Tips for reaching customer service to set up new plan?

Ugh, I feel your pain! I spent hours on hold last week trying to do the same thing. It's like they don't want our business or something 🙄

Pro tip: call right when they open. I usually have better luck getting through if I'm one of the first callers of the day.

I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/_kiP6q8DX5c

Have you tried reaching out on social media? Sometimes tweeting at the company can get their attention faster than calling.

Here's what I've learned after dealing with this issue multiple times: 1. Use the company's app if they have one. Sometimes you can chat with a rep there. 2. Call during off-peak hours (early morning or late evening). 3. If you get an automated system, try saying 'agent' or 'representative' repeatedly. 4. Keep a record of who you talk to and when. It helps if you need to escalate later. 5. Be polite but firm. The person on the other end is probably dealing with angry customers all day. 6. If all else fails, file a complaint with the FCC or your state's public utility commission. Hope this helps! Good luck getting your plan set up.

lol good luck. i gave up and switched providers after spending 3 days trying to get through. not worth the hassle