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I made this exact same mistake about 6 months ago and was absolutely panicking! Here's what I did that worked: I immediately sent a detailed message through UI Online explaining exactly which question I answered incorrectly and what the right answer should have been. I also included the certification week and my reasoning for why I made the mistake (in my case, I misread the question). Got a response in about 4 business days saying they corrected it - no drama, no penalties, nothing. The rep even said it happens more often than people think, especially with some of the confusing wording on those forms. The key is catching it early like you did and being completely transparent about what happened. Don't beat yourself up over it - these forms can be genuinely confusing sometimes and EDD knows that. You're doing the right thing by trying to fix it immediately!
Thank you so much for this! It's incredibly reassuring to hear from someone who went through the exact same thing. I've been beating myself up about this mistake all morning, but reading your experience really helps put things in perspective. I love that you mentioned the confusing wording - some of those questions really are poorly written! I'm going to send that UI Online message today with all the details you suggested. Really appreciate you taking the time to share what worked for you and for the encouragement that I'm doing the right thing by addressing it quickly 🙏
I went through this same nightmare about 3 months ago! The panic is real when you realize you've checked the wrong box. Here's my experience: I tried calling for days with no luck, then finally used the UI Online messaging system. I wrote a detailed explanation of exactly which question I got wrong, what I should have answered, and included my certification week ending date. The response came back in 6 business days and they fixed it without any issues or delays to my payments. The representative was actually really nice about it and said honest mistakes like this are super common, especially since some of those questions can be interpreted different ways. Don't stress too much - you caught it early which is the most important thing. Just be completely transparent about what happened when you contact them and you should be fine!
This is exactly what I needed to hear! I've been stressing about this all day and your experience gives me so much hope. It's really reassuring to know that the UI Online messaging system actually works and that they respond relatively quickly. I love that you mentioned the questions can be interpreted different ways - some of them really are confusing! I'm going to follow your lead and send a super detailed message today. Thanks for sharing your experience and for the reminder not to stress too much. Really appreciate the encouragement! 😊
I've been struggling with this exact same issue for the past two weeks! After reading through all these amazing suggestions, I wanted to share what finally worked for me yesterday. I tried the combination of using Chrome in incognito mode + disabling all browser extensions + switching to my phone's mobile hotspot instead of my home WiFi. That trio of changes finally got me through to the application! I think my home internet was definitely part of the problem. Also, I accessed the site at around 6:30 AM like someone suggested, which probably helped with server load. Don't give up - this community has some seriously good troubleshooting advice! The EDD system is a mess but we can outsmart it with persistence. Good luck everyone! 🍀
That's awesome that you finally got through! 🎉 The combo approach makes so much sense - it's like we have to defeat all their system quirks at once. I'm definitely going to try your exact combination tomorrow morning: Chrome incognito + no extensions + mobile hotspot + early morning timing. It's encouraging to hear from someone who actually succeeded with this nightmare system. Thanks for coming back to share what worked - that gives me real hope that I'll finally be able to submit my application soon!
I just wanted to jump in here as someone who's been lurking and dealing with this exact same nightmare! Reading through all these solutions has been incredibly helpful - it's amazing how this community comes together to help each other navigate EDD's broken system. I'm going to try the combination approach that @Liam McGuire mentioned (Chrome incognito + no extensions + mobile hotspot + early morning) since he actually got through with it. It's ridiculous that we need to become tech support experts just to access basic disability benefits, but I'm grateful for everyone sharing their workarounds. I'll report back if I have success - fingers crossed! 🤞 Stay strong everyone, we'll figure this out together!
I'm in the exact same situation! Just submitted my disability extension 5 days ago and got that supplementary certificate text yesterday. I was totally freaking out thinking I did something wrong with my application, but reading everyone's experiences here is such a huge relief! The 2-3 week timeline most people are sharing sounds way more manageable than what I was imagining. I've already started following the advice about continuing to certify weekly and keeping detailed records - almost made the mistake of thinking certifications didn't matter during the waiting period. It's so frustrating how vague that initial text is, but knowing this is just their standard verification process for disability claims makes me feel so much better. Thanks to everyone for sharing their real timelines and practical tips - this community is honestly a lifesaver when the official EDD info is so confusing! 🙏
I'm literally going through the exact same thing right now! Got my supplementary certificate text just 2 days ago and was spiraling until I found this thread. It's incredible how much peace of mind everyone's shared experiences provide - I went from thinking my application was doomed to understanding this is just normal processing. The consistent 2-3 week timeline everyone's mentioning gives me so much hope! I've already started doing the weekly certifications religiously after reading how important that is during the wait. This whole process is such an emotional rollercoaster when you're depending on these benefits, but this community makes it feel so much less isolating. Really grateful for everyone sharing their real experiences instead of us all just guessing what that cryptic text means! 🤗
I'm going through this exact same thing right now! Got my supplementary certificate text about 8 days ago and have been checking my account obsessively ever since. Reading through all these experiences has been such a relief - I was convinced something was wrong with my application when I saw that text. The consistent 2-3 week timeline everyone's sharing gives me so much hope that I should hear something soon! I've been following all the great advice here about continuing to certify weekly (almost skipped a week thinking it didn't matter during the wait) and keeping detailed logs of everything. It's amazing how much anxiety this process creates when you're relying on these benefits, but this community has been a total game-changer for my stress levels. Thank you to everyone for sharing your real timelines and experiences - it makes such a difference to know we're all navigating this together! 🙏
Hey @Savannah, I went through something similar last year. First thing - check if there's a "pending issue" flag on your online account. That's usually what holds things up. Also, try calling the 2511 number (1-800-480-3287) instead of the main line - it's specifically for SDI and sometimes has shorter wait times. If you've been waiting more than 2 weeks past your expected payment date, definitely escalate it. Don't give up! 💪
Thank you so much for the specific number! I had no idea there was a separate SDI line. Going to try calling that tomorrow morning. Did you have to provide any additional documentation when you escalated your case?
@Harper Thompson That SDI-specific number is a game changer! I wish I had known about this earlier. For anyone else reading - definitely try that 2511 line first before getting stuck in the general EDD phone maze. Has anyone else had success with this number recently?
I'm dealing with the exact same issue right now! Been waiting almost 6 weeks for my first SDI payment and getting nowhere with the regular customer service line. @Harper Thompson thank you for sharing that SDI-specific number - I'm definitely going to try 1-800-480-3287 tomorrow morning. One thing I learned from my experience so far is to document everything - every call, every rep you speak with, reference numbers, etc. It's helped me keep track of the conflicting information I've been getting. Also, if anyone is considering that claimyr service @Emma Olsen mentioned, I'd love to hear more success stories before spending the $20. Hang in there @Savannah - we'll figure this out! 🤞
Fatima Al-Farsi
I'm currently going through this exact situation too! My SDI payment showed as sent on 12/22 and I'm still waiting for it to hit my account. Reading through everyone's experiences here has been incredibly reassuring - I had no idea that a 3-5 business day delay was so normal, especially for first payments. The holiday timing definitely makes it more stressful since banks are processing slower. I've been obsessively checking my bank app multiple times a day which just makes the anxiety worse! It's really comforting to see how many people have shared similar experiences and that everyone eventually received their payments. The tip about setting up bank text alerts is great - definitely doing that now so I don't have to keep manually checking. Thanks to everyone for sharing their timelines and advice. It helps so much to know this is just part of the normal process and not something to panic about. Hopefully all of us who are still waiting will see our payments soon!
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Emily Nguyen-Smith
•I'm in the exact same boat as you! My payment was sent on 12/20 and I'm still anxiously waiting too. This thread has been such a lifesaver - I was starting to think something was seriously wrong with my payment. The obsessive bank app checking is so real! I think I've refreshed it about 100 times today alone. It's really helpful to see that so many people go through this same nerve-wracking waiting period. The holiday delays definitely make it worse because you can't even call to check without getting stuck in phone hell. At least now I know this 3-5 day window (or longer with holidays) is completely normal. Fingers crossed we both see our payments hit soon - the financial stress on top of dealing with disability is really tough. Thanks for sharing your experience, it helps knowing we're all going through this together!
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Margot Quinn
I'm dealing with the exact same situation right now! My payment showed as "sent" on 12/21 and still nothing in my bank account as of today. This entire thread has been such a huge relief to read - I had no idea that 3-5 business days was completely normal, especially during the holidays. I've been frantically checking my bank account multiple times per day thinking something went wrong with my direct deposit info. The financial stress of being out of work due to disability and then having to wait even longer for the payment to actually arrive is really overwhelming. It's so reassuring to see that literally everyone here has gone through this same anxiety-inducing waiting period and that the payments do eventually come through. The tip about setting up bank alerts is brilliant - definitely doing that right now so I can stop obsessively refreshing my banking app! Thanks to everyone for sharing their experiences and timelines. It really helps to know this is just the standard process and not something to panic about.
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