California Unemployment

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Denied EDD benefits for 'breaking reasonable employer rule' - appealing with job description evidence

I'm so frustrated right now. I just got denied unemployment benefits after my EDD phone interview last week. The interviewer said I was disqualified because I "broke a reasonable employer rule" which is completely unfair. \n\nWhat happened was I worked at a retail store and was terminated because a daily inventory audit wasn't properly uploaded to the system. I DID complete the audit on time (by 2pm as required), but the store's computer system froze during the upload. I immediately notified the shift lead about the technical issue, but somehow this became grounds for termination.\n\nHere's what's really messed up - inventory audits were actually a SUPERVISOR responsibility according to the official job descriptions, but our store made regular associates do them all the time without supervisor pay. I was doing at least 5 other "supervisor duties" regularly without the title or compensation.\n\nDuring my EDD interview, I explained that the store has security cameras that would show me doing the audit on time, and that I reported the system issue immediately. But the interviewer still ruled against me.\n\nSeveral coworkers have encouraged me to appeal ASAP, saying most claims get denied initially due to all the fraud EDD deals with. One friend's sister won her appeal in a similar situation by proving the duty she was fired over wasn't even in her job description.\n\nI'm planning to appeal, but I'm not sure what evidence to include or how to frame it. Should I get a copy of my official job description? Request the security footage? Get statements from coworkers about supervisor duties? I need to file this appeal quickly and want to make the strongest case possible. Any advice from people who've successfully appealed would be really appreciated!

I'm so sorry you're going through this Isabella! Your situation sounds incredibly frustrating but also very winnable on appeal. The advice from everyone here is excellent - definitely don't give up! One thing I wanted to add that I haven't seen mentioned yet: when you're preparing for your hearing, practice explaining your case out loud beforehand. I know it sounds silly, but when I had my EDD appeal hearing, I was so nervous that I started rambling and almost forgot to mention some key points. Also, regarding the security footage - even if your employer won't provide it, the fact that you can specifically reference what the cameras would show (you completing the audit on time, reporting the system issue immediately) can still be powerful evidence. The judge will note that you're being very specific about verifiable facts. Your case has all the elements of a successful appeal: - Technical failure beyond your control - You followed proper procedures by reporting the issue - The task wasn't in your official job description - You were performing supervisor duties without supervisor pay The initial EDD interviewer probably just checked boxes without really understanding the nuances of your situation. The appeals process is where you'll get a fair hearing from someone who actually reviews the details. Keep us updated on how it goes! This community is rooting for you, and your experience will definitely help others in similar situations. You've got this! 💪

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@Logan Chiang - that s'such great advice about practicing out loud! I never would have thought of that but it makes total sense. When you re'stressed and nervous it s'so easy to forget important details or ramble instead of staying focused on the key points. I m'also really glad you mentioned that even without the actual security footage, being specific about what it would show can still help the case. That takes some pressure off since getting cooperation from former employers can be tricky. @Isabella Costa - I hope you re feeling'encouraged by all this support! Your case really does sound like a textbook example of an unfair denial that should be overturned on appeal. The combination of the technical issue being beyond your control, you following proper procedures, and the task not being in your job description is exactly the kind of thing appeals judges look for. It s honestly'inspiring to see how this community comes together to help each other navigate these bureaucratic nightmares. EDD s initial'denial process seems designed to discourage people from fighting for their rights, but threads like this show that with the right preparation and evidence, justice can prevail. Wishing you the best of luck with your appeal! Please keep us posted on how it goes - your experience will definitely help others facing similar situations.

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I'm new to this community but currently going through my own EDD appeal process, so reading through everyone's advice here has been incredibly helpful! @Isabella Costa - your situation sounds almost identical to what happened to me. I was terminated for not completing a task that was actually outside my official job duties, and like you, I got denied initially. The frustration is real, but don't let it discourage you! Based on what I've learned from my own research and the excellent advice in this thread, you definitely have a strong case. The key points that stand out for your appeal: 1. **Job description mismatch** - This is HUGE. The fact that inventory audits were supervisor duties but you were required to do them as a regular associate shows they were holding you to standards outside your job classification. 2. **Technical failure beyond your control** - You completed the audit on time but couldn't upload due to a system freeze. That's not misconduct, that's a technical issue. 3. **Proper reporting** - You immediately told your shift lead about the problem, showing you followed appropriate procedures. I'd definitely recommend getting that job description in writing ASAP, along with any documentation showing the pay difference between your role and supervisors who were supposed to handle inventory audits. The appeals judges are much more fair than the initial EDD reviewers. From what I've learned, they actually take time to review the facts rather than just rubber-stamping denials. Keep fighting this - you've got solid grounds for an appeal and this community is here to support you! 💪

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I work at a small credit union and can confirm that we process ACH transfers from Money Network/Metabank without any issues. Most financial institutions accept these transfers since they're standard ACH transactions. The verification process with the micro deposits is pretty standard - we see those come through all the time from various prepaid card companies. One tip: when you're setting up the transfer, make sure you use your account number exactly as it appears on your checks or bank statements. Sometimes people accidentally add extra zeros or spaces which can cause the setup to fail. Also, if your credit union uses a different name on statements than their common name, use whatever appears on your actual account documents. The transfer usually processes faster if you initiate it before noon on business days. Hope this helps ease your concerns about the process!

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That's really reassuring to hear from someone who works at a credit union! Thanks for the tip about using the account number exactly as it appears on statements - I definitely would have made that mistake. I'll make sure to double-check everything before setting up the transfer. It's good to know that these transfers are pretty routine for financial institutions. I feel much more confident about setting this up now. Really appreciate everyone's help in this thread!

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Just wanted to share my recent experience for anyone still reading this thread. I followed the advice here and set up direct deposit through UI Online about 2 weeks ago. It took exactly 2 payment cycles like @StarStrider mentioned, but now my payments go straight to my checking account and I don't have to deal with the card at all anymore. For anyone on the fence about doing this - it's definitely worth the small hassle of setting it up. No more worrying about ATM fees, card malfunctions, or any of the other issues people mentioned. The process was pretty straightforward once I had my routing and account numbers ready. Just make sure you don't have any pending payments when you make the switch, as those will still go to your card while the direct deposit setup is processing. Thanks again to everyone who shared their experiences - this community is really helpful for navigating all the EDD quirks!

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That's awesome that the direct deposit worked out so well for you! I'm definitely going to make the switch too after reading about everyone's positive experiences. Quick question - when you say "don't have any pending payments," do you mean like if you've already certified for benefits but the payment hasn't hit your card yet? I just certified yesterday and I'm wondering if I should wait for that payment to come through before switching to direct deposit, or if it's okay to set it up now. Thanks for sharing your experience!

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Amara Eze

I'm new to this community but unfortunately joining due to a very similar situation! I had $327 stolen from my Money Network card through fraudulent online purchases about 2 weeks ago. Just got my fraud case resolved this morning and was planning to attempt switching to direct deposit, but after reading through this entire thread I'm realizing I need to be much more strategic about it. This thread is absolutely incredible - the level of detailed, actionable advice here is better than anything EDD provides officially, which is honestly shameful for a government agency. The fact that there are specific internal policies like "FCP flags," "manual verification overrides," and 30-day payment method restrictions that even EDD's own customer service doesn't know about is completely unacceptable. @Lucas Schmidt - your breakdown of the exact terminology to use is invaluable! I'm writing down "manual verification override" and "verification status reset" before I even think about calling. @Sofia Rodriguez - the insight about banks potentially placing ACH holds after fraud reports is brilliant and something I never would have considered checking. @Sara Hellquiem - knowing about the 30-day payment method change restriction upfront is going to save me from banging my head against the wall wondering why nothing is working. It's really disturbing that we have to crowdsource solutions for basic government services, but I'm so grateful this community exists. This thread should be pinned as a resource - it's going to save countless people weeks of unnecessary frustration! I'll definitely update everyone once I navigate this process. Hopefully having all this knowledge upfront will make my experience smoother than what everyone else had to figure out the hard way.

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Welcome to the community, @Amara Eze! I'm also pretty new here and unfortunately joined for the same reason - Money Network fraud issues. It's honestly shocking how many people are dealing with this exact same situation, yet EDD treats each case like it's some mysterious one-off problem they've never encountered before. You're definitely smart to read through all the experiences here before attempting the payment method switch! I made the mistake of trying to figure it out on my own first and wasted weeks getting nowhere. The specific terminology that @Lucas Schmidt provided about manual "verification override and" FCP "flags really" does seem to be the key - it s'like you need to know the secret language just to get actual help from EDD. @Sofia Rodriguez s point'about checking with your bank is so important too. I never would have thought that banks might put their own restrictions in place after seeing fraud reports, but it makes total sense from a security perspective. This thread has honestly become the unofficial EDD fraud recovery guide that should exist officially but doesn t. It's really'sad that we have to teach each other what government agencies should be explaining clearly, but at least we can help each other navigate this broken system! Good luck when you do make your calls - having all this knowledge ahead of time should definitely make your process much smoother. And please do come back and share how it goes! Every success story helps validate these solutions for the next person who unfortunately has to deal with this nightmare.

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I'm also new to this community and unfortunately joining because of a Money Network fraud situation! I discovered $245 in unauthorized transactions on my card about a week ago and I'm just starting the fraud case process with Money Network now. Reading through this entire thread has been both incredibly helpful and absolutely terrifying - I had no idea about all the hidden restrictions and verification issues that come after getting fraud resolved! The fact that EDD has internal policies like "FCP flags" and "30-day payment method restrictions" that they don't explain upfront is honestly infuriating. It's clear from everyone's experiences that their customer service reps either don't know about these policies or aren't trained to communicate them properly, which leaves people like us scrambling to figure it out on our own. @Lucas Schmidt - thank you so much for sharing the specific terminology! I'm saving your advice about "manual verification override" and "verification status reset" for when I eventually need to make the payment method switch. @Sofia Rodriguez - your point about banks potentially placing ACH holds is something I never would have considered. I'll definitely check with my credit union when the time comes. This thread should honestly be turned into an official guide because it contains more useful information than anything EDD provides. It's really sad that fraud victims have to become experts in bureaucratic terminology just to safely receive their benefits, but I'm so grateful everyone is sharing their knowledge here. I'll definitely come back and update on my experience once I get through the fraud resolution and payment method switch process. Hopefully having all this information ahead of time will help me avoid some of the frustration everyone else had to endure!

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I'm a former substitute teacher who dealt with this exact situation! One thing I'd add that hasn't been mentioned yet is to be really careful about the timing of when you file. Don't wait until your last day of work before winter break - file your claim about a week before the break starts. This gives EDD time to process your initial application and potentially schedule your eligibility interview while you're still technically employed, which can actually help your case. During my interview, the EDD representative specifically asked whether I was actively working when I filed (I was) and whether my last day of work was clearly defined (it was - the day before winter break). Having that clear end date actually strengthened my claim because it showed there was a definite gap in employment with no guaranteed return date. Also, when you file online, there's a section where you can upload documents - definitely include your employment letter there rather than waiting for them to request it later. The more documentation you provide upfront, the smoother the process tends to go.

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This timing advice is gold! I'm definitely going to file next week instead of waiting. One follow-up question - when you mention uploading the employment letter, did you also include anything showing your work schedule or just the basic employment agreement? I have my original hiring letter plus some emails from HR about my assignment, but I'm not sure if more documentation is better or if it just confuses things. Also, did they ask during your interview about whether you were looking for other work while employed, or was it focused on the break period specifically?

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I'm a substitute teacher who went through this process twice - once successfully and once with complications. The key lesson I learned is that your resident sub status actually works in your favor compared to regular day-to-day subs, but you need to frame it correctly. When I filed my first claim, I made the mistake of emphasizing that I was a "resident" sub, which EDD initially interpreted as having more job security. This led to a denial that I had to appeal. The second time (different school year), I focused on the fact that despite being called a "resident" sub, my contract explicitly stated that work was contingent on enrollment, funding, and operational needs - and that no specific hours or classroom assignments were guaranteed during or after breaks. I also included documentation showing that my pay stopped completely during breaks (no salary continuation), which helped demonstrate that the district didn't consider me to have ongoing employment during non-work periods. The appeal process for my first claim took nearly 8 weeks, so definitely get your language right the first time. Document everything and keep emphasizing the lack of guaranteed work rather than your title or position type.

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One other thing to keep in mind - California does periodically offer extension programs when unemployment is high, though none are active right now. Also, don't forget that your benefit year lasts for 12 months from when you file, but the maximum benefit amount is calculated by multiplying your weekly amount by 26 (so 26 weeks maximum of full benefits). If you find temporary work and then lose it within your benefit year, you can reopen your claim rather than filing a new one.

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That's super helpful to know about reopening claims! I'm going to try to find something permanent quickly, but it's nice to know I have some flexibility if I need to take a temporary position while I keep looking. Thanks for all your help!

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Hey everyone! I'm also dealing with unemployment right now (got laid off from a tech startup in December). Just wanted to add that if you're in marketing like the OP, definitely look into freelance opportunities while you're job hunting. I've been doing some contract social media work through Upwork and Fiverr - it helps supplement that measly $450/week and you can still collect partial benefits as long as you report your earnings. Plus it keeps your skills sharp and sometimes leads to full-time opportunities. The gig economy isn't ideal but it's better than trying to survive on $450 alone in California! Good luck with your job search!

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@Ana Erdoğan This is incredibly helpful advice! I m'actually fairly new to the unemployment system myself - just got laid off from my digital marketing role at a fintech startup about a month ago. The $450 weekly cap has been such a financial shock, especially living in the Bay Area. I love the idea of combining freelance work with partial unemployment benefits - I had no idea this was even possible! I have experience with content marketing, SEO, and social media strategy that could definitely translate well to freelance platforms. I m'curious about the practical logistics though: when you report freelance earnings during your bi-weekly certification, do you report based on when you completed the work or when the client actually pays you? Some platforms have payment delays that could affect timing. Also, have you found that having recent freelance projects on your resume actually strengthens your candidacy for full-time roles, or do some employers see it as a potential red flag that you might leave for more freelance opportunities? Thanks so much for sharing this strategy - knowing there s'a way to supplement that inadequate $450 while keeping my skills current is giving me real hope about making this situation work financially!

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@Ana Erdoğan This is such helpful advice! I m'also dealing with unemployment right now - got laid off from my marketing role at a digital agency about three weeks ago. The $450 cap is definitely tough to manage in California. I love the idea of freelancing while collecting partial benefits - I have experience with content creation and social media management that could work well on those platforms. Quick question: when you report freelance earnings during certification, do you need to keep detailed records of each project for EDD, or do they just need the total income amount? Also, have you found that doing freelance work helps keep you motivated during the job search, or does it sometimes feel like a distraction from finding full-time work? Thanks for sharing this strategy - it s'really encouraging to know there are ways to make the situation more manageable!

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