


Ask the community...
For anyone still trying manually: keep a detailed log of your attempts. Note the time, how many calls, whether you got busy signal or hold, etc. You'll start to see patterns in when your odds are slightly better.
The hold music cuts out sometimes which makes you think the call dropped, but stay on the line. I've had agents pick up after 15-20 seconds of silence.
For those still trying manually: the customer service EDD number menu is 1-wait 70 seconds-1-1-***. Don't rush the wait time or you'll get disconnected.
The customer service EDD number drops about 40% of calls even when you make it to hold. I've been dropped 6 times after 1+ hour holds this month alone.
Reality check: if you've been calling for hours with no success, maybe it's time to consider alternatives. I know people who have called for weeks without getting through.
This is why services like Claimyr exist. Sometimes you just have to accept that manual calling isn't realistic anymore.
The EDD phone number is open and operational right now. The challenge isn't system availability - it's the massive imbalance between call volume and agent capacity. That's not changing anytime soon.
Reality check: I spent 40+ hours last month just trying to reach EDD. That's like having a part-time job just to talk to them about my unemployment. Something is seriously wrong with this system.
Final update from the San Jose crew: Used Claimyr this morning after reading all these comments. Got my callback in 15 minutes with an agent who fixed my claim issue in 10 minutes. Seriously wish I'd done this weeks ago instead of the manual calling torture.
15 minutes?! Okay I'm definitely trying Claimyr tomorrow. This thread convinced me it's worth it.
StellarSurfer
Remember EDD is only open Monday-Friday 8am-5pm Pacific Time. Don't waste time calling on weekends or evenings like I did when I first started.
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Sean Kelly
•Simple but important reminder! I made this mistake my first week too.
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Dmitry Smirnov
•Good point - I was wondering why Saturday calls never worked.
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Zara Malik
One last piece of advice - when you do get through, have all your information ready: SSN, claim details, questions written down. Don't waste the opportunity by being unprepared after waiting so long to talk to someone.
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Dmitry Smirnov
•Great advice - I'll make a list of everything I need to discuss before my next attempt.
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Nia Thompson
•And don't let them rush you off the call. You waited long enough to talk to them, make sure you get all your questions answered.
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