Based on your situation, this sounds like what we call a "phantom payment block" - where the system shows paid but the payment is held in processing. There are typically three causes: 1. A quarterly wage review flag (happens automatically every 3 months) 2. A random identity verification check 3. A system glitch requiring manual override Unfortunately, all three require speaking with an EDD representative who can see the backend of your claim. These issues won't be visible to you in UI Online. I recommend calling right at 8:00 AM when they open, or using a service to help you get through the phone lines. Once you reach a representative, specifically ask them to check for payment blocks or holds that might not be visible on your end.

UPDATE: I finally got through to an EDD rep! Had to use that Claimyr service someone mentioned here (worked exactly like the video showed). Turns out there was a "quarterly income review hold" on my account that triggered automatically. The rep removed it and released both payments - should have the money by tomorrow! For anyone facing similar issues, definitely try to speak with a live agent because there was absolutely NOTHING in my online account showing this problem.

You need to specifically request a determination interview regarding your eligibility. This is different from just calling their general line. When you get through to EDD (which is admittedly very difficult), tell them you want to schedule an eligibility determination interview to discuss your reduced hours and the child support income issue. During that interview, make sure to emphasize that your hours were involuntarily reduced and you're actively looking for full-time work. The interview gives you a chance to explain your situation to someone who can actually make decisions about your claim, not just a general customer service rep. Also, make sure you're properly certifying every two weeks, even while waiting for this to get resolved. If you ultimately win your appeal, they'll pay you retroactively for the weeks you certified correctly.

Just FYI my sister was in a similar situation last year and she ended up qualifying for CalFresh even though she didn't get unemployment. You might want to look into that too while you're fighting the EDD decision!

UPDATE: Meeting with our credit union was successful! The manager helped us fill out some additional verification paperwork and said funds should be available by Wednesday. Our Assembly rep's office even called today to follow up. I'm honestly shocked at how quickly things moved once we got the right people involved!

This whole system is DESIGNED to be confusing. They WANT you to give up so they don't have to pay benefits. When I had issues last year my "dedicated phone appointment" was mysteriously cancelled TWICE. My theory is they intentionally make Money Network complicated because they know most people will just give up after weeks of trying. It's ALL about saving the state money. Glad you found someone to help but the whole system needs an overhaul.

I don't have experience with suretyship specifically BUT make sure you understand that these hearings are recorded and everything you say matters!!! My friend thought the hearing was going well but then contradicted herself on one small detail and the judge used that to deny her appeal. Be consistent!!!

Since your hearing is tomorrow, focus on these final preparations: 1. Organize your documents chronologically in a binder with tabs 2. Write a brief timeline of events (1 page max) 3. Practice explaining your situation in under 3 minutes 4. Prepare concise answers to likely questions about: - Why you became a guarantor - Why you couldn't meet both work schedule and financial obligations - What specific accommodations you requested - Why other alternatives weren't viable Regarding your question about finding another position within the company - yes, the judge may ask about this. Be prepared to explain whether internal transfers were available and if not, why not. The key is demonstrating you exhausted all reasonable options before quitting.

why dont u just certify the weeks u can see for now? those missing weeks might show up later automatically. my roomate had this happen

Update on what to do in this specific situation: 1. First, have your partner certify for the weeks currently available (5/11 and 5/18) 2. Wait 2-3 days to see if the system updates with the April weeks 3. If not, contact EDD directly - phone is fastest but hardest to get through 4. When speaking with a representative, specifically ask them to "add the missing certification weeks from the claim beginning date of 4/7/2024" 5. Be prepared to explain that the award letter shows 4/7 as the start date The representative should be able to manually add those weeks to the certification queue. Once added, your partner will need to certify for those weeks immediately. Don't worry about the payments being "lost" - as long as the claim beginning date is 4/7, he's entitled to certify for those weeks.