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good luck getting thru to anyone on the phone tho... took my brother like 197 calls once lol not even exaggerating
One final point that might help others finding this thread: Certifying while a denial is being appealed or reconsidered is important because EDD cannot pay benefits for weeks that weren't certified, even if eligibility is later established. You have 14 days from the certification date to complete each certification without it being considered late. If you miss certifications and your claim is later approved, you'll have to go through an additional process to certify for those back weeks, which can significantly delay payment. For anyone facing a similar situation: Always certify while pursuing appeals or reconsiderations. The worst case is you spent a few minutes certifying unnecessarily; the best case is you'll receive payments much faster if your claim status changes.
Omg this happened to me too my mail got sent to old address even tho I updated it! Make sure ur son checks his old address if he moved recently. EDD systems are SO outdated they sometimes pull old address info.
Just wanted to update everyone with what EDD told me recently about the expected timeframes in 2025: - Initial claim paperwork: 2-4 weeks (including Customer Account Number) - First payment after certifying: 7-10 days - ID verification with ID.me: 24-48 hours processing - Phone wait times: 2-3 hours on average The system is still catching up after all the pandemic changes. If your son hasn't received anything after 4 full weeks, that's when you should be concerned and definitely need to contact them.
This happened to me last month too, but it was because I answered one of the certification questions wrong. I said I was "too sick to work" on one day (had a terrible cold) and that triggered some kind of review flag. Maybe double check your certification answers if this keeps happening?
Thanks for the suggestion, but I double-checked my certification and everything looked normal. I said I was able and available to work all days, looked for work, and didn't refuse any work. Seems like it was just a system delay this time. But that's good to know about the sick day thing - I'll be careful about that in the future!
I've been on unemployment three times in the past five years and I've learned you should ALWAYS keep at least one month of expenses saved if possible, even while on UI. The payment system is just too unpredictable, especially around holidays, end of quarters, and system updates. Last December they had a two-week delay for thousands of people right before Christmas! If you can't get through on the phone, try the Contact EDD function in UI Online or visit an in-person office if there's one near you.
One additional thing to be aware of: make sure this ineligibility determination is only for the weeks you had excessive earnings and doesn't extend to other weeks. Sometimes the EDD can make mistakes in the date ranges. If you believe the determination incorrectly includes weeks where you should have been eligible, you would need to appeal within 30 days of receiving the notice.
Zoe Stavros
does ur daughter have the paper DE 4581 form already? if not she needs to call and request it cuz u cant just mail any paper for certification it has to be the official form with the barcode
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Andre Rousseau
•Yes! Thankfully they mailed her the form when her online account got locked. She has the official form with her customer account number and all that barcode stuff. I was just confused about whether she'd make the deadline.
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Jamal Harris
I just wanted to follow up on my earlier comment about ID.me. If your daughter continues having problems with ID.me verification after the reset, make sure she's using the exact same documentation that she used when initially creating her EDD account. Any discrepancies between her original application info and ID.me verification can cause rejections. Also, sometimes browsers can cause issues with ID.me - Chrome tends to work best, and make sure to clear cache and cookies before attempting verification again. Lastly, for this current certification, if she's eligible for Telecert (no earnings to report), that's definitely the fastest option to get her benefits while working on the ID.me issue as a longer-term solution.
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Andre Rousseau
•Thank you so much for all these details! I'll make sure she uses Chrome and clears the cache. She's going to try the phone certification today and then work on getting the ID.me fixed. You've been incredibly helpful!
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