When I get through to the rep I first speak with after waiting in the queue on the callback, can I just ask to speak with a Tier 2 rep?  If so, is the wait time considerably longer?  I've spoken with two general (assuming Tier 1) support staff, who both identfied same problem, and submitted request to resolve that requires seven business days to be performed.  Twice, after seven business days, nothing done.  When I call back, wondering if possible to speak directly with Tier 2 rep, as I now realize this could go on for months. In case anyone's curious, the issue I'm having, which apparently is more common than I realized, is that when certifications submitted after claim balance is zero, they are not automatically transferred to the extension once it's created, and Tier 2 rep needs to do this (per Reddit post by a CA EDD Tier 2 rep

I found a way to solve reaching EDD Tier 2 reps, watch this: https://www.youtube.com/watch?v=1aBThtfG0_Y

Yes, you can ask for a Tier 2 rep on the call with the Tier 1. I'd be as polite as possible, but most likely they'd honor your request since they can move you out of their queue faster. Per your issue: yes, when it comes to backend extensions to a claim with a technical problem tier 2 or technical support can help. I had a glitch for months, took a tier 2 to fix it. Good news is that I was paid only a day later...good luck. 🍀

Hir Randall! Thanks for posting in the community. It is not possible to reach a tier 2 rep without being transferred by a tier 1. Several claimants a day do get lucky by having a tier 2 answer right away, but the majority will need to be transferred. I would recommend using a Claimyr callback overnight to be put in line for the morning callbacks. You may have shorter hold times at this time of day. We wish you good luck! Please let us know here what happens when you get connected! 😊

To all those having trouble reaching a human at California Unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/Ize0EkN4HDI