


Ask the community...
This is such a frustrating situation, but you're absolutely doing the right thing by appealing! I went through something similar last year where my employer changed their story after I filed for benefits. A few additional tips that helped me: Document the missed interview thoroughly - write down the exact date, time window, and that you received no call. This shows EDD failed to follow their own procedures. If possible, get a letter from your cell phone provider showing your call log for that day to prove you didn't miss any calls during the interview window. When you're at the hearing, stay calm and stick to facts. Let your employer dig their own hole if they try to fabricate a performance issue that contradicts 15 years of employment and positive reviews. The fact that your boss mentioned calling you back when work picked up is huge - that clearly indicates a layoff, not a firing. Do you have any text messages or emails where he mentioned this? You've got this! The appeal process exists exactly for situations like this where employers try to game the system.
This is really helpful advice! I unfortunately don't have any text messages or emails about him calling me back - it was just a verbal conversation when he laid me off. But I do like the idea about getting phone records from my carrier to prove I didn't miss the interview call. I never thought of that! The whole thing is so stressful because after 15 years with the company, I never imagined my boss would lie like this. But hearing all these stories makes me realize it's way more common than I thought. I'm definitely feeling more confident about the appeal process now.
I'm so sorry you're dealing with this - it's incredibly stressful when you've done everything right and the system fails you. The missed phone interview is actually a bigger deal than you might think. EDD has specific procedures they're supposed to follow, and when they schedule an interview and don't call, that's their mistake, not yours. A few things that might help for your appeal: Make sure to mention in your appeal statement that you were available during the entire interview window and received no call. This procedural failure on EDD's part strengthens your case significantly. Since you mentioned your boss has done this "rotating door" thing with seasonal layoffs before, see if you can find any former coworkers who experienced the same pattern. Their statements could really help establish this as his normal business practice. Also, the fact that you have 15 years of employment history with positive reviews versus a sudden claim of "poor performance" will look very suspicious to the judge. Most employers document performance issues extensively before termination - if your boss can't produce progressive discipline records, warnings, or improvement plans, his story falls apart. Keep your chin up! The appeal process is much more thorough and fair than the initial determination. You clearly have a strong case.
Thank you all for the helpful information! To make sure I understand correctly: 1. Mark "No" for being available for work during jury duty weeks 2. Explain it's for jury duty in the additional information box 3. Only report the jury duty pay as "other income" during the week I actually receive the check 4. Keep all documentation in case of questions I'll also try contacting EDD before my jury duty starts to get notes added to my account. I really appreciate everyone's help!
I went through this exact situation about 6 months ago and want to share what worked for me. I was selected for a 3-week trial in Orange County. Here's what I did based on advice from an EDD rep I spoke with beforehand: - Weeks 1-3 (serving): Answered "No" to available for work, wrote "Serving mandatory jury duty" in the explanation box - Week 4 (when I got the check): Reported the jury duty payment as "other income" The key thing that saved me headaches was calling EDD BEFORE my service started. I used the technical issues line (1-800-300-5616) early in the morning and got through after about 45 minutes. The rep added notes to my account explaining the jury duty situation, which prevented my claim from getting flagged. Total jury pay was $195 for 3 weeks ($15/day after the first unpaid day), so it barely affected my benefits anyway. The whole process went smoothly because I was proactive about calling ahead. My advice: Don't wait until you're certifying to deal with this. Call now and get those protective notes added to your account!
@ea84046b3a52 This is super helpful! I'm the original poster and was getting worried about messing this up. Quick question - when you called ahead and got those notes added, did the rep tell you exactly what they wrote in your account? I want to make sure I ask for the right thing when I call. Also, did you have to provide any documentation over the phone or just explain the situation verbally?
@ea84046b3a52 This is incredibly helpful, thank you! I'm the original poster and this gives me so much confidence about handling my situation. Two quick questions: 1) When you called that technical issues line, did you have to navigate through a bunch of menu options or does it connect you directly to someone who can help with account notes? 2) Did the rep give you any specific wording they used for the notes, or just confirm they added something about jury duty? I want to make sure I'm asking for the right thing when I call. Really appreciate you taking the time to share your experience - this is exactly what I needed to hear!
Update on messaging through UI Online - they're currently taking about 5-7 business days to respond to messages. If you do manage to get through by phone, request that they document the conversation in your case notes, including the date/time and representative name. This creates a record showing you attempted to correct the issue promptly. For future certifications, be sure to report any commission income in the week it was paid to avoid further complications. The system will ask if you received any income - always say yes if you received commissions and report the amount accurately.
Thank you so much for this follow-up! I managed to get through using the Claimyr service someone recommended above. The EDD rep added notes to my account and told me they're sending a follow-up questionnaire about the commissions. They said as long as I complete it promptly and honestly, it shouldn't affect my claim eligibility - they'll just recalculate if needed. Such a relief!
That's great news that you got through and got it resolved! For anyone else reading this thread who might be in a similar situation, I want to emphasize that the key is being proactive about corrections. EDD actually has a specific process for amended reporting, and they're generally more lenient when you self-report errors versus them discovering discrepancies during their regular audits. One thing to keep in mind for commission workers: make sure you understand the difference between when commissions are earned versus when they're paid, because EDD cares about the payment date for certification purposes. Also, if you have variable commission income, it might be worth keeping detailed records of all payments to make future certifications smoother. Really glad this worked out for you @Harper Thompson - hopefully this thread will help other commission-based workers avoid the same confusion!
This is such a helpful thread! I'm new to this community and currently dealing with unemployment after losing my job at a tech startup where I had both salary and commission components. Reading through everyone's experiences here has been really reassuring - I was starting to panic about whether I filled out my forms correctly. @Harper Thompson I m'so glad you got it sorted out! And thanks @Levi Parker for that clarification about earned vs paid dates - I definitely need to go back and double-check my records to make sure I m reporting'commission payments in the right weeks. The tip about keeping detailed records is gold - I m starting'a spreadsheet right now to track everything going forward.
I want to highlight something important that hasn't been mentioned yet: When you reopen your claim, make sure you're prepared to meet the current work search requirements. Unlike during the pandemic when these were relaxed, you now need to document at least 3 work search activities per week. These can include applying for jobs, networking, updating your resume, attending job fairs, etc. EDD has been conducting more eligibility interviews lately, especially for reopened claims, so keep good records of your work search efforts.
This is really good to know! I've been applying to jobs anyway, but I wasn't documenting it thoroughly. I'll start keeping better records of all my applications and networking. Is there a specific form or format EDD prefers for tracking these work search activities?
EDD doesn't have a specific required format, but they do provide a work search log template on their website under the "Work Search Requirements" section. You can also just keep a simple spreadsheet or notebook with: date, company name, position applied for, method (online application, networking contact, etc.), and any follow-up actions. The key is being detailed and consistent. I learned this the hard way when they selected me for an eligibility review - having organized records made the process much smoother!
Update: I was finally able to reopen my claim! For anyone else dealing with this, I found the "Reopen Claim" button exactly where everyone said it would be - it really is small and easy to miss on the UI Online homepage. The process was pretty straightforward once I found it. I had to answer questions about my work during the period when I wasn't claiming benefits, verify my contact info, and confirm I was still able and available for work. The whole thing took maybe 10 minutes. One thing I wasn't expecting: they asked for detailed information about each freelance contract I had, including start/end dates and total earnings. Luckily I kept good records of all my gig work. After submitting everything, I was able to certify for the past two weeks within about 24 hours, and my payment showed up 2 days later. My remaining balance was exactly what I thought it was - $3,847. Thanks everyone for the help! This community is amazing. For anyone still struggling with this, definitely try during off-peak hours (early morning or late evening) as the system seems to work better then.
This is such a relief to read! I'm actually dealing with the exact same situation right now - had unemployment, did some contract work that put me over the threshold, and now I'm scrambling to figure out how to reactivate. Your step-by-step breakdown is super helpful. I'm definitely going to try logging in early morning tomorrow to avoid any system issues. Quick question - when they asked about your freelance contracts, did you need to provide any documentation or was it just the information you entered? I have all my records but wondering if I should have anything ready to upload.
Diego Vargas
This has been such an incredibly helpful thread! As someone who was completely stressed about starting part-time work while on EDD, reading everyone's real experiences and practical advice has been a game-changer. What really stands out to me is how this evolved from one person's anxiety about partial unemployment into a comprehensive guide that covers everything from daily tracking systems to mindset shifts about the program. The consistent message from everyone who's been through this is clear: partial unemployment is normal, expected, and manageable when you report accurately. I'm bookmarking this entire conversation as a reference. The combination of tracking spreadsheets, mobile apps, photo documentation, and understanding EDD's Sunday-Saturday week structure gives anyone in this situation a solid roadmap to follow. Thank you to everyone who took the time to share detailed experiences, specific tips, and encouraging words. This community really demonstrates how peer support can turn a stressful transition into a confident, well-informed process. For anyone else finding this thread with similar concerns - you're in good hands with this advice!
0 coins
Isabella Oliveira
•Diego, you're absolutely right about how this thread evolved into something really special! As someone who's brand new to this whole situation, I'm honestly blown away by how generous everyone has been with sharing their detailed experiences and practical tips. What struck me most was how many people mentioned that initial anxiety and stress, but then described how manageable the process actually became once they understood it. That really helped normalize what I was feeling and gave me confidence that I can handle this too. I'm definitely joining you in bookmarking this entire conversation - it's like having a complete handbook written by people who've actually lived through it. The step-by-step tracking methods, the mobile app recommendations, the mindset reframes about partial unemployment being a positive bridge back to full employment - it's all so much more helpful than anything I could find on official websites. This really shows the power of community support in navigating these kinds of transitions. Instead of feeling isolated and confused, I now feel like I have a roadmap and a whole group of people who've proven this works when done correctly. Thank you for summing up how valuable this discussion has been!
0 coins
AstroAdventurer
I'm so grateful I found this thread! I'm in the exact same boat - just started part-time work (25 hours/week) at a coffee shop while collecting EDD benefits and was absolutely panicking about how to handle everything correctly. Reading through everyone's experiences has been such a relief. I was convinced I'd somehow mess up the reporting and end up owing money back or getting in trouble. But seeing how many people have successfully navigated this for months or even over a year makes it clear this is just a normal part of how the system works. I'm definitely implementing the tracking systems everyone mentioned - the daily log idea and keeping photos of paystubs in a dedicated album sounds perfect. And knowing that EDD weeks run Sunday-Saturday is going to make calculating my earnings for each certification period so much easier. The biggest thing that helped me was understanding that partial unemployment isn't some loophole I'm exploiting - it's literally what the program is designed for. EDD expects people to work part-time while transitioning back to full employment. That mindset shift alone has reduced my stress by like 90%. Thanks to everyone who shared such detailed advice and encouragement. This community is amazing for helping people feel confident instead of confused during these transitions!
0 coins
Oliver Schulz
•Welcome to the partial unemployment journey! It's so great to see another newcomer feeling more confident after reading through everyone's experiences. I'm actually pretty new to this myself (just started my second month of part-time work while on EDD), and I can totally relate to that initial panic about messing something up. The coffee shop schedule sounds perfect for partial benefits - similar to retail, you'll probably have pretty consistent hours which makes the tracking much easier. One thing I learned that might help you: since coffee shops often have those early morning or late evening shifts, the daily logging becomes even more important because it's easy to forget exactly which days you worked when certification time comes around. You're absolutely right about that mindset shift being huge! Once I understood that EDD actually WANTS people to work part-time while collecting benefits (it's literally helping people get back to full employment), the whole thing stopped feeling scary and started feeling like exactly what I should be doing. The tracking systems everyone mentioned are going to be your lifesaver. I started with just a simple notes app but quickly moved to the spreadsheet method after my first certification - having everything organized by EDD week makes the process so much smoother. You're going to do great!
0 coins
Omar Farouk
•Hey there! I'm actually in almost the exact same situation - just started my third week at a part-time retail job while on EDD and was initially terrified about the whole process. Reading through this thread has been such a lifesaver for all of us in similar boats! One thing that really helped me specifically with the coffee shop type schedule (I work retail but have some early/late shifts too) is setting phone reminders to log my hours immediately after each shift. It sounds silly, but when you're working 6am or 9pm shifts, it's so easy to forget the exact hours by the time you get around to updating your tracking. The Sunday-Saturday EDD week thing was a total game-changer for me too. I was trying to align everything with my job's pay periods and making it way more complicated than it needed to be. Once I started tracking by EDD weeks instead, everything clicked into place. You mentioned the 90% stress reduction from that mindset shift - I felt exactly the same way! It went from feeling like I was doing something sketchy to realizing this is literally what partial unemployment was designed for. The system actually WORKS when you use it correctly, which is pretty reassuring. Keep us posted on how your first certification goes! This community has been so helpful for navigating these transitions.
0 coins