I'm new to this community and just encountered this same frustrating DE 4365DI form issue! Got my DE 2517-24 notice this morning and spent way too much time searching the EDD website before finding this incredibly helpful thread. John, thank you so much for sharing your experience with ID.me verification working as an alternative - that's exactly the kind of real-world solution us newcomers need to hear! I already have ID.me set up from filing taxes with the IRS, so I'm hoping that will streamline the process based on your success story. It's really concerning how many of these "phantom" forms EDD references in their notices but doesn't actually make available on their website. Tom, those calling shortcuts you shared are also great to have as backup options. What's particularly eye-opening is seeing how widespread this documentation gap issue seems to be across the community. It looks like EDD is quietly transitioning to digital-first verification but hasn't updated their communication to reflect this change. For other newcomers dealing with this, it definitely seems like having ID.me ready is becoming essential for any EDD interactions, not just for this specific form mystery.

I'm new to this community and just ran into this exact same DE 4365DI form issue! Received my DE 2517-24 notice earlier today and like everyone else here, couldn't find the form anywhere on the EDD website despite extensive searching. This thread has been absolutely incredible - John, huge thanks for sharing your experience with ID.me verification working as the solution! I don't have ID.me set up yet, but based on all the positive outcomes shared here, that's clearly my first priority before trying to call. It's really frustrating how EDD references these phantom forms in their official notices but doesn't actually make them available to the public. Tom, those calling shortcuts and videos you posted throughout this thread are also extremely helpful as backup options. What really stands out to me is how this appears to be part of EDD's broader digital transformation that they haven't properly communicated to claimants - there's a significant disconnect between their legacy notice language and their actual current verification processes. For other newcomers stumbling upon this thread, it seems like proactively setting up ID.me verification could save a lot of headaches not just for this specific form mystery, but for future EDD interactions as well. This community resource has been invaluable for navigating these bureaucratic gaps!

LPT: Llama temprano en la mañana, como a las 8:01 AM. He notado que hay menos espera y más probabilidad de conseguir un agente que hable español a esa hora.

También puedes intentar llamar el número principal y cuando te digan "Para continuar en inglés, presiona 1" simplemente espera sin presionar nada. A veces automáticamente te conectan con un agente bilingüe. Y si eso no funciona, di claramente "Necesito ayuda en español" - es la ley que te tienen que proporcionar servicios en tu idioma. ¡No te rindas!

I've been battling the E318 error too for about 2 weeks now! What's really frustrating is that it seems to happen randomly - sometimes I can get to the login page, other times I get blocked immediately. I noticed that the error code E318 specifically relates to session timeout issues on their end. One workaround I discovered is to completely log out of any Google accounts in your browser before attempting to log into EDD - apparently there can be some weird conflict with session cookies. Also, try using Firefox instead of Chrome if you haven't already. Their site seems to play better with Firefox for whatever reason. The whole situation is absolutely maddening though - we're already dealing with disability and then have to become IT troubleshooters just to get our payments! 😤 Really hope they fix this systemic issue soon.

I'm so sorry you're dealing with this nightmare, Hugo! The E318 error has been a widespread issue lately. I managed to get past it last week after trying everything mentioned here. What finally worked for me was a combination of: 1) Using a VPN to change my IP address (sometimes EDD blocks certain IP ranges), 2) Trying exactly at 8:01 AM PST when their daily maintenance window ends, and 3) Using Safari browser in private mode with all extensions disabled. The VPN trick was the game changer - I used a free one just to test and got right in. It's absolutely ridiculous that we need to jump through these hoops for our disability benefits, but desperate times call for creative solutions. Also, document every failed login attempt with screenshots - if you end up having to file a complaint or get your assembly rep involved, having that evidence helps tremendously. Hang in there! 💪

I just resolved this exact same issue last week! Here's what finally worked for me after trying everything else: Go to your SDI online account and look for a section called "Benefit Year Information" or "Claim Details" - there should be a subsection labeled "Required Actions" or "Pending Items". The Continued Claim Certification form was hiding there for me, not in any of the obvious places like inbox or documents. If it's still not there, when you call EDD (definitely try the 8 AM strategy everyone mentioned), ask the rep to check if your claim status shows "Doctor Certification Pending Review" - this is a specific status that can block the continuation form from generating. They can manually update this status to "Approved" which should release the form within 24-48 hours. Also, make sure to ask them to verify that your doctor's supplemental certification was properly linked to your claim number. Sometimes the forms get submitted but don't properly connect to your file, which creates this exact scenario. The whole process is so unnecessarily complicated, but don't give up! This is definitely a fixable system glitch that affects tons of people. Once it's resolved, the form should appear and you can get your benefits back on track. Good luck! 🍀

I'm going through this exact same frustrating situation right now! It's been 6 days since my doctor submitted the supplemental certification, and I'm getting the same "you need to submit a Continued Claim Certification form" message with no form in sight. Reading through all these responses has been super helpful - it's clear this is a widespread system issue and not something we're doing wrong. I'm planning to try the systematic approach that several people have outlined: 1. Check "Claim Management" -> "Forms and Documents" -> "Available Forms" 2. Look in "Benefit Year Information" -> "Required Actions" section 3. Check the separate "Messages" section (not just main inbox) 4. Clear browser cache and check "Document Center" 5. Call at 8 AM and ask about "pending certification status" or "Doctor Certification Pending Review" It's ridiculous that we have to become EDD system experts just to get a simple form, but at least now I have a concrete plan instead of randomly clicking around the portal. The specific terminology everyone has shared will be so helpful when I call. Has anyone else noticed if this issue seems to happen more often when doctors submit supplemental certs to extend return-to-work dates? I'm wondering if there's something about that specific type of update that triggers the system glitch. Thanks to everyone who shared their experiences - this community support makes dealing with EDD's broken system a little less maddening! 🙏

Update: My card finally arrived today! That was 11 business days total. Everything looks correct and I was able to activate it without any issues. For anyone else waiting, hang in there - the timeline they give is pretty accurate. I've already set up direct deposit for future payments too. Thanks everyone for your help and reassurance!

Glad to hear your card arrived safely! 11 business days is right in that normal range everyone mentioned. It's such a relief when you finally get access to your funds after all that waiting and stress. Smart move setting up direct deposit right away - that will save you so much anxiety for future payments. Thanks for updating us with the good news!