< Back to California Disability

CA EDD PFL: Got call from wrong dept (SDI), need to update info. Help!

I filed for California EDD Paid Family Leave but got a call from the SDI department instead. Now I need to update my PFL info but can't get through to the right department. Has anyone else had this issue? Any tips on how to reach the correct PFL line?

Tom Maxon

I found a way to solve EDD PFL department contact issues, watch this: https://www.youtube.com/watch?v=C9Rl-Us6Rqc

0 coins

-

Ethan Clark

Ugh, classic EDD mixup. I swear they do this on purpose to confuse us. Have you tried calling the PFL line directly? Sometimes you gotta be persistent and keep calling.

0 coins

-

Aisha Mahmood

Yeah, I've been trying for days. It's either busy or I'm on hold forever. So frustrating!

0 coins

-

3M

AstroAce

Same boat here. I've been trying to reach them for weeks. Its like they dont want us to get our benefits 🙄

0 coins

-

3M

Ethan Clark

Keep at it! Maybe try calling right when they open? Thats how I finally got through last time.

0 coins

-

3M

Yuki Kobayashi

I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/1X-mEsLtbmQ

0 coins

-

Carmen Vega

Sounds too good to be true. Does it really work? $20 seems steep just to make a phone call.

0 coins

-

3M

Yuki Kobayashi

I was skeptical too, but it actually worked for me. Saved me hours of frustration. Worth it IMO.

0 coins

-

3M

Andre Rousseau

Interesting. How long did it take for them to get through?

0 coins

-

3M

Yuki Kobayashi

It took about 2 hours, but I didn't have to sit there listening to hold music. They just called me when an agent was on the line.

0 coins

-

3M

Zoe Stavros

Here's what you need to do to update your PFL info: 1. Call the PFL customer service number: 1-877-238-4373 2. Best times to call are early morning or late afternoon 3. Have your claim number ready 4. Be prepared to explain the mixup with SDI 5. Ask for a supervisor if the rep can't help If all else fails, you can try submitting a written request for update. Send it via certified mail to: Paid Family Leave P.O. Box 989315 West Sacramento, CA 95798-9315 Good luck!

0 coins

-

Aisha Mahmood

Thank you so much for this detailed info! I'll give it a try tomorrow morning.

0 coins

-

3M

Jamal Harris

This is gold 💯 Saving this for future reference!

0 coins

-

3M

GalaxyGlider

lol welcome to the wonderful world of EDD. where nothing makes sense and the rules are made up 🤡

0 coins

-

Mei Wong

Have you tried reaching out to your local assembly member's office? They can sometimes help cut through the red tape.

0 coins

-

Aisha Mahmood

I hadn't thought of that. How do I find my assembly member?

0 coins

-

3M

Mei Wong

Just google 'Find my California assembly member' and enter your address. They usually have a 'Contact Us' form for constituent services.

0 coins

-

3M

Liam Sullivan

Ive been dealing with EDD for months now. heres a pro tip: document EVERYTHING. Every call, every letter, every email. You never know when youll need that info.

0 coins

-

Amara Okafor

This 👆 Cannot stress this enough. EDD lost my paperwork twice and I had to resubmit everything.

0 coins

-

3M