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Pro tip: If you do manage to get through on the phone, ask for a tier 2 specialist right away. The first-level reps often can't help with complex issues.
I had a similar issue with CALjobs not letting me upload my resume. Turns out the file name had special characters in it (like &, %, etc.) that were causing problems. Try renaming your resume file to something simple like "FirstName_LastName_Resume.pdf" with no spaces or special characters. Also make sure it's under 2MB. That fixed it for me! As for the pending payment, definitely double-check your certification answers like others mentioned. Sometimes even a small mistake can flag your claim for review.
UPDATE: I tried the Claimyr service that was mentioned earlier, and I gotta say, it actually worked. Got connected to an EDD rep in about 45 minutes, and they updated my email on the spot. I was able to log in immediately after. Just wanted to follow up in case anyone else is dealing with this issue!
Pro tip for anyone else dealing with this - I had a similar situation last month and found out you can also try reaching out to your state assemblyperson's office! They often have dedicated EDD liaisons who can help expedite these kinds of account issues. I called my assemblyperson's constituent services and they were able to get my email updated within 2 business days. It's worth a shot if the other methods don't work out!
This happens every federal holiday. The payment processing system follows this schedule: 1. You certify for benefits (Sunday for most people) 2. EDD processes certification (usually Monday) 3. Payment shows as 'paid' in system (usually Tuesday) 4. Bank processes transfer (usually Wednesday) 5. Money appears in your account (Wednesday/Thursday) When a holiday falls on any of those days, everything gets pushed back. Since Monday was President's Day, the standard timeline shifted by one day. Your payment is still coming - no need to worry unless it doesn't arrive by Friday.
Just got my payment 5 minutes ago! Certified Sunday, showed paid yesterday, money hit my account just now (Wells Fargo). Check yours!
@Nathan Kim Chase usually takes a bit longer than other banks for EDD payments in my experience. I have Chase too and it s'typically the last bank to process these transfers. You should definitely see it by tomorrow morning though! The holiday delay affects all banks but some are just slower than others.
To all those having trouble reaching a human at California Unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/Ize0EkN4HDI
Have you tried calling the BOA EDD customer service line at 1-866-692-9374? Sometimes they can unlock your card over the phone without requiring a branch visit. If they insist on a branch visit, you might want to ask a friend or family member for a ride, or consider using rideshare/public transportation if available in your area. Some people have also had success explaining their transportation situation to the customer service rep and asking if there are any alternative verification methods they can use.
Carmen Sanchez
Any luck getting through? I'm curious which method ended up working for you.
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Yuki Watanabe
•Yes! I finally got through using your suggestion of calling the 5616 number at 8:15am with that sequence of prompts. Was on hold for about 50 minutes but finally spoke to someone who was able to remove the pending status! My payment is now showing as paid and should hit my Money Network card within 24-48 hours. Thanks everyone for all your help and suggestions!
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Alice Coleman
That's fantastic news! So glad you were able to get through and get your claim resolved. Your success story gives me hope - I've been dealing with a similar pending claim situation for 3 weeks now. I'm going to try that exact same strategy tomorrow morning (Tuesday 8:15am, 5616 number, 1-2-4 sequence). Quick question - when you spoke to the rep, were you able to get any insight into why your claim was stuck pending for so long? Just curious if there was a specific issue they had to clear or if it was just a general backlog thing. Thanks for updating us on what worked!
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Zoe Walker
•Hey Alice! I'm new to this community but have been lurking and following this thread closely since I'm dealing with the exact same nightmare. @c46788fadca1 your success story is amazing and gives me so much hope! I've been stuck in pending hell for 6 weeks now and honestly was starting to lose faith in the system. @4870c5506e2b I'd love to know the answer to your question too - was there a specific reason for the hold or just general backlog? I'm planning to try that same strategy (Tuesday 8:15am, 5616 number, 1-2-4) but want to be prepared for what they might ask me about. Also want to say thanks to everyone who shared advice here, especially @76a6d955aaac for the detailed calling strategy and @601de6031c52 for all the comprehensive tips. This community is a lifesaver when you're drowning in EDD bureaucracy!
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