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Even with perfect timing during service hours, the menu navigation takes forever. 1-wait-1-1-*** and then pray you don't get the 'too busy' message.
After 6 weeks of calling during proper service hours with zero success, I finally broke down and tried Claimyr. Should have done it on day 1 instead of wasting a month and a half of my life.
Pro tip: If you do get through to a rep, ask for their direct extension if possible. Some of the employer services reps will give you a callback number for follow-up questions. Not all will, but it's worth asking.
The most frustrating part is that employer issues are often time-sensitive. Tax deadlines, audit responses, new hire reporting - these can't wait weeks for a callback. EDD needs to seriously upgrade their phone system capacity.
One last tip: if you do get through and get disconnected, try calling back immediately. Sometimes the system will recognize your number and put you back in queue faster.
For everyone asking about Claimyr - I was super skeptical but tried it last week. They called me back in 40 minutes with an EDD customer service rep on the line. Honestly worth every penny.
The most frustrating part about EDD customer service isn't just the wait - it's that when you finally get through, half the reps don't know what they're doing anyway.
Ryan Kim
The most frustrating part about EDD phone number customer service isn't even getting through - it's staying connected. I've been disconnected 4 times after waiting over an hour on hold. The system drops about 40% of calls from what I've read.
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Zoe Walker
•This happened to me yesterday. 1 hour 52 minutes on hold, then suddenly silence. I wanted to throw my phone.
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Elijah Brown
•That's why I switched to using Claimyr. They handle the hold time and call drops, then just forward you a fresh call when an agent is ready.
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Maria Gonzalez
For anyone still manually calling EDD phone number customer service: Wednesday and Thursday afternoons between 2-4pm seem to have the best success rates. Avoid Monday mornings completely - it's when everyone who couldn't get through over the weekend calls.
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Santiago Martinez
•I keep a log of my attempts and Wednesday at 2:30pm has been my most successful time slot.
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Samantha Johnson
•Or just use an automated service and call anytime. I stopped worrying about optimal timing once I started using Claimyr.
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