going to contact my assembly member's office as backup. Thanks everyone for the advice! I'll update again after the interview (hopefully).