


Ask the community...
I went through the exact same thing a few months ago with the DE 2517-17 notice! The key thing is to be super precise with your dates. When you call, have your employment records handy - pay stubs, termination letter, anything that shows your exact last day of work. The disability claim start date has to be the day AFTER your last day worked, not the same day. I made that mistake initially and had to go through this whole correction process. Once I got it sorted out, my payments resumed normally. Just don't wait too long to call - they're pretty strict about the response timeframe on these notices.
Thank you so much for sharing your experience! This is really helpful. Just to clarify - when you say the disability claim start date has to be the day AFTER your last day worked, does that mean if I worked on a Friday, my claim should start on Saturday? Also, how long did it take for your payments to resume once you got everything corrected?
I'm dealing with a similar situation right now! Got the same DE 2517-17 notice last week and I've been stressed about it. Reading through all these comments is really helpful - especially the advice about having employment records ready when you call. One thing I'm wondering about is whether they send any confirmation after you make the adjustment over the phone, or if you have to follow up to make sure it went through? Also, has anyone had issues with their employer providing the wrong last day of work info? My HR department seems confused about whether my last day was when I physically worked or when my employment officially ended (there was a weekend in between).
I'm dealing with the exact same identity verification nightmare right now! 😤 Been stuck for about a month and it's driving me crazy. After reading through all these helpful responses, I'm going to try calling that technical support line (1-833-978-2511) that @NeonNebula mentioned - had no idea that existed! Also definitely going to ask for those specific rejection codes that @JaylinCharles talked about, and try converting my photos to PDFs before resubmitting. The tip about asking for a Tier 2 specialist sounds really promising too. It's so frustrating that we have to become experts in their broken system just to get our own benefits, but at least this thread gives me some concrete steps to try. Thanks everyone for sharing your experiences - it really helps to know there's hope and that people are actually getting through this eventually! Will report back if any of these strategies work for me 🤞
Same boat here! 😩 I'm about 2.5 weeks into this mess and honestly feeling pretty defeated. But reading everyone's tips gives me renewed hope! I'm especially interested in trying that PDF conversion trick since I've only been uploading photos. Also going to ask about address mismatches - I moved last year and wonder if that's causing issues. The fact that there's a whole technical support line specifically for this stuff is mind-blowing - why don't they advertise that better?! Really appreciate everyone sharing their war stories and actual solutions. This community is honestly more helpful than EDD customer service has been! 🙏 Will definitely update if I make any progress with these strategies.
Wow, this thread is incredibly helpful! I'm dealing with the exact same identity verification issues and feeling so overwhelmed. Reading everyone's experiences and solutions gives me hope that this can actually be resolved. I'm definitely going to try calling that technical support line at 1-833-978-2511 instead of the regular claims line - had no idea that existed! Also planning to ask for specific rejection codes, convert my photos to PDFs before resubmitting, and request a Tier 2 specialist if needed. The tip about doing a real-time document review over the phone sounds like a game changer too. It's ridiculous that we have to become experts in their broken system just to access our own benefits, but at least now I have a solid action plan. Thank you all for taking the time to share your experiences and actually helpful advice! 🙏
I'm in the exact same situation and this thread has been a lifesaver! 🙌 I've been spinning my wheels for weeks trying to figure out what's wrong with my identity verification. The technical support line number is gold - I can't believe they don't make that more obvious! I'm also going to try that PDF conversion tip since I've only been uploading phone photos. One question for everyone - when you call and ask for those specific rejection codes, do you need to ask for a supervisor or can regular agents access that information? Also wondering about timing - is there a best time of day to call to avoid the longest wait times? Thanks again everyone for sharing your actual experiences instead of just generic "call EDD" advice! This gives me real hope that I can get this resolved 💪
I've been through a very similar EDD overpayment hearing for COVID-era benefits and want to echo what everyone else has said - your brother absolutely has grounds to challenge this based on the notice timing alone. One thing I haven't seen mentioned yet is that he should also prepare a brief statement about his financial situation during 2020 and why he needed the UI benefits. Judges often consider the human impact, especially for COVID cases. Also, if his employer has any records of the closure (like company-wide emails announcing the shutdown due to health orders), those are incredibly powerful pieces of evidence since they prove the decision to stop working wasn't his. The fact that his San Jose office was completely shut down by government mandate puts him in a strong position. I'd also suggest he mention early in the hearing that he's willing to work with EDD on any legitimate overpayment issues but wants to ensure due process is followed. This shows good faith while still asserting his rights. The judges I've encountered really appreciate when people approach these hearings with that kind of cooperative but firm attitude. Hang in there - with all the documentation and preparation advice from this thread, he's going to be well-prepared for Wednesday!
Wow, what a situation! I'm really glad your brother has you advocating for him. I've been reading through all this advice and it's incredible how helpful this community is. One small thing I wanted to add - when your brother calls EDD tomorrow morning about the notice timing, make sure he gets the name and employee ID of whoever he speaks with, plus asks them to document the conversation in his case file. Sometimes having that paper trail of who acknowledged the procedural issue can be helpful if it comes up again later. Also, I know everyone's mentioned staying calm during the hearing, but I wanted to emphasize that if he feels overwhelmed at any point, it's totally okay to ask the judge for a moment to collect his thoughts or refer to his notes. The judges expect people to be nervous and are usually patient about that. Your brother is lucky to have someone like you helping him through this mess. The fact that you're both being so thorough with preparation really shows good faith, and that matters a lot in these hearings. Best of luck on Wednesday - you've got this!
This is such thoughtful advice! I hadn't considered getting the EDD employee's name and ID when we call tomorrow - that's a really smart way to create a paper trail. And thank you for mentioning that it's okay to pause during the hearing if needed. My brother definitely gets flustered under pressure, so knowing that judges are patient with nervousness will help him feel more confident. I'm honestly amazed by how supportive and knowledgeable everyone in this community has been. We went from complete panic this morning to having a solid game plan thanks to all of you. I'll make sure he has all these tips written down for Wednesday. Really appreciate the encouragement - it means a lot to know we're not going through this alone!
This whole thread is exactly why I love this community! Connor, I went through almost the identical situation last fall with a herniated disc from a workplace accident. The confusion around EDD forms is maddening - they really need to train their staff better on using consistent terminology. From everything I learned (the hard way), it definitely sounds like you need the DE 2501HC for benefit continuation since your doctor thinks you'll need more recovery time. When I had to extend my benefits, the key was getting my doctor to provide a really detailed assessment. Don't just ask for "more time" - get specific functional limitations documented like "unable to lift over 10 lbs," "cannot stand for more than 15 minutes," "requires frequent position changes," etc. Also, if you do end up needing to visit the EDD office in person like Amina suggested, call ahead to make sure they're doing walk-ins that day. Some locations require appointments now. The office staff are usually way more helpful than the phone representatives - they actually seem to know which forms do what! One last tip: when you submit the DE 2501HC, make copies of EVERYTHING and send it certified mail. EDD has a terrible habit of "losing" paperwork, and having that tracking number has saved me more than once. Hope your back heals up soon and the paperwork nightmare gets resolved quickly!
Carmen, thank you so much for all these detailed tips! The advice about getting specific functional limitations documented is gold - I wouldn't have thought to be that detailed but it makes total sense that EDD would want concrete restrictions rather than vague statements. And wow, I had no idea about sending everything certified mail, but given all the horror stories I've heard about EDD losing paperwork, that's definitely something I'll do. I'm actually feeling a lot more confident about this whole process now thanks to everyone's help in this thread. It's amazing how much clearer everything becomes when you get advice from people who've actually been through it rather than trying to decipher EDD's confusing website and unhelpful phone reps!
As someone who just went through this exact situation with my own back injury claim, I can confirm what others have said - there's no actual "hardship form" for extra money beyond your weekly benefit amount. Your case manager was likely referring to the DE 2501HC (benefit continuation form) since you mentioned needing additional recovery time. I made the mistake of not being prepared when I first talked to my doctor about extending benefits. Based on everyone's great advice here, make sure to ask your doctor for very specific functional limitations like "cannot lift more than X pounds" or "unable to sit for more than X minutes." The vague "needs more time" notes I initially got were rejected by EDD. Also, if you're still having trouble reaching EDD by phone, I had good luck using their online portal to submit questions. Sometimes you get clearer responses in writing than over the phone where everything gets lost in translation. Hope your recovery goes smoothly and you get the extension approved without too much hassle! This thread has been super helpful for understanding all the different form options.
Thanks Carmen! Your point about using the online portal is really smart - I hadn't even thought about that option since I've been so focused on trying to call. Sometimes written communication really is clearer than phone calls, especially when you're dealing with complex form requirements. I'm definitely going to try submitting questions through their portal while I'm waiting for my doctor appointment. It's so helpful to hear from someone who just went through this same process recently. Did you find the online responses were pretty accurate, or did you still have to follow up with phone calls to clarify things?
StarGazer101
guys i just got off the phone with edd after using that claimyr thing. they fixed my pending issue in like 10 minutes! cant believe i waited so long to try it
0 coins
Paolo Romano
•Nice try, Claimyr marketing team 🙄
0 coins
StarGazer101
•Lol I wish I worked for them, then I wouldn't need EDD 😂 Just sharing what worked for me, take it or leave it 🤷♂️
0 coins
EM Elizondo
I've been stuck in this limbo since I filed AUGUST 23. It's impossible to get a hold of anyone, even though I've try several times a day, every day. In the meantime my credit has been trashed because I can't pay CC bills and I've had to borrow money to feed my kids. Now my FMLA is up and I have to consider going back to work even though my husband needs care, because I never heard a thing, and I need to survive. This broken process is shameful, and dangerous
0 coins
Aisha Rahman
•I'm so sorry you're going through this. August?! That's absolutely unacceptable. Have you tried reaching out to your state assemblyperson's office? They sometimes have constituent services that can help escalate EDD issues. Also, there might be local food banks or emergency assistance programs that could help while you're waiting. You shouldn't have to choose between caring for your husband and feeding your family. This system is completely broken and I'm really sorry it's putting you in such an impossible position. 💙
0 coins