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Sounds like another case of EDD's left hand not knowing what the right is doing. Their phone system is a complete joke. I spent 3 weeks trying to reach someone before finding a way through. When you finally get an agent, demand that they note in your file that THEY missed the interview, not you. Otherwise, they might try to impose a false statement penalty week where you don't get paid even if your claim is approved.
Update us on how it goes! I'm curious if you're able to get this resolved. The document upload is just step one - getting a human on the phone who can actually help is the real challenge with EDD.
Will do! I tried that Claimyr service the other commenter mentioned and actually got through to someone at EDD this afternoon! The agent was super helpful and said this happens all the time. They rescheduled my interview for next week and put a note in my file that I had uploaded all the requested documents ahead of time. Fingers crossed everything goes smoothly from here!
Update on my situation: finally got through to Money Network and they said my card was returned as undeliverable even though my address is correct! They're sending a new one now. OP - definitely call them directly to check status.
Thank you for the update! I finally called Money Network using the trick someone mentioned about selecting the lost/stolen option to reach a person faster. Turns out my card was sent out but they messed up my apartment number! They're sending a new one with expedited shipping (paid the $10 fee because I'm desperate at this point). Should have it in 3 business days. So relieved to finally know what happened!
Have you tried checking if the card was mailed to a different address? When I was on partial unemployment through Work Share in 2025, they somehow had my old address from 3 years earlier! Called for weeks with no luck getting through. Finally went to an EDD office in person and they told me the card had been returned to sender. Had to verify my address and request a new one. Complete waste of time.
anyone else think its crazy we have to deal with this garbage system in 2025?? other states have much better unemployment systems!
UPDATE: I finally got through to EDD this morning! Turns out there was an employer verification issue that needed to be cleared manually. The representative fixed it while I was on the phone, and she said both weeks should change from pending to paid within 24-48 hours. Thank you everyone for your help and suggestions!
Carter Holmes
Also make sure u get UI ONLINE set up on ur phone cause u have to certify every 2 weeks or they stop paying u!!!!! I missed ONE certification deadline and it took me calling 37 TIMES to fix it!!!!
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Mia Alvarez
•Thanks for the reminder! I'll definitely set up phone alerts so I don't miss any certification deadlines.
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Harper Thompson
One more tip - keep documentation of the road closures. Screenshot news articles, official announcements, or Caltrans updates about the Big Bear road closures. If you get any written communication from your employer about the closure, save that too. While you probably won't need it, having this documentation ready will help if there are any questions about your claim.
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