EDD eligibility after quitting - job changed from email support to phone representative

my friend had somethin similar happen when her company switched her from data entry to customer service n she quit. EDD denied her at first but she appealed it and won bc the job duties were so different than what she was hired for. u should apply for sure but b ready to explain everything about why it's a big change in ur work

This situation falls under what EDD considers a "compelling reason" to quit that might preserve your eligibility for benefits. The key factors in your favor are: 1) The change in job duties is substantial (email correspondence vs. phone representative) 2) The change in hours directly impacts your family care responsibilities 3) You attempted to resolve the issue with your employer When you file, make sure to clearly document that this was a unilateral change by the employer that significantly altered both your job duties AND your work schedule. The schedule change affecting your ability to care for your children is particularly important. You'll likely have a phone interview with an EDD representative where you'll need to explain these circumstances. Be factual and specific about dates, conversations with management, and how the changes impact your family obligations.

just quit yesterday cuz my boss cut my hours in HALF!!! applied for edd right away but now im worried ill get denied. following this thread for advice too

you should TRY to apply but EDD is super strict about quitting. they usually only approve if u can prove harrassment or unsafe conditions. good luck tho!

I went through almost the exact scenario last year. My employer switched me from a content creator position to a sales role with completely different hours. Here's what worked for me: 1. Before quitting, I got the job change in writing (email from HR) 2. I documented my attempts to keep my original position/hours 3. When I filed with EDD, I specifically used the term "constructive discharge" in my explanation 4. I emphasized that the change made it impossible to care for my dependent family members I was approved on the first try without even needing an interview. The key is showing that staying was impossible due to family obligations AND that the job substantially changed from what you were hired to do. Feel free to DM me if you have specific questions about the process.

Been trying to call EDD for 3 days about a similar situation (my hours got changed) and can't get through!!! So frustrating when you just need to ask a simple question. Has anyone found a way to actually reach a human at EDD??

Update: I spoke with HR today and they confirmed in writing that my position is being eliminated and the only option is to switch to the phone representative role with the new hours. I explained my childcare situation and they said "we understand if you need to resign." Does this help my case with EDD?

my coworker got approved after our company moved locations and her commute went from 15 min to 1.5 hours each way. EDD does approve sometimes when the job changes a lot.

I've decided to submit my resignation tomorrow, effective two weeks from now. I'm going to clearly state in my letter that I'm resigning due to the elimination of my current position and the incompatibility of the new role's hours with my family care responsibilities. I'll apply for EDD benefits immediately after my last day. Thank you all so much for the guidance and support through this stressful situation.

This sounds like a really strong case for unemployment benefits! The fact that your employer is essentially eliminating your position and forcing you into a completely different role with incompatible hours should definitely qualify as "good cause" to quit. I went through something similar when my company restructured and moved me from part-time administrative work to full-time sales. Like you, the new schedule didn't work with my family obligations. EDD approved my claim because I could show that the job fundamentally changed and staying wasn't feasible. Make sure to emphasize in your application that this wasn't just a preference - the new hours make it impossible for you to fulfill your childcare responsibilities. Document everything: the original job description, the new requirements, your attempts to negotiate, and especially that HR communication acknowledging your need to resign. You've got solid documentation and valid reasons. Don't let the initial stress discourage you from applying!