One additional tip that might help: When you do manage to get through to an EDD representative, immediately ask for their direct extension or ID number. This won't guarantee that you can reach them directly if you call back, but if you get disconnected again, you can at least reference who you were speaking with when you call again. Also, I'd recommend preparing a brief "claim summary" document for yourself with all the key information you need to provide. This way, if you do get through, you can efficiently complete the claim without scrambling for information, which reduces the time spent on the phone and the chance of another disconnection. Include details such as: - Your employment history for the past 18 months (employer names, addresses, phone numbers) - Start and end dates for each job - Reason for separation from each employer - Your gross earnings for the last week worked - Any vacation or severance pay received Having this information readily available has helped many of my clients complete their claims more efficiently during their brief windows of connection with EDD representatives.

I feel your pain! I went through something similar last year. One thing that really helped me was using the EDD website's "Contact EDD" feature to send a message about my dropped call situation. While they don't respond quickly (took about 5 days), when I did get through on the phone later, the rep could see my message in the system and it actually helped speed things up since she knew exactly what had happened. Also, if you're calling from a cell phone, make sure you're in an area with strong signal. I learned the hard way that even small signal drops can cause the call to disconnect on EDD's end, even if your phone shows full bars. I started calling from my landline after that and never had another dropped call issue. Good luck with the 8am call tomorrow! The advice about having everything ready is spot on - the faster you can get through the questions, the less chance of technical issues messing things up.

Update us after your next interview - I'm curious if asking about all remaining issues works for you. Many claimants have found success with this approach, as it forces EDD to review the entire claim rather than just the isolated issue assigned to that particular interviewer.

I went through something similar last year - had 4 interviews over 6 weeks before everything got sorted out. The frustrating part is that each interviewer acts like they're seeing your case for the first time, even though you've already been through this process multiple times. One thing that helped me was creating a simple timeline document before each interview listing: - Date of each previous interview - Name of interviewer (if you got it) - What issue they said they were addressing - What they told you the outcome was When I started my fourth interview by reading this timeline to the interviewer, she actually paused and said "Oh, I can see there's been some confusion here" and was able to consolidate everything. Turned out I had overlapping issues that different departments were trying to handle separately. Also, don't stress too much about the identity verification popping up late in the process - that's actually pretty normal. Sometimes it gets triggered automatically when there are multiple interviews on a claim, even if identity isn't the actual issue. Hang in there - I know it's incredibly frustrating when you need the money now, but most of these multi-interview situations do get resolved eventually.

To all those having trouble reaching a human at California Unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/Ize0EkN4HDI

I've been dealing with a similar issue where my certifications weren't transferring to my extension automatically. After reading through this thread, I wanted to share that I finally got through to a Tier 2 rep last week. The key was being very specific about the technical nature of the problem when speaking with the Tier 1 rep - I mentioned that it was a "backend extension transfer issue" and that previous Tier 1 reps had already identified it but couldn't resolve it. The Tier 1 rep transferred me immediately without any pushback. The Tier 2 rep fixed everything within 10 minutes and I was paid within 2 days. Don't give up - persistence really does pay off with EDD!

UPDATE: I tried that Claimyr service and actually got through to EDD this morning! The rep was able to reschedule my interview for next Tuesday evening after my work shift. She said normally they don't offer rescheduling this close to the interview date, but since I'd been trying to contact them repeatedly and had just started a new job, she made an exception. Just wanted to update everyone and say thanks for all the advice!

That's awesome that you got it resolved! For anyone else reading this thread who might face a similar situation in the future, I'd recommend always keeping a detailed log of your attempts to contact EDD - dates, times, methods used (phone, online, UI Online messages), and any error messages you receive. This documentation can be crucial if you need to appeal a decision later. Also, if you do end up missing an interview despite your best efforts, don't panic - the appeal process exists for exactly these types of situations where there are legitimate reasons for missing the call.

To answer your follow-up question: Yes, you can call Money Network customer service at 1-888-393-5866 to request expedited delivery of your card. They may charge a fee for this service (usually around $15) which would be deducted from your balance. They typically offer 3-day expedited shipping. You'll need to verify your identity with them, which usually requires providing your SSN, EDD Customer Account Number, and answering security questions.

Just wanted to share my recent experience since I went through this exact same situation last month! I had the old BofA card from 2022 and was so confused when my payment showed "paid" but nothing hit my old card. Turns out they really did completely switch to Money Network. I called the Money Network number that someone posted (1-888-393-5866) and they were actually pretty helpful. They confirmed my card had been mailed 3 days prior and gave me a tracking number. The expedited shipping for $15 was totally worth it - got my card in 2 days instead of waiting another week. One tip: once you get the card, definitely set up the mobile app right away. You can transfer money directly to your bank account for free, which is way better than using the card for everything. The transfer takes about 1-2 business days. Also, make sure to keep your UI Online address updated because that's where they mail the card. I almost had mine sent to my old address by mistake!