I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/1X-mEsLtbmQ

I'm dealing with a similar situation right now - it's been 3 weeks since my doctor submitted additional paperwork and radio silence from EDD. One thing that helped me was calling the technical support line instead of the regular claims line (1-800-563-2441). They can sometimes see different information in the system or at least confirm whether your doctor's submission was properly processed. Also, if you have any local disability advocacy groups in your area, they often have contacts or know the best strategies for your specific region. Don't give up - I know it's exhausting but your persistence will pay off eventually! 💪

UPDATE: I got through to EDD this morning using that Claimyr service someone suggested (took 20 minutes instead of days of trying). The rep confirmed I should withdraw the SDI claim and file for PFL instead. She also mentioned that school employees with "reasonable assurance" of returning DO face additional scrutiny but PFL can still be approved with strong medical documentation. My wife's starting the PFL application today and we've scheduled an appointment with a benefits counselor at the regional center next week to discuss additional options. Thank you all for the help and guidance! Will update when we hear about the PFL claim.

So glad you were able to get through to EDD and get on the right track! Just wanted to add - when you're working with your son's psychiatrist on the medical certification, ask them to specifically mention things like safety risks, need for constant redirection, inability to be left alone, etc. EDD looks for concrete examples of why supervision is medically necessary, not just the diagnosis itself. Also, if your son has an IEP or 504 plan at school that documents his needs, include copies of those too - it helps show the consistency of his condition across different settings. Rooting for you both!

Ugh, the EDD strikes again! 🙄 I swear they do this on purpose to save money. Hang in there, OP. You're not alone in this mess.

I went through something similar a few months ago! My payments just stopped out of nowhere too. Turns out there was a "routine review" they triggered on my account that I never got notified about. I'd suggest logging into your EDD account and looking under the "Inbox" or "Notifications" section - sometimes important messages get buried there. Also check if your certification status changed to "pending" instead of "paid." If you can't find anything obvious, definitely try the online contact form first before calling. It took them about 2 weeks to respond to mine, but at least you'll have a paper trail. Hope this helps! 🤞

Has anyone else noticed that the website is down like every other day? How are we supposed to certify if we can't even access the system? 🤦‍♂️

Pro tip: if you're having trouble certifying online, try using a different browser or clearing your cache. Sometimes that fixes weird glitches in the system.

Ive been dealing with EDD for months now. heres a pro tip: document EVERYTHING. Every call, every letter, every email. You never know when youll need that info.

I went through the exact same thing last month! Got transferred between SDI and PFL like 5 times before someone finally helped me. Here's what worked: when you call the PFL line, immediately press 0 to try to get to a human instead of going through the automated menu. If that doesn't work, try calling the main EDD number (1-800-300-5616) and specifically ask them to transfer you to PFL corrections department. Also, if you have any paperwork from your original PFL filing, have that ready - they'll need your case number and SSN to pull up your file. Don't give up, it's frustrating but you'll get through eventually!