


Ask the community...
I went through something very similar last month! EDD flagged my doctor as "unlicensed" when she's been my treating physician for 3 years. Turns out they had her old license number from before she renewed. What saved me was getting a letter directly from the California Medical Board confirming her current license status - not just from her office, but from the actual licensing board. You can request this online for like $25. Also, when you appeal, make sure to reference the specific DE 2500A form they use for medical certification. Having the exact form number and citing their own policies seemed to help move things along faster. Don't let them wear you down - you've got legitimate benefits coming to you!
This is super helpful! I didn't know you could get verification directly from the Medical Board - that sounds way more official than just getting something from the doctor's office. $25 is totally worth it if it speeds up the process. Do you remember how long it took to get the letter from them? And thanks for the tip about referencing the DE 2500A form - I'm definitely going to mention that in my appeal. It's crazy how knowing their own form numbers can make such a difference!
This exact same thing happened to me about 6 months ago! EDD sent me a notice saying my doctor wasn't licensed and that I owed back $3,000 in "overpayments." I was absolutely panicking because my doctor has been practicing for over 20 years and obviously has a valid license. What ended up happening was that EDD's system had somehow pulled an old, expired license number instead of his current one. It took me about 6 weeks to get it sorted out, but here's what worked for me: 1. I got a certified letter from my doctor's office with his current license info 2. I also got the official verification from the Medical Board like someone else mentioned (totally worth the fee) 3. I filed the appeal within the 30-day window - super important! 4. I kept calling EDD every few days to check status The most frustrating part was that even after I submitted all the proof, it took them forever to actually process it and restart my payments. But they did eventually fix it AND they paid me all the back benefits I was owed during the time it was suspended. Don't let them intimidate you with the "overpayment" stuff - if your doctor is legitimately licensed (which it sounds like they are), you're entitled to those benefits. Just stay persistent and document everything!
This is so reassuring to hear! The "overpayment" notice is what really freaked me out - I was worried they'd make me pay back thousands even though this is clearly their mistake. It's good to know that you got all your back benefits once it was sorted out. Six weeks is still way too long for what should be a simple database correction, but at least there's light at the end of the tunnel. I'm definitely going to follow your steps and get that Medical Board verification. Thanks for sharing your experience - it really helps to know I'm not alone in dealing with this bureaucratic nightmare!
This exact same thing happened to me about 6 months ago when I was on disability for my shoulder surgery! The timing was absolutely infuriating - I got the identity verification letter on a Thursday asking for documents by the following Tuesday, but then Saturday morning I woke up to see my claim was disqualified. Like, seriously?? How am I supposed to respond to your request when you deny me before I even have a weekend to gather the paperwork? What worked for me was doing exactly what others have suggested - I immediately uploaded everything to the online portal AND sent certified copies by mail, then filed the appeal the same day. The whole thing took about 4 weeks to fully resolve, but once I got connected with a knowledgeable EDD rep, they confirmed it was 100% a system error and reversed everything. The most frustrating part is knowing this happens to SO many people and they just... haven't fixed it? It's like they're intentionally making it harder for people who are already dealing with injuries and medical issues. But don't give up - you WILL get through this and get your benefits. Just keep all your documentation organized and stay persistent with the calls. This community has been a lifesaver for navigating EDD's broken system!
Wow, reading all these experiences really drives home how systemic this problem is with EDD! It's both reassuring and infuriating to see so many people dealing with the exact same automated system failure. The fact that you got your verification request on Thursday with a Tuesday deadline, only to be disqualified on Saturday, perfectly illustrates how broken their timing is. Thank you for sharing that it took about 4 weeks to resolve - that helps me set realistic expectations while I'm going through this mess. It's honestly criminal that they haven't fixed this known issue when it's clearly causing so much stress for people who are already vulnerable due to medical conditions. But I'm grateful for communities like this where we can support each other through EDD's dysfunction!
I'm so sorry you're dealing with this nightmare - it's absolutely infuriating that EDD's broken system is causing you stress while you're already trying to recover from a back injury. Reading through all these similar experiences just confirms what a widespread problem this is with their automated systems. Based on what everyone has shared, it sounds like you're on the right track by uploading your identity documents immediately and filing the appeal. I'd also recommend calling them daily if possible - I know it's exhausting, but sometimes persistence is the only thing that works with EDD. One thing I haven't seen mentioned yet is that you might want to reach out to your state assembly member's office for help. Many of them have caseworkers who specialize in EDD issues and can sometimes cut through the red tape faster than going through normal channels. It's worth a shot if the regular appeals process drags on too long. Keep documenting everything and don't let their broken system discourage you from fighting for the benefits you're entitled to. From what I'm seeing here, these identity verification glitches almost always get resolved eventually - it's just a matter of pushing through their dysfunction. Hang in there!
Quick question - what kind of injury do you have? Some specific injuries might qualify you for other types of assistance.
I'm really sorry you're going through this! Being injured with such little work history is a tough spot. Since you likely won't qualify for SDI with only a month of employment, definitely look into those local assistance programs Lucas mentioned. Also, don't forget about food banks and utility assistance programs - they can help stretch whatever income you might have. Have you checked if your county has a 211 helpline? They usually have info on all the local resources available. Wishing you a speedy recovery! 🙏
Thank you so much for the kind words and suggestions! I hadn't heard of the 211 helpline before - that's really helpful. I'll definitely look into that and the food bank options too. It's scary being in this situation but this community has been amazing with all the advice. Really appreciate everyone taking the time to help out! 💙
I've been dealing with EDD for years and unfortunately this happens more often than it should. A few things to try while you're waiting to get through on the phone: 1. Clear your browser cache and cookies, then try logging in again 2. Try accessing your account from a different device or browser 3. Check if you can still see your claim on the desktop website vs just the mobile app 4. Look for any notices in your EDD inbox online The fact that your doctor sent the note on 8/23 is good - that's within the typical timeframe they require. Don't panic yet, but definitely keep trying to reach them. If the claim truly disappeared from their system (not just a display glitch), they'll need to investigate and potentially have you refile. Document everything and stay persistent!
This is really helpful advice! I'm new here but going through something similar. The part about checking different devices/browsers is smart - I didn't think of that. Quick question though - when you say "EDD inbox online," is that separate from the main account dashboard? I'm still figuring out how to navigate their website properly.
Zoe Papadopoulos
whatever u do, DON'T ignore this!! my friend did and ended up owing thousands 😱 deal with it now before it snowballs
0 coins
Natalie Khan
•Yikes, that's exactly what I'm afraid of. Definitely gonna tackle this head-on. Thanks for the warning!
0 coins
Javier Cruz
I went through something similar about 6 months ago! Turned out their system had a bug that was automatically adding years to recovery dates. The rep I spoke with said it was happening to a bunch of people. The good news is they were able to fix it retroactively once I explained the situation. Just make sure to ask them to put a note in your file about the system error so it doesn't happen again. Also, if you have any medical documentation showing your actual recovery timeline, have that ready when you call - it helped speed up my case resolution.
0 coins