EDD: Need help getting case info in Spanish - line keeps dropping

Ugh, I feel your pain. The phone system is a nightmare. I've been trying to get through for weeks. Have you tried calling right when they open? Sometimes that works for me.

For Spanish-speaking agents, try pressing the option for Spanish at the beginning of the call. Even if you don't speak Spanish fluently, they usually have bilingual agents who can help.

I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/1X-mEsLtbmQ

Have you tried reaching out through their online portal? Sometimes you can request a callback or schedule an appointment that way. Might be easier than playing phone tag all day.

Pro tip: if you need info about your case, try contacting your local assemblymember or state senator's office. They often have direct lines to EDD and can help push things along. Saved my butt when I was stuck in limbo for months.

Here's what I've learned after dealing with this mess for months: 1. Be persistent. Call multiple times a day if you have to. 2. Keep detailed notes of every interaction, including dates, times, and names of reps you speak with. 3. Use the online portal to send messages and upload any required documents. 4. If you're not getting anywhere, reach out to your local representatives. 5. Consider using a paid service like Claimyr if you're really stuck. 6. For Spanish speakers, always request a bilingual agent upfront. 7. Be polite but firm with the reps. They're dealing with a lot too. 8. If possible, have all your info (claim number, ID, etc.) ready before you call. 9. Try calling at off-peak hours, like right before they close. 10. Don't give up! It's frustrating, but keep at it. Hope this helps someone. We're all in this together. 💪