Trouble with Spanish language call - any tips?

Ugh, been there done that. The Spanish line can be a nightmare sometimes. Have you tried calling early in the morning? That's usually when I have the best luck getting through.

I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/DOLxZQb92wM

Have you tried using the online portal instead? Sometimes its easier to get help through there than calling.

Oof, the Spanish line is rough. I usually just use the English line and muddle through with my broken Spanglish. It's not ideal, but sometimes it's faster 🤷‍♂️

I feel your pain, OP. The whole system is a mess. I've been trying to get through for weeks now. It's like they don't want us to actually get help 🙄

Here's what I've learned after dealing with this for months: 1. Persistence is key. Keep calling, even if it feels hopeless. 2. Try different times of day. Early morning and late afternoon seem to work best. 3. Be prepared with all your info before you call. Have your claim number, ID, and any relevant documents ready. 4. If you get a unhelpful agent, politely end the call and try again. Some are more knowledgeable than others. 5. Consider using a call-back service if you're really stuck. It costs money, but it might be worth it if you're desperate. 6. Check for any Spanish-language community organizations in your area. They might be able to help or provide resources. 7. Document everything. Write down who you talked to, when, and what they said. Hope this helps! Hang in there, OP. We're all in the same boat.

Have you tried reaching out on social media? Sometimes tweeting at them or messaging on Facebook can get a response.