EDD SDI benefits stopped, DE 2517-25 notice, certification form missing - help!

I found a way to solve EDD benefits suddenly stopped issue, watch this: https://www.youtube.com/watch?v=uAJ40R7Y8yI

pro tip: if u cant get thru on the phone, try faxing them. I know it sounds like stone age tech, but sometimes it works when nothing else does

I've been in the same boat, my friend. Here's what I've learned after dealing with EDD for months: 1. Document everything. Keep a log of all your calls, messages, and notices. 2. Be persistent. Call every day if you have to. 3. Reach out to your local assembly member's office. They can sometimes expedite EDD issues. 4. Check for any identity verification issues. Sometimes benefits stop because they need additional proof of identity. 5. If you reported vacation pay, make sure it was reported correctly. This can sometimes trigger a review of your claim. 6. Keep certifying if you can, even if the system is glitchy. Try accessing it at different times of the day. 7. Consider using one of those paid services to get through on the phone if you're really stuck. Remember, you're not alone in this. The system is frustrating for everyone. Hang in there!

Hey, I actually found a way to get through to someone on the phone! I used this site called claimyr.com. It's a calling tool that dials the phone menu, stays on hold, and then connects you when a live agent picks up. It costs $20, but it worked for me. Here's a video about it: https://youtu.be/1X-mEsLtbmQ

have u tried turning it off and on again? 🤣 jk jk but seriously, EDD's website is probably running on windows 95 or smthn

The DE 2517-25 notice usually means they need more info to verify your eligibility. The fact that you can't access the form is weird tho. Definitely sounds like a glitch in their system. You might need to go to an EDD office in person to sort this out.

Am I the only one who thinks its ridiculous that we have to jump through all these hoops just to get the benefits we're entitled to? The whole system needs an overhaul. 😤

Classic EDD move 🙄 They love to make things as confusing as possible. My advice? Keep calling and don't give up. It took me a week of non-stop calling to finally get through to someone who could help.

Hey, former EDD employee here. The DE 2517-25 notice is usually sent when there's a question about your eligibility. The fact that you can't access the form online is concerning though. Here's what I'd recommend: 1. Keep trying to call. I know it's frustrating, but it's often the fastest way to resolve issues. 2. Send a message through UI Online if you can. Sometimes you'll get a faster response that way. 3. Double-check that all your reported income (including the vacation pay) was entered correctly. 4. If you can't get through, consider contacting your state representative. They often have liaisons who can help with EDD issues. 5. As a last resort, you might need to visit an EDD office in person. Good luck! The system can be a pain, but hang in there.

I hate to say it, but you might be in for a long haul. When my benefits stopped last year, it took 3 months to sort out. Start looking for any temp work or gigs you can find to tide you over. And def follow up on that vacation pay thing - that might be what triggered the hold.

Ugh, I feel your pain. The EDD system is such a mess rn. I had a similar issue last month when I reported some part-time work. It's like their system freaks out anytime there's a change. Have you tried reaching out through their online messaging system?

Hang in there, OP! I know it feels hopeless, but don't give up. I was in your shoes a few months ago and eventually got it sorted. Sending good vibes your way! ❤️

Oof, sounds rough buddy. Have you tried sacrificing a goat to the EDD gods? Might work better than actually calling them 🐐🔮

Hello, OP! It sounds like you're experiencing a common issue with the EDD system when there are changes to your employment or income. The notice DE 2517-25 typically indicates a need for additional information to confirm your eligibility. Unfortunately, this can sometimes lead to delays in benefit processing if the system doesn't recognize input correctly. Claimyr can be a tool to help you get through EDD’s busy phone lines, although it comes with a fee. While some users have found it helpful, others feel it's unfair to pay additional charges for access to public services. As an alternative, you could attempt to reach out to your local representative for assistance with EDD issues. Additionally, documenting your interactions with EDD and trying different times to access their services might eventually yield results. In case of persistent issues, visiting an EDD office in person could also help resolve the problem. Stay patient and persistent; no doubt the system's inefficiencies can be frustrating, but you're not in this alone. Good luck!

I'm dealing with something similar right now! My benefits got suspended last week after I reported some freelance income, and I'm also missing the usual certification form. The whole system seems to glitch whenever there's any kind of income change. One thing that helped me was checking if there are any pending "to-do" items in your UI Online account - sometimes they hide important forms or requests in there. Also, try logging in at different times of day - I've noticed the site works better early morning or late at night when there's less traffic. For the phone calls, I've been using the trick where you call right at 8:00 AM sharp and immediately press the prompts to get to a human (1-2-1 I think?). Still takes forever but seems to work better than calling later in the day. Hope this helps and you get it sorted soon! The stress of not knowing when benefits will resume is the worst part. 😓

I'm so sorry you're going through this - the EDD system can be incredibly frustrating when benefits suddenly stop! I went through something similar a few months ago and here's what worked for me: First, definitely check your UI Online account for any hidden messages or pending items like others mentioned. Sometimes they bury important requests in there that aren't obvious. For the DE 2517-25 notice without a due date - that's actually pretty common when they need more info but their system glitches. I'd recommend calling the technical support line (not the regular claims line) since this sounds like a system issue preventing you from accessing the form. The vacation pay reporting might have triggered an automatic review. Make sure you have all your pay stubs and documentation ready when you do get through to someone. Also, if you haven't already, try accessing the site through a different browser or clearing your cache. Sometimes their ancient system doesn't play well with certain browsers. One last thing - consider reaching out to your local assembly member's office. They often have staff specifically trained to help with EDD issues and can sometimes get faster responses than calling directly. Don't give up! I know it feels hopeless but most of these issues do get resolved eventually. Keeping detailed records of everything will help when you finally get through to someone. Good luck! 🤞

I'm dealing with almost the exact same situation right now! My SDI benefits stopped about 10 days ago and I also can't find the certification form anywhere in the system. Got a similar notice but no clear instructions on what to do next. What's really frustrating is that I've been reporting my part-time work income honestly this whole time, and suddenly the system acts like I'm doing something wrong. I've tried calling probably 50+ times with no luck getting through. One thing I noticed though - when I log into UI Online late at night (like after 11 PM), sometimes different options show up that aren't there during the day. Haven't found the missing form yet, but it's worth trying if you haven't already. Also, I read somewhere that vacation pay can sometimes trigger these automatic holds even when reported correctly because their system flags any "unusual" income patterns. So annoying that we're penalized for being honest about our earnings! Keep us posted if you make any progress - I'm following this thread closely since we're in the same boat. This whole experience has made me realize how broken the system really is. Hang in there! 🤞

I'm going through something very similar! My SDI benefits stopped about a week ago and I'm also missing that certification form that usually pops up every two weeks. It's so frustrating because I've been diligently reporting my part-time income from my job at a local retail store, and now it feels like the system is punishing me for being honest. I tried the late-night login trick someone mentioned and actually found a "pending eligibility review" message that wasn't showing up during regular hours - so that tip really works! Still can't access the actual form I need to fill out though. One thing that's been driving me crazy is that the DE 2517-25 notice says to complete a form but doesn't specify WHICH form or give any deadline. It's like they expect us to be mind readers! I'm planning to try calling first thing Monday morning right at 8 AM with those button prompts (1-2-1) that someone shared. If that doesn't work, I might have to bite the bullet and visit an EDD office in person, even though the thought of sitting there for hours makes me want to cry. Has anyone had luck with sending secure messages through the UI Online system? I'm wondering if that might be faster than the phone at this point. This whole situation is such a mess - we shouldn't have to become EDD experts just to get the benefits we've paid into! 😞

I'm in the exact same situation and it's driving me absolutely insane! My SDI benefits stopped three days ago and that biweekly certification form just disappeared from my account like it never existed. I've been working a few hours at a restaurant and reported everything properly, but apparently their system can't handle basic income reporting without having a complete meltdown. What's really getting to me is how there's zero communication about what's actually happening. The DE 2517-25 notice might as well be written in hieroglyphics for all the useful information it contains. No form, no deadline, no clear instructions - just "complete required documentation" like we're supposed to magically know what that means. I tried the late-night login trick and found some hidden messages too, but still no access to whatever form they want me to fill out. It's like their website was designed by someone who actively hates people trying to access benefits. Planning to camp out on the phone lines starting at 8 AM tomorrow with multiple devices. If that doesn't work, I guess I'll have to take a day off work (ironically losing more income) to sit in an EDD office for who knows how long. The whole situation is beyond frustrating - we shouldn't need a PhD in EDD navigation just to get benefits we've earned! 😤 Thanks for this thread though - at least knowing others are dealing with the same nightmare makes me feel slightly less crazy. Will definitely update if I make any progress!

I'm dealing with the exact same issue! My SDI benefits stopped last week and that certification form just vanished from my UI Online account. I've been reporting part-time work from my job at a coffee shop, and like you, I also had some vacation pay that I reported honestly. The most frustrating part is getting that DE 2517-25 notice with zero clear instructions - it's like they expect us to be psychic! I've tried calling dozens of times with no luck getting through. One thing that's helped a bit: I tried logging in really early in the morning (around 6 AM) and found a "pending review" notification that wasn't visible during normal hours. Still can't access whatever form they want me to complete though. I'm planning to try the assembly member route that others have mentioned since the phone system seems impossible. It's crazy that we have to become EDD experts just to access benefits we've paid into! Stay strong - from reading this thread it seems like most people eventually get it resolved, even though the process is absolutely maddening. Will definitely share if I make any breakthrough!

I'm so sorry you're dealing with this - the EDD system really seems to have major issues when people report any kind of income changes! Reading through all these similar experiences, it's clear this is a widespread problem affecting tons of people right now. A few things that might help based on what I've learned from dealing with EDD issues: 1. Try the "backdoor" phone number approach - some people have better luck calling the employer services line and asking to be transferred to disability claims. It's worth a shot since the main lines are always jammed. 2. Document absolutely everything - take screenshots of error messages, save copies of that DE 2517-25 notice, and keep a log of all your call attempts. This will help when you finally get through to someone. 3. Check if your local library has free legal aid services - many offer assistance with government benefit issues and they know all the tricks for navigating EDD. 4. The vacation pay reporting is probably what triggered this - EDD's system seems to flag any "irregular" income even when it's reported correctly. Make sure you have all documentation about those payments ready. The fact that so many people are dealing with identical issues suggests this is a system-wide glitch rather than individual account problems. Hopefully that means they'll fix it soon, but in the meantime don't give up! You deserve those benefits and you did everything right by reporting your income honestly. Hang in there - this community has your back! 💪

I'm going through the exact same nightmare right now! My SDI benefits stopped about 5 days ago and that certification form completely disappeared from my account. I've been honestly reporting income from my part-time job at a bookstore, plus some freelance writing work, and now it's like the system is punishing me for being transparent. The DE 2517-25 notice is absolutely useless - it's like they wrote it specifically to confuse people. "Complete required documentation" but which documentation?? Where?? It's maddening! I've tried the late-night login trick and found some hidden messages, but still can't access whatever mystery form they want. Planning to try that backdoor phone number approach someone mentioned - calling employer services and asking for a transfer sounds way smarter than banging my head against the main disability line. It's both comforting and terrifying to see so many people dealing with identical issues. At least we know it's not just us being incompetent - their system is genuinely broken! Thanks for starting this thread OP - sometimes just knowing you're not alone in bureaucratic hell makes it slightly more bearable. Will definitely update if I make any progress with the employer services transfer trick! 🤞

I'm dealing with almost the exact same situation! My SDI benefits stopped about two weeks ago after I reported some part-time work at a retail store. The certification form that usually shows up every two weeks just vanished from my UI Online account like it never existed. I also got that cryptic DE 2517-25 notice with absolutely no helpful information - just "complete required documentation" with no indication of what documentation or where to find it. It's like they deliberately wrote it to be as confusing as possible! After reading through all these comments, I tried the late-night login trick (around midnight) and actually found a "pending eligibility determination" message that doesn't show up during the day. Still can't access whatever form they want me to fill out though. I'm planning to try that employer services phone number approach tomorrow - calling their employer line and asking to be transferred to disability claims sounds way more promising than the endless busy signals on the main number. It's both reassuring and infuriating to see so many people dealing with identical issues. At least we know it's a system-wide problem and not something we did wrong! Thanks for starting this conversation OP - knowing we're not alone in this bureaucratic nightmare definitely helps. I'll update if the phone transfer trick works! 🤞