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Pro tip: If you do manage to get through on the phone, ask for a tier 2 specialist right away. The first-level reps often can't help with complex issues.
I had a similar issue with CALjobs not letting me upload my resume. Turns out the file name had special characters in it (like &, %, etc.) that were causing problems. Try renaming your resume file to something simple like "FirstName_LastName_Resume.pdf" with no spaces or special characters. Also make sure it's under 2MB. That fixed it for me! As for the pending payment, definitely double-check your certification answers like others mentioned. Sometimes even a small mistake can flag your claim for review.
They had put my claim on hold because they needed additional identity verification even though I'd already done ID.me. Turns out they never received the verification from ID.me system (tech glitch), so the rep manually noted it in my account and said my payments should process within 48 hours. Such a relief!
That's awesome that you got it resolved! The ID.me verification issues seem to be a common problem lately. I've been dealing with EDD for months and it's crazy how many technical glitches they have on their end that end up putting our claims on hold. Thanks for sharing all the phone tips in this thread - I'm bookmarking this post because I know I'll need to call them again soon. The fact that you had to jump through all these hoops just to tell them about THEIR system error is ridiculous, but at least you're getting paid now!
Update us when you get this resolved! I'm dealing with something similar (though my appeal is still pending) and I'm trying to prepare for what comes next. This system is so broken - why can't the left hand talk to the right hand? It's ridiculous that EDD approves your appeal but doesn't automatically notify BofA to unfreeze your account. Just another example of how they make everything as difficult as possible for people who are already struggling.
I went through this exact same nightmare last fall! My BofA card was frozen for 28 days after winning my appeal. What finally worked for me was calling EDD first thing in the morning (like 8:01 AM) and asking specifically for a supervisor or tier 2 specialist. Don't let them transfer you around - be persistent about needing someone who can access the bank notification system. The key phrase I learned is to ask them to "manually push the account reinstatement notification to BofA" - apparently there's a specific system for this that regular reps can't access. Once they did that, my card was unfrozen within 3 business days. Also keep calling BofA every few days to document your attempts - they're required to keep records of your calls and it helps if you end up filing a complaint later. The whole system is designed to make you give up, but that $1,200 is YOUR money. Don't let them keep it!
Yes! I finally got through using your suggestion of calling the 5616 number at 8:15am with that sequence of prompts. Was on hold for about 50 minutes but finally spoke to someone who was able to remove the pending status! My payment is now showing as paid and should hit my Money Network card within 24-48 hours. Thanks everyone for all your help and suggestions!
That's fantastic news! So glad you were able to get through and get your claim resolved. Your success story gives me hope - I've been dealing with a similar pending claim situation for 3 weeks now. I'm going to try that exact same strategy tomorrow morning (Tuesday 8:15am, 5616 number, 1-2-4 sequence). Quick question - when you spoke to the rep, were you able to get any insight into why your claim was stuck pending for so long? Just curious if there was a specific issue they had to clear or if it was just a general backlog thing. Thanks for updating us on what worked!
Hey Alice! I'm new to this community but have been lurking and following this thread closely since I'm dealing with the exact same nightmare. @c46788fadca1 your success story is amazing and gives me so much hope! I've been stuck in pending hell for 6 weeks now and honestly was starting to lose faith in the system. @4870c5506e2b I'd love to know the answer to your question too - was there a specific reason for the hold or just general backlog? I'm planning to try that same strategy (Tuesday 8:15am, 5616 number, 1-2-4) but want to be prepared for what they might ask me about. Also want to say thanks to everyone who shared advice here, especially @76a6d955aaac for the detailed calling strategy and @601de6031c52 for all the comprehensive tips. This community is a lifesaver when you're drowning in EDD bureaucracy!
Katherine Harris
Good plan! Just wanted to add - when you call your employer, try to get their response in writing (email follow-up) if possible. If they officially terminate your employment, that documentation could be helpful for EDD records. Also, don't forget to report any status changes through your UI Online account right away. The sooner you start your job search intensively, the better - even if you do end up getting called back, having other options lined up gives you more security. Best of luck with everything!
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Sofia Ramirez
Just wanted to add something that might help - if you've been on furlough for this long, you should also check if your employer has been continuing your health insurance coverage. Sometimes companies will quietly drop furloughed employees from their health plan after a certain period to cut costs. If that's happened, you might be eligible for COBRA or need to look into Covered California for health coverage while you're job searching. Also, some local workforce development centers offer free job search assistance and skills training - might be worth checking out your local One-Stop Career Center. They sometimes have connections with employers who are actively hiring. Hang in there!
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