Can't find document upload option on EDD SDI portal after agent said I could upload

The upload feature is kinda hidden! Log into SDI Online, go to your claim summary, click on 'View Messages and Documents' and THEN look for 'Upload Documents' in the left sidebar. It's not at all obvious & I missed it my first time too. The EDD website is seriously a mess of confusing design... like they don't want us to find anything!

u might not have the upload option on ur account yet. when i had to submit stuff last year they had to activate that feature first. try calling them back

This is one of the most common issues with SDI Online portal. The upload functionality is actually only available for CERTAIN document types and at SPECIFIC stages of your claim. The representative should have clarified this instead of giving you incomplete information. Here's what you need to know: 1. If they're requesting medical certification (Form DE 2501) - this can only be submitted through your healthcare provider directly 2. If they need supplemental medical records - this depends on the claim stage 3. If you're sending identification verification - this usually CAN be uploaded To verify whether your specific documents can be uploaded, look under the 'Forms and Certifications' section, not just messages. Each required document will have specific submission instructions. If the upload option genuinely isn't available for your specific documentation needs, you'll need to mail them to the EDD office handling your claim (the address should be on any correspondence you've received).

I had THE EXACT same problem last month!!! The EDD rep on the phone told me I could upload my documents but then the button wasn't there. I spent HOURS trying to find it and ended up mailing everything anyway. Then THREE DAYS LATER the upload button magically appeared on my account!!! 🤦‍♀️ I think sometimes they have to do something on their end to make it show up but they don't tell you that part!!

I've been dealing with SDI claims for years and honestly, trying to reach EDD on the phone again to clarify is probably your best bet. But we all know how impossible that can be - hours of waiting just to get disconnected. I started using Claimyr (claimyr.com) last year and it's been a game-changer for getting through to actual EDD representatives quickly. They have a video showing how it works: https://youtu.be/1X-mEsLtbmQ?si=1hcSq3KFtCr4oAmd Rather than spending days trying different options or waiting for an upload button that may never appear, a 5-minute call with an actual rep can solve your issue immediately. They can tell you exactly what's going on with your specific claim and document requirements.

anybody else notice that the upload feature randomly disappears sometimes too? i swear it was there when i first filed but then vanished when i actually needed it 🙄

UPDATE: You guys were right! The upload button appeared in my account this morning under 'View Messages and Documents' exactly where @profile3 said it would be. Looks like it just needed some time to appear after the rep flagged my account. I've successfully uploaded all my medical documentation now! Thank you all so much for your help and for saving me from unnecessarily mailing everything in. This forum has been so helpful!

That's awesome that it finally worked out for you! This thread is going to be so helpful for future people dealing with the same issue. I'm bookmarking this post because I have a feeling I'll need to reference it when my own claim gets reviewed next year. The EDD system is so confusing - it's great when community members share their actual experiences like this. Glad you didn't have to deal with the mail delays!

As someone who just went through this exact same nightmare last month, I can confirm everything everyone said here is spot on! The EDD reps really need better training on explaining the upload process timing. I spent 3 days thinking I was doing something wrong when really I just needed to wait for the system to catch up. One thing I'd add - when the upload button does finally appear, make sure you have all your documents ready to go because I've heard from others that sometimes it disappears again if you don't use it within a certain timeframe. Also double-check the file size limits before uploading - learned that the hard way when my first attempt failed because my medical records PDF was too large. Thanks for posting this @cd33dae18b61 and thanks to everyone who helped solve it! This community is seriously a lifesaver for dealing with EDD's confusing systems.

Just wanted to chime in as someone who's been through multiple SDI claims over the years - this thread is exactly why I love this community! The collective knowledge here is incredible. I've bookmarked this for future reference because I know I'll probably need it again. One quick tip I'd add for anyone still struggling: if you're on mobile, sometimes the upload button is even harder to find or doesn't display properly. I always switch to desktop/laptop when dealing with EDD online stuff because their mobile interface is pretty terrible. @cd33dae18b61 so glad you got it sorted out! And huge thanks to everyone who jumped in to help - especially @61da357769e7 for that detailed breakdown. This is the kind of practical info that actually helps people get through the system instead of just complaining about it (though we all know the complaints are valid too! 😅

This entire thread is pure gold! I'm currently waiting for my SDI claim to be processed and had no idea about any of these upload timing issues. Reading everyone's experiences has saved me so much potential frustration - I would have definitely panicked if a rep told me I could upload documents and then I couldn't find the option. The fact that there's a 24-72 hour delay after they flag your account is something they really should mention upfront. It's such a simple thing to communicate but would prevent so much confusion and anxiety for claimants who are already stressed about their benefits being on hold. @cd33dae18b61 thanks for sharing your experience and following up with the resolution! And huge thanks to everyone who jumped in with helpful advice. I'm definitely bookmarking this thread for when I inevitably need to reference it during my own claim process. This community is honestly more helpful than the actual EDD customer service!

This thread is exactly what I needed to see! I'm in the middle of my first SDI claim and just got off the phone with a rep who told me the same thing about uploading documents. Based on everyone's experiences here, I'm not going to panic if I can't find the upload button right away - sounds like I just need to be patient and wait for it to appear in the next day or two. Really appreciate how this community shares actual practical advice instead of just venting (though the venting is totally justified with how confusing EDD's system is!). The tip about using desktop instead of mobile is noted, and I'll definitely make sure to have all my documents ready to go when the upload option finally shows up. Thanks to everyone who contributed to solving this mystery - you've probably saved dozens of future claimants from the same frustration!

As someone who's been navigating the SDI system for a few years now, this thread is absolutely incredible! The level of detail and real-world experience shared here is better than any official EDD guide I've ever seen. I went through this exact same upload button mystery about 8 months ago and it was SO frustrating. The rep told me I could upload documents, I couldn't find the button anywhere, and I spent hours thinking I was missing something obvious. Turns out it really was just a timing issue like everyone mentioned. One thing I'd add based on my experience - if you're dealing with a complex medical condition that requires multiple types of documentation, sometimes different document types become available for upload at different times. So don't be surprised if you can upload your initial medical records but then need to mail in additional specialist reports later. The system seems to handle different document categories separately. @cd33dae18b61 so glad you got it resolved! And huge thanks to everyone who shared their experiences - this thread is going to help SO many people avoid the same confusion and anxiety. This community really is a lifesaver for dealing with EDD's maze of a system!

Wow, this thread has been absolutely incredible to follow! As someone who just started their first SDI claim last week, I had no idea about any of these upload button timing issues. Reading through everyone's real experiences - from the initial confusion to the actual solutions - has been so enlightening and honestly reassuring. The fact that there's a 24-72 hour delay between when they flag your account and when the upload functionality appears is such crucial information that they should definitely mention upfront during those phone calls. It would save so much unnecessary panic and confusion for people who are already stressed about their benefits being on hold. @cd33dae18b61 huge thanks for sharing your experience and following up with the resolution! And thanks to everyone else who jumped in with practical advice - especially the tips about using desktop instead of mobile, having documents ready to go when the button appears, and checking file size limits. I'm definitely bookmarking this entire thread for when I inevitably need to reference it during my own claim process. This community is proving to be way more helpful than any official EDD resources I've found so far. It's amazing how sharing real experiences like this can help so many future claimants avoid the same frustration!

Just wanted to add my experience as someone who went through this exact same situation about 3 months ago! I had the same phone call where they told me I could upload documents, spent forever looking for the button, and then felt like I was going crazy when I couldn't find it anywhere. What I learned after calling back (which took 2+ hours to get through) is that the upload feature availability also depends on what stage your claim is in. If your claim is under initial review vs. appeal vs. continuing claim review, the upload options can be completely different even for the same document types. Also want to echo what others said about file formats - make sure your documents are in PDF format and under their size limits. I had to compress some of my medical records because the original scans were too large. This thread is going to be SO helpful for future people dealing with this issue. The collective knowledge here is honestly better than anything you'll get from EDD directly. @cd33dae18b61 glad you got it sorted out and thanks for sharing your experience!

This entire thread has been incredible to read through as someone who's completely new to both this community and the SDI system! I just submitted my claim application a few days ago and honestly had no idea what to expect if they ask for additional documents. Reading everyone's real experiences here - from the initial confusion about the missing upload button to all the practical solutions and timing explanations - has been so educational and reassuring. The 24-72 hour delay between when they flag your account and when the upload functionality appears is such crucial information that I never would have known otherwise. I definitely would have panicked if a rep told me I could upload documents and then I couldn't find the option right away! It's frustrating that this timing issue isn't communicated upfront during those phone calls. All the practical tips shared here are gold - using desktop instead of mobile, having documents ready in the right format and size, knowing that different document types might become available at different times based on claim stage. This is the kind of real-world knowledge you just can't get from official EDD resources. @cd33dae18b61 huge thanks for sharing your experience and following up with the resolution! And thanks to everyone who jumped in to help solve this mystery. I'm definitely bookmarking this thread because I'm sure I'll need to reference it during my own claim process. This community is already proving more helpful than anything I've found through official channels!

This thread is absolutely amazing! I literally just joined this community after searching online for help with my SDI claim, and stumbling across this discussion has been like finding a goldmine of practical information. I'm dealing with my first disability claim right now and was completely clueless about how document submissions work. Reading through everyone's experiences here - especially the explanation about the 24-72 hour delay for the upload button to appear after they flag your account - has saved me from what would have definitely been a lot of unnecessary stress and confusion. I had no idea the system worked that way! It's so frustrating that the EDD reps don't mention this timing issue upfront when they tell you about the upload option. All the practical tips shared here are incredibly valuable - using desktop instead of mobile, having documents ready in the right format, checking file size limits, and understanding that different document types might become available at different stages. This is exactly the kind of real-world knowledge you can't get anywhere else. @cd33dae18b61 thank you so much for sharing your original experience and following up with the resolution! And huge thanks to everyone who jumped in with helpful advice. I'm definitely bookmarking this entire thread because I know I'll be referencing it throughout my claim process. This community is already proving way more helpful than trying to navigate the official EDD resources on my own!

This thread has been such a lifesaver! I'm brand new here and just started my first SDI claim last week. I was already feeling pretty overwhelmed by the whole process, but reading through everyone's shared experiences has given me so much confidence about what to expect. The explanation about the 24-72 hour delay for the upload button is exactly the kind of insider knowledge you just can't find anywhere else - I definitely would have freaked out if a rep told me I could upload documents and then I couldn't find the option immediately! It's really frustrating that they don't mention this timing delay upfront during those calls. All the practical tips here about using desktop vs mobile, file formats, and having documents ready are so helpful. @cd33dae18b61 thanks for sharing your experience and updating us with the resolution - and thanks to everyone who jumped in to help! This community is already proving more useful than any official EDD resource I've found. Definitely bookmarking this thread for future reference during my claim process!