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I feel your pain! Made the same mistake a few months back and it was such a nightmare. Here's what worked for me: when you finally get through to someone, have all your paperwork ready - pay stubs, work schedule, anything that shows your actual hours. Also, be super polite even though you're frustrated (I know it's hard). The rep I spoke with was actually really helpful once I explained the situation clearly. It took about 2 weeks to get sorted, but I did get my back pay. Don't give up - you'll get through this! 🤞
I went through this exact same issue earlier this year! The form submission glitch affected a lot of people. Here's what finally worked for me: I sent a secure message through my online account explaining the technical issue and included screenshots of any error messages. It took about 2 weeks, but they were able to manually process my case and backdate all the missed payments. Don't lose hope - you'll get your money! Make sure to keep trying multiple approaches at once.
did u try checking ur mail? sometimes they send letters instead of online messages. my friend had same name issue and they just mailed everything
Hey there! I went through almost the exact same situation last year when my son was born. The confusion between SDI and PFL is SO common - even the EDD reps get it mixed up sometimes. Here's what worked for me: 1. You definitely need the DE 2501FP form for bonding leave, not the regular SDI form 2. The good news is you can still get retroactive payments once it's approved 3. For the name mismatch issue, when you call, ask them to update your profile with the EXACT spelling from your ID while you're on the phone One tip that saved me: when calling EDD, try calling the PFL-specific number (1-877-238-4373) instead of the general SDI line. I found they were more knowledgeable about bonding claims and could help me file directly over the phone. Also, if you do use a service like Claimyr to get through faster, make sure to specifically ask for PFL bonding assistance so they don't transfer you to the wrong department. You haven't lost any benefits - you have up to a year from birth to file, and once approved you'll get paid for all eligible time. Hang in there, new parent life is stressful enough without dealing with EDD bureaucracy!
Just checking back - were you able to resolve the error? Sometimes if you log in during their maintenance hours (usually late night), the system shows errors that aren't actually there. If you're still having problems, definitely call. And when you do transition from SDI to PFL, make sure to file your PFL claim before your SDI claim ends to avoid any gap in benefits.
That's wonderful news that your claim is now processed! I'm so glad the error resolved itself. As a new mom myself, I totally understand how stressful it is when you're counting on that income. For future reference, the EDD website does have scheduled maintenance windows (usually between 10 PM and 6 AM) when the system can be unreliable, so if you ever see weird errors again, try logging in during regular business hours first. Congratulations on your baby and I hope your recovery is going well! 💙
Oliver Weber
This is extremely helpful! I didn't know about the temporary hold option - that would be perfect since I just need them to pause until they process my paperwork. I'll definitely use your checklist when I call them tomorrow. Thank you!
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Nia Johnson
I'm going through something similar right now! Filed my hardship paperwork about 6 weeks ago and just got word last week that it was approved for the 50% recovery rate. The waiting is absolutely torture, especially when you're dealing with medical stuff and need those benefits. One thing that helped me was keeping a detailed log of every call I made - date, time, rep name if they gave it, and what they told me. When I finally got through to someone who could actually help, having all those details made it easier to explain the situation. Also, if you haven't already, try calling right when they open at 8 AM - I had much better luck getting through then versus calling later in the day. Hang in there! The system is definitely broken but most people do eventually get their paperwork processed. Just keep advocating for yourself and don't give up!
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