< Back to California Disability

EDD SDI benefits stopped, DE 2517-25 notice, certification form missing - help!

So my benefits suddenly stopped and I can't figure out why. The certification form I usually fill out every two weeks isn't showing up online anymore. I got this confusing notice (DE 2517-25) but the form I'm supposed to fill out isn't available and there's no due date listed. I've been working a few hours at one job and got some vacation pay from another, which I reported. Been trying to call for days with no luck. Anyone else dealing with this or know what's going on?

Tom Maxon

I found a way to solve EDD benefits suddenly stopped issue, watch this: https://www.youtube.com/watch?v=uAJ40R7Y8yI

0 coins

-

Emma Johnson

pro tip: if u cant get thru on the phone, try faxing them. I know it sounds like stone age tech, but sometimes it works when nothing else does

0 coins

-

Liam Brown

what's a fax? ๐Ÿ˜‚ jk but seriously, where do you even find a fax machine these days?

0 coins

-

7M

Emma Johnson

lol fair point. There are online fax services you can use. Or check your local library, they sometimes have fax machines.

0 coins

-

7M

Olivia Garcia

Some office supply stores also offer fax services for a small fee.

0 coins

-

7M

Lucas Schmidt

I've been in the same boat, my friend. Here's what I've learned after dealing with EDD for months: 1. Document everything. Keep a log of all your calls, messages, and notices. 2. Be persistent. Call every day if you have to. 3. Reach out to your local assembly member's office. They can sometimes expedite EDD issues. 4. Check for any identity verification issues. Sometimes benefits stop because they need additional proof of identity. 5. If you reported vacation pay, make sure it was reported correctly. This can sometimes trigger a review of your claim. 6. Keep certifying if you can, even if the system is glitchy. Try accessing it at different times of the day. 7. Consider using one of those paid services to get through on the phone if you're really stuck. Remember, you're not alone in this. The system is frustrating for everyone. Hang in there!

0 coins

-

Freya Collins

This is gold ๐Ÿ’ฏ Wish I had known all this when I first started dealing with EDD!

0 coins

-

7M

Nathaniel Stewart

Thank you so much for this detailed advice! I'll definitely try reaching out to my assembly member.

0 coins

-

7M

LongPeri

The identity verification thing is real. They randomly asked me for more proof after months of no issues. Took forever to sort out.

0 coins

-

7M

Oscar O'Neil

Also, check your spam email folder. Sometimes they send verification requests that get lost there.

0 coins

-

7M

Laura Lopez

Hey, I actually found a way to get through to someone on the phone! I used this site called claimyr.com. It's a calling tool that dials the phone menu, stays on hold, and then connects you when a live agent picks up. It costs $20, but it worked for me. Here's a video about it: https://youtu.be/1X-mEsLtbmQ

0 coins

-

Victoria Brown

Sounds too good to be true. Is this legit?

0 coins

-

7M

Samuel Robinson

$20 just to talk to someone? That's ridiculous. The system is so broken we have to pay to get help now? ๐Ÿ˜ก

0 coins

-

7M

Laura Lopez

I get the skepticism, but it really did work for me. After weeks of trying, I was desperate. Yeah, it sucks to pay, but it saved me so much time and stress.

0 coins

-

7M

Camila Castillo

How long did it take to get connected?

0 coins

-

7M

Brianna Muhammad

Did you have to pay every time you called, or just once?

0 coins

-

7M

Sara Hellquiem

have u tried turning it off and on again? ๐Ÿคฃ jk jk but seriously, EDD's website is probably running on windows 95 or smthn

0 coins

-

Charlee Coleman

LMAO ๐Ÿ’€ Wouldn't be surprised if they're still using dial-up

0 coins

-

7M

Liv Park

Hey now, don't insult Windows 95 like that. It probably works better than whatever EDD is using ๐Ÿ˜‚

0 coins

-

7M

Leeann Blackstein

Maybe they could try installing updates โ€“ if their system is even capable of that!

0 coins

-

7M

JaylinCharles

The DE 2517-25 notice usually means they need more info to verify your eligibility. The fact that you can't access the form is weird tho. Definitely sounds like a glitch in their system. You might need to go to an EDD office in person to sort this out.

0 coins

-

Nathaniel Stewart

Thanks for the info! Do you know if I need an appointment for in-person visits?

0 coins

-

7M

JaylinCharles

Last I checked, you don't need an appointment, but be prepared to wait. Bring all your docs just in case!

0 coins

-

7M

Eloise Kendrick

In my experience, going on a weekday morning is best to avoid longer waits.

0 coins

-

7M

Diego Fisher

Am I the only one who thinks its ridiculous that we have to jump through all these hoops just to get the benefits we're entitled to? The whole system needs an overhaul. ๐Ÿ˜ค

0 coins

-

Henrietta Beasley

Preach! ๐Ÿ™Œ It's like they make it difficult on purpose.

0 coins

-

7M

Lincoln Ramiro

Totally agree. We need to start pressuring our representatives to fix this mess.

0 coins

-

7M

Faith Kingston

I've read some states are investing in overhauls, maybe it's time for ours to follow suit.

0 coins

-

7M

Millie Long

Classic EDD move ๐Ÿ™„ They love to make things as confusing as possible. My advice? Keep calling and don't give up. It took me a week of non-stop calling to finally get through to someone who could help.

0 coins

-

KaiEsmeralda

A week?! You got lucky. I've been trying for almost a month now. This system is beyond broken.

0 coins

-

7M

Debra Bai

Any tips on the best time to call? I've been striking out every time.

0 coins

-

7M

Millie Long

I had the most luck calling right when they open at 8am. Set your alarm and be ready to hit redial a million times lol

0 coins

-

7M

Gabriel Freeman

You could also try calling late in the afternoon. I had success around 4:30pm once.

0 coins

-

7M

Raรบl Mora

Hey, former EDD employee here. The DE 2517-25 notice is usually sent when there's a question about your eligibility. The fact that you can't access the form online is concerning though. Here's what I'd recommend: 1. Keep trying to call. I know it's frustrating, but it's often the fastest way to resolve issues. 2. Send a message through UI Online if you can. Sometimes you'll get a faster response that way. 3. Double-check that all your reported income (including the vacation pay) was entered correctly. 4. If you can't get through, consider contacting your state representative. They often have liaisons who can help with EDD issues. 5. As a last resort, you might need to visit an EDD office in person. Good luck! The system can be a pain, but hang in there.

0 coins

-

Nathaniel Stewart

Thank you so much for this insider info! Really appreciate it. Quick question - is there a best time of day to call?

0 coins

-

7M

Margot Quinn

As a former employee, what do you think is the biggest issue with the current EDD system?

0 coins

-

7M

Raรบl Mora

@OP: In my experience, early morning (right when they open) or late afternoon tend to have shorter wait times. But it can vary. @profile 21: Honestly, it's a combination of outdated technology and understaffing. The system wasn't built to handle the volume of claims we've seen in recent years.

0 coins

-

7M

Evelyn Kim

@profile 21: Also, the lack of a user-friendly interface makes it difficult for people to find the information they need.

0 coins

-

7M

Ryder Greene

I hate to say it, but you might be in for a long haul. When my benefits stopped last year, it took 3 months to sort out. Start looking for any temp work or gigs you can find to tide you over. And def follow up on that vacation pay thing - that might be what triggered the hold.

0 coins

-

Carmella Fromis

Finding a temp job helped me make ends meet while waiting on EDD. It's not ideal but it eases the stress.

0 coins

-

7M

Riya Sharma

Ugh, I feel your pain. The EDD system is such a mess rn. I had a similar issue last month when I reported some part-time work. It's like their system freaks out anytime there's a change. Have you tried reaching out through their online messaging system?

0 coins

-

Santiago Diaz

I also found their online messaging system somewhat helpful. But it took them a week to get back to me. ๐Ÿ˜•

0 coins

-

7M

Noah Lee

Hang in there, OP! I know it feels hopeless, but don't give up. I was in your shoes a few months ago and eventually got it sorted. Sending good vibes your way! โค๏ธ

0 coins

-

Ava Hernandez

Sometimes just knowing others have been through it and survived helps a lot. Stay strong, OP!

0 coins

-

7M

Theodore Nelson

Oof, sounds rough buddy. Have you tried sacrificing a goat to the EDD gods? Might work better than actually calling them ๐Ÿ๐Ÿ”ฎ

0 coins

-

AaliyahAli

Instructions unclear. Sacrificed my phone to the EDD gods. Still no answer. ๐Ÿ“ฑ๐Ÿ”ฅ

0 coins

-

7M

Ellie Simpson

I tried that last week. Now I'm out of benefits AND a goat. 0/10 would not recommend.

0 coins

-

7M

Arjun Kurti

Maybe that's what we're doing wrong; perhaps it should be chickens instead of goats. ๐Ÿ”๐Ÿ”ฎ

0 coins

-

7M

Isabella Martin

Hello, OP! It sounds like you're experiencing a common issue with the EDD system when there are changes to your employment or income. The notice DE 2517-25 typically indicates a need for additional information to confirm your eligibility. Unfortunately, this can sometimes lead to delays in benefit processing if the system doesn't recognize input correctly. Claimyr can be a tool to help you get through EDDโ€™s busy phone lines, although it comes with a fee. While some users have found it helpful, others feel it's unfair to pay additional charges for access to public services. As an alternative, you could attempt to reach out to your local representative for assistance with EDD issues. Additionally, documenting your interactions with EDD and trying different times to access their services might eventually yield results. In case of persistent issues, visiting an EDD office in person could also help resolve the problem. Stay patient and persistent; no doubt the system's inefficiencies can be frustrating, but you're not in this alone. Good luck!

0 coins

-