EDD: Always at max callers, can't reach rep about claim. Help!

I found a way to solve long unemployment claim phone waits, watch this: https://www.youtube.com/watch?v=MI8J1HBxYHY

Ugh, I feel your pain! I was in the same boat last month. It's like trying to win the lottery just to talk to someone. Have you tried calling right when they open? That worked for me after a few attempts.

Pro tip: I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Check out this video for more info: https://youtu.be/DOLxZQb92wM

This is rediculous. We shouldn't have to jump through hoops just to get basic service. Has anyone tried contacting their local representative? Maybe if enough of us complain, they'll do something about this mess.

I've had success using the online portal to submit questions. It takes a few days to get a response, but at least you don't have to deal with the phone system. Have you tried that?

Okay, here's what worked for me after weeks of trying: 1. Call exactly at 8:01 AM when they open. 2. If you get the 'maximum callers' message, hang up and immediately redial. 3. Repeat step 2 for about 15-20 minutes. 4. If you still can't get through, try again at 10:30 AM and 2:00 PM. 5. Use all available phone lines (cell, landline, etc.) to increase your chances. 6. Be persistent! It took me almost two weeks of doing this every day. Also, make sure you have all your info ready when you do get through. They might transfer you, so be prepared to wait on hold for a while. Good luck! The system is broken, but don't give up. 💪

have u tried the automated system? sometimes u can get ur questions answered without talking to a person

This might sound crazy, but I had success calling at like 4:55 PM, right before they close. I think everyone else gives up by then, so the lines are clearer. Worth a shot!

I just went through this same nightmare last week! After reading all these suggestions, I combined a few strategies that finally worked. I called at 8:01 AM sharp using the rapid redial method @NeonNebula mentioned, but I also had my partner calling from their phone at the same time. It took about 12 minutes of constant redialing, but we both got through on different lines! They were able to transfer my call to the right department. Also, @Malik Thomas is right about the online portal - I submitted a question there too as backup, and actually got a response 3 days later. Don't lose hope @Paolo Longo, the system is absolutely broken but persistence pays off! 🙏