Can't find document upload option on EDD SDI portal after agent said I could upload
So frustrated with the EDD portal right now! I received a call from an EDD SDI representative this morning who told me I need to submit additional medical documentation for my claim. They specifically mentioned I could upload these documents directly through the SDI Online portal instead of mailing them (which would take forever). I thanked them and hung up, thinking it would be straightforward. But now I've been searching through every page of my SDI Online account for 45 minutes and I cannot find ANY upload option anywhere! I've clicked through every tab, checked my claim details, looked at forms and certifications... nothing. I'm starting to think the representative gave me incorrect information. Has anyone successfully uploaded documents to their SDI claim online? Where exactly is this mysterious upload button supposed to be? Or do I really have to mail everything in despite what they told me? My benefits are on hold until they get these documents, so I'm getting pretty anxious about the delay. Any help would be greatly appreciated!
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Isabella Oliveira
The upload feature is kinda hidden! Log into SDI Online, go to your claim summary, click on 'View Messages and Documents' and THEN look for 'Upload Documents' in the left sidebar. It's not at all obvious & I missed it my first time too. The EDD website is seriously a mess of confusing design... like they don't want us to find anything!
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Malik Thomas
•Thank you so much for responding! I swear I looked at that page, but I'll check again right now. Maybe I was just panicking and missed it. Really appreciate the help!
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Ravi Kapoor
u might not have the upload option on ur account yet. when i had to submit stuff last year they had to activate that feature first. try calling them back
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Malik Thomas
•Oh really? The rep didn't mention anything about needing to activate it first. That's so frustrating if true. I'll try finding the upload button first, but might need to call again. Thanks for sharing your experience!
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Freya Larsen
This is one of the most common issues with SDI Online portal. The upload functionality is actually only available for CERTAIN document types and at SPECIFIC stages of your claim. The representative should have clarified this instead of giving you incomplete information. Here's what you need to know: 1. If they're requesting medical certification (Form DE 2501) - this can only be submitted through your healthcare provider directly 2. If they need supplemental medical records - this depends on the claim stage 3. If you're sending identification verification - this usually CAN be uploaded To verify whether your specific documents can be uploaded, look under the 'Forms and Certifications' section, not just messages. Each required document will have specific submission instructions. If the upload option genuinely isn't available for your specific documentation needs, you'll need to mail them to the EDD office handling your claim (the address should be on any correspondence you've received).
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Malik Thomas
•Thank you for the detailed explanation! They're asking for additional medical records to support my condition. I checked the 'Forms and Certifications' section like you suggested and still don't see any upload option specifically for these documents. Looks like I might have to mail them after all... frustrating that the representative told me otherwise!
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GalacticGladiator
I had THE EXACT same problem last month!!! The EDD rep on the phone told me I could upload my documents but then the button wasn't there. I spent HOURS trying to find it and ended up mailing everything anyway. Then THREE DAYS LATER the upload button magically appeared on my account!!! 🤦♀️ I think sometimes they have to do something on their end to make it show up but they don't tell you that part!!
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Omar Zaki
•This is actually correct. The EDD representative needs to flag your account for document upload requirements first, which then triggers the system to enable the upload functionality. There's typically a 24-72 hour delay between when they note your account and when the functionality appears. It's a system limitation they don't usually explain to claimants.
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Chloe Taylor
I've been dealing with SDI claims for years and honestly, trying to reach EDD on the phone again to clarify is probably your best bet. But we all know how impossible that can be - hours of waiting just to get disconnected. I started using Claimyr (claimyr.com) last year and it's been a game-changer for getting through to actual EDD representatives quickly. They have a video showing how it works: https://youtu.be/1X-mEsLtbmQ?si=1hcSq3KFtCr4oAmd Rather than spending days trying different options or waiting for an upload button that may never appear, a 5-minute call with an actual rep can solve your issue immediately. They can tell you exactly what's going on with your specific claim and document requirements.
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Diego Flores
•I second this suggestion! I tried for DAYS to reach EDD about a document issue with my pregnancy disability claim. Used Claimyr and got through in about 10 minutes. The rep told me exactly which documents needed to be mailed vs. uploaded. Saved me so much stress during an already stressful time.
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Anastasia Ivanova
anybody else notice that the upload feature randomly disappears sometimes too? i swear it was there when i first filed but then vanished when i actually needed it 🙄
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Freya Larsen
•Yes, this happens because the upload functionality is tied to specific action items on your claim. When the system no longer detects a pending document requirement (even if incorrectly), the upload option can disappear. Always screenshot the page when you see important features like this.
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Malik Thomas
UPDATE: You guys were right! The upload button appeared in my account this morning under 'View Messages and Documents' exactly where @profile3 said it would be. Looks like it just needed some time to appear after the rep flagged my account. I've successfully uploaded all my medical documentation now! Thank you all so much for your help and for saving me from unnecessarily mailing everything in. This forum has been so helpful!
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