Weekly claim filing mistake - hung up mid-call with ESD and now can't refile

There's a good chance this will delay his payment. When the system recognizes a partial claim, it often flags it for review, especially when there's a discrepancy about employment. He needs to speak with an agent to explain what happened. Unfortunately, as you've discovered, getting through to ESD is extremely difficult right now - the phone lines are constantly jammed with high call volumes. The online system would be the easiest solution, so it might be worth troubleshooting why he can't access it. What error is he getting when he tries to log in?

I had almost the exact same thing happen!! Except I accidentally said I was on vacation (I wasn't). I tried for TWO WEEKS to get through the phones with no luck. I was about to give up when I found out about Claimyr - it's a service that helps you get through to an actual ESD agent. I was skeptical but desperate so I tried it. Got through to ESD in about 30 minutes! The agent was able to correct my claim right away. Their website is claimyr.com and they have a video that shows how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3. Seriously saved me from losing my benefits.

Your fiancé needs to get this fixed quickly. When someone partially completes a weekly claim and then hangs up, the system often marks it as "incomplete with issues" which sends it to adjudication automatically. This can cause significant delays (sometimes 4-8 weeks). Here's what he should do: 1. Keep calling ESD first thing in the morning (7:00 AM) when the lines open 2. If he can't get his online access working, he should request a new SAW account linking by submitting a secure message through the main ESD website (doesn't require full account access) 3. Document everything - when he called, what happened, the exact error on the partial claim 4. Make sure he continues to file weekly claims even while this is getting resolved The key is to speak to a claims specialist who can see the incomplete claim in the system and correct it before it gets too deep into processing.

OMG the ESD phone system is THE WORST!!! I literally called 47 times in one day last month. FORTY SEVEN!!! And never got through to a human. Their system is completely broken. I feel your pain.

This happened to my roommate in January. He made a mistake during the phone claim and hung up. The system registered it as an incomplete claim with conflicting information about employment. His payment got held up for 3 weeks while they sorted it out. The good news: ESD eventually processed it correctly and he got backpay for the missed weeks. The bad news: It took multiple calls to fix and the system won't let your fiancé file a new weekly claim because it thinks he already filed one (even though it was incomplete). The best approach is to reach an actual person at ESD. Keep trying to call every morning right when they open. Also, for the website issues - have you tried creating a completely new SAW account? Sometimes that works better than trying to fix the existing one.

this is why i always do my claims online never by phone. the phone system is garbage and makes these kinds of mistakes way too easy. not helpful for ur current situation i know but for future reference. also try calling right at 7am thats when u have best chance of getting thru

Just checking back - were you able to get this resolved? For the benefit of others who might encounter a similar issue, it would be helpful to know what eventually worked. The phone-based weekly claim system does have these quirks that can cause problems, especially when a call is interrupted.