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Just want to add - if your employer contests your claim (which often happens with these hour reduction situations), don't panic! You'll get a notice for a phone interview. Be prepared with all your documentation showing the pattern of reduction. Speak clearly about how many hours you originally worked vs. now. Don't say anything negative about the employer - stick strictly to the facts about hours. The determination usually favors the employee if you can show a clear pattern of reduction without misconduct on your part.
The ID.me verification was actually pretty smooth for me, just make sure you have your driver's license or passport ready and a decent camera for the selfie verification. It took about 10 minutes total.\n\nFor job search activities, I report at least 3 activities per week. Be specific - company name, position, date, how you applied, any contact info you have. Mix it up between actual applications, updating your LinkedIn, attending networking events, etc. I keep a simple spreadsheet with columns for all this info so certification is easy.\n\nOne tip: set a reminder for your certification days! They're always the same 2 weeks apart, and if you miss the window it can delay your payment.
Also make sure u get UI ONLINE set up on ur phone cause u have to certify every 2 weeks or they stop paying u!!!!! I missed ONE certification deadline and it took me calling 37 TIMES to fix it!!!!
One more tip - keep documentation of the road closures. Screenshot news articles, official announcements, or Caltrans updates about the Big Bear road closures. If you get any written communication from your employer about the closure, save that too. While you probably won't need it, having this documentation ready will help if there are any questions about your claim.
just went thru this!! call the 2511 number not the 5616 one. 5616 reps r useless for this problem. and call exactly at 8:02am not 8:00 (everyone calls at 8 sharp). ask SPECIFICALLY for tier 2 or claim specialist. dont waste time with regular reps. took me 3 weeks to figure this out but finally got paid last friday after the specialist fixed it. good luck!!
Just to follow up on this thread - the system update issue affecting certifications is specifically related to how the EDD database processes consecutive certifications. Some accounts are getting caught in what they call a 'certification loop' where the UI Online interface shows successful submission but the backend payment processing system never receives the data. The only permanent fix is getting a tier 2 specialist to manually break the loop and reprocess your certifications. For your mortgage issue, definitely request the hardship forbearance as suggested above, but also get documentation from EDD about the system issue to support your claim. A Tier 2 specialist can provide an official notice of payment delay that most mortgage companies will accept.
Thank you SO much for this detailed explanation! This makes perfect sense and explains exactly what we're experiencing. I'm going to try calling again tomorrow morning using the 2511 number at 8:02am as someone suggested. Fingers crossed I can get through to a Tier 2 specialist who can fix this 'certification loop' issue. I'll definitely ask for documentation of the delay for our mortgage company too. I really appreciate everyone's help!
Zoe Papanikolaou
Dealing with the EDD is SO frustrating. Last time I certified it took 12 days to get paid! They said something about 'quarterly wage review' whatever that means. The system is designed to make us suffer I swear.
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Yuki Ito
•Quarterly wage reviews happen when your certification period crosses into a new quarter of the year. The system automatically checks if you earned wages in the new quarter that might affect your benefit amount. It's not designed to make you suffer - it's just an automated process that sometimes creates delays.
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Ethan Taylor
UPDATE: Funds hit my Money Network card this morning! For anyone dealing with a similar situation, here's my timeline: - Sunday: Certified for benefits - Days 1-5: Status remained pending - Day 6: Called EDD using Claimyr (actually got through!) - Day 6 (1 hour after call): Status changed to PAID - Day 7: Money available on card The agent said the delay was due to my claim being reopened after a long period of inactivity. They had to verify my identity again even though I'd already done it previously. Once that was cleared, everything processed quickly. Thanks everyone for your help!
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Andre Dupont
•Congrats! This gives me hope cause I'm on day 4 of pending myself. Did the money show up as one lump sum for all the weeks?
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