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Anastasia Sokolov

EDD SDI requesting additional documents - how to submit ID and W2 for verification?

I'm so confused about submitting additional documents for my disability claim. I filed for SDI last week after my surgery and just got an email saying they need to verify my identity and income. They're asking for my ID and W2 forms but don't give clear instructions on how to upload them! The email just says "submit requested documentation" with no link or mailing address. I tried logging into SDI Online but don't see any upload option. Has anyone had to send in documents recently? Do I mail them? Is there a special form I need to include? Getting really anxious since my claim is on hold until they get these documents!

StarSeeker

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i had to do this 2 months ago. u can actually fax the documents to them, thats what i did. the fax # should be on the notice they sent u

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Thanks! I checked the email again but don't see any fax number. Is there a general EDD SDI fax number I can use? I've never sent a fax before - do I need to include my claim number on every page?

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The EDD is confusing with their document submissions. You have three options: 1. Mail copies (not originals) to the address on your notice along with your claim number written on each page 2. Fax to the SDI document verification unit at 1-855-235-2245 3. Use the SDI Online message center - log in, click on "Contact EDD", select "Submit Documentation" and you can attach files there Make sure to include your full name and claim number on everything you send. If you received a specific document request form with a barcode, include that as the cover page.

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Thank you so much! I didn't even notice the Contact EDD section had a document option. I'll try that right now since it seems easiest.

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Zara Ahmed

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I WENT THROUGH THIS EXACT NIGHTMARE last month!!! The upload feature in the message center DOESN'T ALWAYS WORK! I tried 4 times and my documents never got processed. Had to call them 8 times before someone finally told me to mail everything certified with return receipt so I could prove they got it. This is how they deny claims - making it impossible to send documents correctly!! So frustrating!!!

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Oh no, that's really concerning. My doctor says I can't return to work for at least 6 weeks and I really need this claim to process. Should I just do all three methods to be safe?

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Luca Esposito

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I had to submit additional verification for my pregnancy disability claim in January. The online upload system worked fine for me, but there are a few tricks: 1. File size limit is 5MB total, so you might need to compress photos or scan at lower resolution 2. Make sure all documents are clear and every corner is visible 3. Name the files with your claim number first (example: DE1234567_ID.pdf) 4. After uploading, wait for the confirmation number and write it down 5. Check back in 7-10 business days to see if they've processed them Alternatively, if you're having trouble reaching someone at EDD to confirm they received your documents, I used Claimyr (claimyr.com) to get through to an EDD agent. They have a service that connects you directly to disability representatives instead of waiting for hours. I was skeptical but they got me through in about 20 minutes. They have a video demo of how it works: https://youtu.be/1X-mEsLtbmQ?si=1hcSq3KFtCr4oAmd

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Nia Thompson

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does that actually work? edd never answers wen i call!

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When I applied for SDI benefits after my knee surgery, they asked for additional documents too. I scanned and uploaded through the SDI Online portal, but then realized they wanted BOTH sides of my ID! Had to resubmit everything. The key is to read their request very carefully. They often want specific things like: - Front AND back of any IDs - All pages of W2s including the blank ones - SSN card might need to be submitted separately Also, keep checking your messages in the portal daily. Sometimes they'll send follow-up requests that are easy to miss. I'd recommend uploading documents AND mailing copies as backup if you're worried about delays.

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Thanks for the detailed advice! I didn't even think about scanning both sides of my ID. I'll definitely do that. How long did your claim take to process after you sent in the documents?

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It took about 10 business days after they confirmed receiving all my documents. So roughly 2 weeks total. Once everything was verified, they processed my payments pretty quickly after that. Just keep an eye on your claim status daily - it'll change from "pending identity verification" to "processing" when they've accepted your documents.

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when i had to send stuff to edd last year i just used the upload in the message center but i did it from a computer not my phone cuz the phone version is buggy and i think thats why some people have problems just sayin

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That's a good point! I've been trying to do everything from my phone since I'm recovering in bed. I'll try to use my laptop instead. Thank you!

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Zara Ahmed

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Has anyone had their documents rejected for quality issues? I had to submit FOUR TIMES because they kept saying my ID was "not legible" even though it was a crystal clear scan. Just another way they delay paying benefits if you ask me.

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I've helped several people with document submission issues. The most common problems are: 1. Image too dark or too light 2. Glare from taking photos of IDs with flash 3. File too compressed (pixelated) 4. Cut-off corners or edges 5. Documents not flat when scanned (shadows in creases) If you're sending photos, try placing documents on a dark background in natural light without flash. If scanning, use at least 300 dpi and make sure the scanner bed is clean.

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UPDATE: I followed everyone's advice and uploaded my documents through the SDI Online message center using my laptop instead of my phone. I also mailed copies to the address on the notice just to be safe. The online system gave me a confirmation number, so that's promising! Now I just wait, I guess. Thank you all for the help - this community is amazing!

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Glad you got it submitted! Now just keep checking your account daily. Sometimes they process things faster than they say they will.

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StarSeeker

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good luck hope u get paid soon!!

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Darren Brooks

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Great job getting everything submitted! Just wanted to add one more tip for anyone else reading this - if you're mailing documents as backup like Anastasia did, make sure to write "COPY - DO NOT RETURN" on each page. EDD sometimes tries to return original documents which can get lost in the mail and delay your claim even more. Also keep digital copies of everything you submit for your own records. The whole process is stressful enough without losing important paperwork!

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