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And while you're waiting for them to fix it MAKE SURE you keep detailed records of EVERY conversation you have with EDD! I didn't do this and ended up having to restart my entire wage investigation because the rep I spoke with didn't properly note my account. Write down the date, time, rep name/ID number, and what they told you EVERY SINGLE TIME. Their system is designed to lose your information!!
This is excellent advice. I'd also recommend following up any phone conversations with an email summary through your UI Online account messaging center. This creates a written record in their system that can be referenced if there are any disputes later. Always include the date and time of your call, the name of the representative you spoke with, and a brief summary of what was discussed and what actions were promised.
my benfit amount was wrong 2 and i gave up fixing it cuz it was 2 much hassle tbh. ended up just accepting the lower amount cuz i cudnt deal with calling them 50 times
That's unfortunate, but I understand the frustration. For anyone reading this thread: don't give up on your correct benefit amount! The difference between a properly calculated benefit and an incorrect one could be thousands of dollars over your claim period. It's worth the effort even if it seems overwhelming.
Just to add one more important detail - in the interview, they'll ask about your ability and availability to work. Make sure you clearly state that you are: 1. Physically able to work now 2. Available for full-time work 3. Actively looking for work 4. No longer needed as a caregiver Even if the base period wages issue is resolved somehow, they might still deny benefits if they think you have restrictions on your ability to work. They specifically look for reasons to disqualify people, so be very clear about your current availability.
I feel your pain waiting for that first payment! When I lost my restaurant job last year I was checking my UI Online account like 5 times a day hoping to see it change from pending to paid. What finally worked for me was calling the 833 number instead of the main 800 number. Sometimes the different phone lines have different wait times. Also try calling at exactly 8:01am when they first open. btw i'm curious did you get the letter with your award amount in the mail or just online? i'm trying to help my cousin who just filed and he's wondering how he'll get notified.
Update us when your status changes! This kind of information is really helpful for other members going through similar situations. The more data points we have about current processing times, the better we can help each other navigate the system.
dont worry about it too much. happened to all of us when they switched. system works its just slower now.
UPDATE: I called Money Network at the number you all provided and they confirmed my card was mailed yesterday! They said standard delivery is 7-10 days but I paid the $15 fee to expedite it, should be here in 3 business days now. Thanks everyone for your help! I had no idea about all these changes since 2021.
Henrietta Beasley
i missed something are they getting rid of the money network cards completely?? i like the card honestly its just easier for me dont want to switch if i dont have to
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Margot Quinn
•You don't have to switch if you don't want to. According to the notice, the Money Network cards will still be available - this is just giving people another option. You can keep using the card if that works better for you!
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Diego Fisher
UPDATE ON MY PENDING PAYMENT: Finally got through to EDD! The rep said there's a verification hold that happens automatically when you switch payment methods. She lifted it manually and my payment should deposit tomorrow. Just a heads up for anyone making the switch - might be worth calling BEFORE you change payment methods to avoid the delay I experienced.
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Raúl Mora
•Thanks so much for the update! That's really good to know. Did they say if this happens to everyone or just randomly?
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Diego Fisher
•The rep wasn't super clear but made it sound like it's happening to quite a few people as they roll out the new system. She said something about "additional fraud prevention measures" during the transition period. So probably best to assume it might happen and plan accordingly!
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