EDD PFL claim issue: Wrong first name after ID.me verification. How to fix?
Hey everyone, I'm having a problem with my paid family leave claim. After doing the ID.me verification, I noticed that my first name is incorrect in their records. Has anyone else dealt with this? How did you get it fixed? I'm worried it's going to cause issues with my claim processing.
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Tom Maxon
I found a way to solve incorrect name on ID.me verification, watch this: https://www.youtube.com/watch?v=HBOBCV5L3Qc
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CosmicCowboy
Ugh, that sucks. I had a similar issue with my last name. Here's what I did: 1. Called EDD (took forever to get through) 2. Explained the situation 3. They had me email a copy of my ID and a written request for the name change 4. Took about 2 weeks, but they finally fixed it Hope this helps! Good luck!
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Oliver Becker
•Thanks for the info! Did you have any trouble with your claim while waiting for the name to be corrected?
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CosmicCowboy
•Nah, they put a note on my account so it didn't hold anything up. Just make sure to mention youre worried about delays when you talk to them!
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Natasha Orlova
•2 weeks?! 😱 You got lucky. Took them over a month to fix mine smh
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Javier Cruz
I found a way to get someone on the phone fast. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Check out this video: https://youtu.be/DOLxZQb92wM
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Emma Thompson
•Sounds too good to be true. Is this legit?
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Javier Cruz
•100% legit. I was skeptical too, but it saved me hours of hold time. Worth every penny imo
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Malik Jackson
•How long did it take for them to get someone on the line?
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Javier Cruz
•For me, it took about 45 minutes. Way better than the 3+ hours I spent trying on my own before!
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Isabella Costa
have you tried updating your info directly on the ID.me website? Might be easier than dealing with EDD's bureaucracy 🙄
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StarSurfer
This happened to me too! I sent a message through the EDD website and they fixed it in about a week. Make sure you're super clear about what needs to be changed.
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Oliver Becker
•Oh that's great to hear! Did you use any specific wording in your message that seemed to help?
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StarSurfer
•I just kept it simple and straightforward. Somethin like: "My first name is incorrect on my account after ID.me verification. Current name: [wrong name]. Correct name: [right name]. Please update ASAP to avoid delays with my claim. Let me know if you need any additional info." Hope that helps!
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Ravi Malhotra
classic EDD 🤡 always finding new ways to mess with us
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Freya Christensen
•fr fr 💯 feels like they're playing games sometimes
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Omar Hassan
Pro tip: document EVERYTHING. Save copies of all your messages, note down who you talk to on the phone, and when. It'll save you headaches later if theres any more issues.
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Oliver Becker
•That's really good advice, thanks! I'll start keeping a log of everything.
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Chloe Robinson
Anyone know if this will affect my payments? I'm already struggling to make ends meet and I can't afford any delays 😰
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Diego Chavez
•In my experience, as long as you're proactive about fixing it, they usually don't hold up payments. But def get on it ASAP!
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Chloe Robinson
•Thanks, that's a relief to hear. I'll call them first thing tomorrow morning.
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NeonNebula
idk why they make everything so complicated. its like they want us to fail 🙄
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Anastasia Kozlov
Hey, former EDD employee here. Quick tip: when you call, ask them to put a 'name discrepancy' flag on your account. It'll help prevent any automatic system issues while they're fixing it.
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Oliver Becker
•Wow, thanks for the insider info! I'll definitely ask about that when I call.
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Sean Kelly
•MVP right here 👆 always appreciate when folks share their knowledge!
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StarStrider
Had this exact same issue last month! The ID.me verification somehow changed my first name from "Michael" to "Micheal" (with an extra 'e'). I was freaking out because I thought it would mess up my whole claim. Here's what worked for me: 1. First, I tried fixing it through ID.me directly - didn't work, they said it had to be corrected on EDD's end 2. Used the EDD web portal to send a message (like StarSurfer mentioned) - included screenshots of my driver's license 3. Also called them using that early morning trick (call right at 8am when they open) 4. Got it resolved in about 10 business days The key is being persistent but polite. Don't let them brush you off! And definitely ask for that name discrepancy flag that Anastasia mentioned - wish I had known about that earlier. Good luck Oliver, you got this! 💪
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