CA EDD PFL: Got call from wrong dept (SDI), need to update info. Help!
I filed for California EDD Paid Family Leave but got a call from the SDI department instead. Now I need to update my PFL info but can't get through to the right department. Has anyone else had this issue? Any tips on how to reach the correct PFL line?
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Tom Maxon
I found a way to solve EDD PFL department contact issues, watch this: https://www.youtube.com/watch?v=C9Rl-Us6Rqc
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Ethan Clark
Ugh, classic EDD mixup. I swear they do this on purpose to confuse us. Have you tried calling the PFL line directly? Sometimes you gotta be persistent and keep calling.
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Aisha Mahmood
•Yeah, I've been trying for days. It's either busy or I'm on hold forever. So frustrating!
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AstroAce
•Same boat here. I've been trying to reach them for weeks. Its like they dont want us to get our benefits 🙄
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Ethan Clark
•Keep at it! Maybe try calling right when they open? Thats how I finally got through last time.
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Yuki Kobayashi
I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/1X-mEsLtbmQ
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Carmen Vega
•Sounds too good to be true. Does it really work? $20 seems steep just to make a phone call.
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Yuki Kobayashi
•I was skeptical too, but it actually worked for me. Saved me hours of frustration. Worth it IMO.
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Andre Rousseau
•Interesting. How long did it take for them to get through?
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Yuki Kobayashi
•It took about 2 hours, but I didn't have to sit there listening to hold music. They just called me when an agent was on the line.
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Zoe Stavros
Here's what you need to do to update your PFL info: 1. Call the PFL customer service number: 1-877-238-4373 2. Best times to call are early morning or late afternoon 3. Have your claim number ready 4. Be prepared to explain the mixup with SDI 5. Ask for a supervisor if the rep can't help If all else fails, you can try submitting a written request for update. Send it via certified mail to: Paid Family Leave P.O. Box 989315 West Sacramento, CA 95798-9315 Good luck!
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Aisha Mahmood
•Thank you so much for this detailed info! I'll give it a try tomorrow morning.
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Jamal Harris
•This is gold 💯 Saving this for future reference!
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GalaxyGlider
lol welcome to the wonderful world of EDD. where nothing makes sense and the rules are made up 🤡
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Mei Wong
Have you tried reaching out to your local assembly member's office? They can sometimes help cut through the red tape.
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Aisha Mahmood
•I hadn't thought of that. How do I find my assembly member?
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Mei Wong
•Just google 'Find my California assembly member' and enter your address. They usually have a 'Contact Us' form for constituent services.
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Liam Sullivan
Ive been dealing with EDD for months now. heres a pro tip: document EVERYTHING. Every call, every letter, every email. You never know when youll need that info.
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Amara Okafor
•This 👆 Cannot stress this enough. EDD lost my paperwork twice and I had to resubmit everything.
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Jamal Anderson
I went through the exact same thing last month! Got transferred between SDI and PFL like 5 times before someone finally helped me. Here's what worked: when you call the PFL line, immediately press 0 to try to get to a human instead of going through the automated menu. If that doesn't work, try calling the main EDD number (1-800-300-5616) and specifically ask them to transfer you to PFL corrections department. Also, if you have any paperwork from your original PFL filing, have that ready - they'll need your case number and SSN to pull up your file. Don't give up, it's frustrating but you'll get through eventually!
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