PFL claim vanished from EDD account - all inbox messages gone too. Help!
I applied for the second half of my bonding leave in mid-December. I was getting text updates about my claim, and the last one I got was mid-January saying they got my supporting docs. But when I checked my account last week, my claim is completely gone! It's not even showing as pending anymore. All my inbox messages have disappeared too. Has anyone else experienced this? What should I do now?
19 comments


CosmicCommander
Ugh, that sucks! The EDD system is such a mess. I had something similar happen to me last year. It's like your claim just vanishes into thin air. Have you tried calling them? Good luck getting through tho 🙄
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Amara Okafor
•I've been trying to call all morning with no luck. It's so frustrating! Did you ever get your issue resolved?
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CosmicCommander
•Yeah, but it took WEEKS of calling. I swear I spent more time on hold than actually bonding with my baby 😅 Keep trying, and document everything!
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Giovanni Colombo
•pro tip: call right when they open. I got through after only 30 mins on hold that way
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Fatima Al-Qasimi
This happened to me too! I thought I was going crazy. turns out there was a glitch in there system that wiped out a bunch of claims. you need to call and have them manually reinstate it. its a pain but its the only way
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Dylan Cooper
I found a way to actually get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/1X-mEsLtbmQ
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Sofia Ramirez
•Sounds too good to be true. Does it really work? 🤔
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Dylan Cooper
•It did for me! Saved me hours of frustration. Worth every penny imo
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Dmitry Volkov
•20 bucks to avoid EDD hold music? Sign me up! 😂
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StarSeeker
This is a known issue with the EDD system. Here's what you need to do: 1. Document everything. Take screenshots of your account showing the missing claim. 2. Call EDD immediately. Be persistent. You might need to try multiple times. 3. When you get through, explain the situation calmly and ask for a supervisor if needed. 4. Request that they manually reinstate your claim. 5. Ask for a confirmation number or email for the reinstatement. 6. Follow up in writing (email or mail) to create a paper trail. 7. Check your account daily for updates. If you can't get through on the phone, consider reaching out to your local state representative's office. They often have liaisons who can help with EDD issues. Remember, you're entitled to these benefits. Don't give up! 💪
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Amara Okafor
•Thank you so much for this detailed advice! I'll start working on this right away. Really appreciate the help! ❤️
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Ava Martinez
•This is solid gold advice right here. Wish I had known this when I had my issue last year!
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Miguel Ortiz
have you tried logging out and logging back in? sometimes that fixes weird glitches in the system
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Amara Okafor
•I tried that a few times, but no luck. Thanks for the suggestion though!
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Zainab Omar
edd is the worst. they lost my claim 3 times last year. ended up having to get my state rep involved to fix it. good luck!
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Connor Murphy
Sounds like you might be dealing with the infamous 'phantom claim' bug. It's been plaguing the system for months now. You're gonna need to talk to a tier 2 specialist to get it fixed. Buckle up, it's gonna be a wild ride! 🎢
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Amara Okafor
•Oh great, just what I needed - more complications! 😩 Any tips on how to specifically ask for a tier 2 specialist?
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Connor Murphy
•When you finally get through, tell them you're dealing with a 'phantom claim' and need a tier 2 specialist. Be polite but firm. If they try to brush you off, ask to speak to a supervisor. Good luck!
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Daniel Rogers
This exact same thing happened to me in November! My entire PFL claim just disappeared overnight along with all my messages. I was panicking because I thought I'd lost everything. Turns out it's a system glitch that's been affecting a lot of people lately. I had to call multiple times over 2 weeks, but they were eventually able to restore my claim and all the documentation. The key is getting to someone who actually understands the technical side - don't let them tell you to just reapply. Your original application date matters for processing times. Keep all your screenshots and confirmation numbers handy when you call!
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