EDD claim closure confirmation letter - will they mail documentation when I ended my claim?
Last week I went through the certification process and marked that I wanted to stop my unemployment claim since I found a new job (starting Monday - yay!). Now my HR department is asking for documentation showing my unemployment benefits have ended. Will EDD automatically send me some kind of letter confirming my claim is closed? Or do I need to call them? I checked my UI Online account but don't see anything there that I could print out as proof. Has anyone gone through this before and know what documentation I need to provide to my new employer?
24 comments


GalacticGladiator
congrats on the new job! i dont think they send anything automatically. when i stopped claiming last year they didnt send me anything
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Aisha Hussain
•Thanks! That's what I was afraid of. My HR department is being really strict about needing documentation for everything.
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Ethan Brown
You can request a verification of benefits letter through UI Online. Go to the 'Contact EDD' section and request a proof of benefits document. They can generate one showing your claim has been closed. Alternatively, you can go to your claim history and take a screenshot of where it shows your last payment date, along with printing your most recent certification where you indicated you found work. Some employers will accept that as documentation.
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Aisha Hussain
•Thank you so much! I'll try the Contact EDD section right now. I didn't realize I could request that type of documentation online.
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Yuki Yamamoto
EDD never sent me anything when I stopped certifying. I just printed my payment history showing the last payment date and that worked fine for my employer. Most HR departments just want proof you're not double-dipping by collecting unemployment while working.
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Carmen Ruiz
I tried what @profile2 suggested last month but never got a response from EDD through the Contact section. Ended up calling them and waiting FOREVER. The agent I finally reached said they could mail me a letter confirming my benefits were stopped, but it would take 7-10 business days to arrive. Did you check your inbox in UI Online? Sometimes they put notifications there instead of mailing things.
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Aisha Hussain
•I did check my UI Online inbox but there's nothing there about my claim ending. I need this documentation by Friday for my onboarding paperwork, so waiting 7-10 days for mail won't work. Maybe I should try calling...
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Andre Lefebvre
When you indicated you wanted to stop claiming benefits, did you do it through the regular certification process or actually close your claim? There's a difference. Just stopping certification temporarily pauses benefits, while formally closing a claim ends it completely. For HR purposes, you can print a few documents that should suffice: 1. Your claim summary showing the last payment date 2. A copy of your final certification where you reported returning to work 3. A screenshot of your UI Online homepage showing claim status If they need an official document directly from EDD, you'll need to contact them by phone and request a formal verification letter. The regular UI Online request system works for some documentation, but for claim closure confirmation, you typically need to speak with an agent directly.
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Aisha Hussain
•I think I just indicated I was returning to work on my certification, I didn't formally close the claim. I didn't realize there was a difference! I'll try gathering those documents you suggested and if HR says that's not enough, I guess I'll have to call EDD. Thank you for explaining!
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Zoe Dimitriou
I was in this EXACT same situation last month!! The EDD phone lines are IMPOSSIBLE to get through - I tried for 3 days straight and kept getting the 'too many callers' message. I finally used Claimyr (claimyr.com) and got through to an EDD rep in about 20 minutes. They have this system where they keep calling EDD for you until they get through, then call you back when they have an agent on the line. There's a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km The EDD agent was able to email me a verification letter the same day. Totally worth it when you're on a deadline for new job paperwork.
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Carmen Ruiz
•I used that service too! It was the only way I could actually reach someone at EDD after trying for DAYS on my own.
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Aisha Hussain
•Thank you for this suggestion! I've been trying to call all morning and keep getting the 'maximum callers' message. I'll check out that service if I can't get through by this afternoon. Really need this documentation ASAP.
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QuantumQuest
wait, do we have to officially close our claims?? i just stopped certifying when i got my job back in december. nobody told me i had to close anything!
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Ethan Brown
•You don't HAVE to formally close your claim. If you stop certifying, your claim becomes inactive after two weeks of not certifying. However, formally closing a claim is helpful if you need documentation showing you're no longer receiving benefits, like the original poster needs for their new employer.
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Andre Lefebvre
Update for everyone: The EDD website now has a specific process for this situation. Log into UI Online, go to 'Contact EDD' and select 'Ask EDD.' Choose the category 'Unemployment Insurance Benefits' and then select the sub-category 'Claim Information.' In your message, specifically request a 'Verification of Claim Closure' or 'Proof of Benefits Termination' letter. This should generate a document you can download from your UI Online inbox within 5-7 business days. For immediate needs, calling is still the fastest option, but the online request will work if you have time to wait.
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Aisha Hussain
•Thank you so much for this detailed information! I just submitted the request through Ask EDD, but since I need the documentation by Friday, I'll still try calling tomorrow. Really appreciate everyone's help with this!
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Edwards Hugo
I went through this exact situation a few months ago! My HR department was also very strict about documentation. What ended up working for me was creating a simple document that included: 1) A screenshot of my UI Online claim summary showing my last payment date, 2) A copy of my final certification where I indicated I was returning to work, and 3) A brief written statement explaining that I voluntarily ended my unemployment claim due to finding employment. I had my new supervisor sign off that they had reviewed these documents as proof I was no longer collecting benefits. Most HR departments just want to ensure you're not double-dipping - they don't necessarily need an official EDD letter if you can provide clear documentation showing when your benefits ended. Worth asking your HR if this type of documentation package would be acceptable before going through the hassle of calling EDD!
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Yuki Tanaka
•This is such a practical approach! I love that you got creative with the documentation package instead of waiting for EDD. My HR department might actually accept something like this - they seemed more concerned about compliance than having an official letterhead. I'm definitely going to ask them if a package like you described would work before I spend hours trying to get through to EDD on the phone. Thanks for sharing what actually worked in practice!
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Freya Thomsen
Just wanted to share another option that might help - if you're really pressed for time, you can also try contacting your local EDD office directly. Some offices are better about responding to urgent requests than the main phone system. I had to do this when I needed unemployment verification for a mortgage application and couldn't wait for the standard processing time. The local office was able to provide a letter within 2 business days. You can find your local office contact info on the EDD website under "Find an Office Near You." Not all offices handle this type of request, but it's worth calling if the main EDD line isn't working out and you need documentation quickly!
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Mei Chen
•This is really helpful! I didn't even know local EDD offices could handle these requests. I'm definitely going to try calling my local office first thing tomorrow morning - it sounds like they might be more responsive than the main phone system that everyone keeps getting stuck on. Do you happen to remember if they needed any specific information when you called, or did you just explain your situation and they knew what type of letter to provide?
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Ravi Patel
I just went through this exact process two weeks ago! Here's what worked for me: I called the EDD customer service line first thing in the morning (8am sharp) and got through after about 45 minutes on hold. The representative was able to generate a "Notice of Claim Closure" letter immediately and emailed it to me within an hour. The key is to specifically ask for a "verification of benefit termination" or "claim closure confirmation letter" - don't just say you need proof your benefits ended. They have specific forms for employment verification purposes. If calling doesn't work, try logging into UI Online and going to History > Claim Summary. You can print this page which shows your claim status and last payment date. I also printed my final certification form where I marked "returned to work." My HR department accepted these two documents together as sufficient proof that I was no longer collecting unemployment. Good luck with the new job! The documentation stress is real but you'll get through it.
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Ruby Garcia
•Thank you for the specific terminology tip! I've been saying "proof my benefits ended" when I call, but asking for a "verification of benefit termination" sounds much more official and might get better results. I'm going to try calling at 8am sharp tomorrow using your exact wording. Really appreciate you sharing the step-by-step process that actually worked - gives me hope I can get this sorted out before my Friday deadline!
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Emma Bianchi
I had this same issue last year when I started my new job! EDD doesn't automatically send closure confirmation letters, but there are a few ways to get the documentation your HR needs. The fastest method I found was calling EDD early in the morning (around 8am) and specifically asking for a "verification of benefit termination letter" - they can usually email it to you the same day if you reach an agent. If you can't get through by phone, try the UI Online "Ask EDD" feature under Contact EDD and request a "Proof of Benefits Termination" document. As a backup, you can also print your claim history showing your last payment date plus your final certification where you indicated you returned to work - some HR departments will accept this combination as proof you're no longer collecting benefits. Congrats on the new job and good luck getting the paperwork sorted out!
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Miguel Herrera
•Thank you for all this detailed advice! I'm feeling much more confident about getting this documentation now. I'm going to try calling at 8am tomorrow using the specific terminology everyone mentioned - "verification of benefit termination letter" - and if that doesn't work I'll try the local office approach someone suggested. It's really reassuring to hear from so many people who've been through this exact situation and found solutions. Appreciate all the help from everyone in this thread!
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