ESD won't let us update employer address during claim filing - stuck in application limbo

same thing happened to us back in November!! the system is SO broken. my bf had to call like 50+ times over 3 days before he finally got thru. just keep calling is all i can say... try early morning like right when they open. good luck!!

This is unfortunately a common issue with the ESD system. The employer address data comes from the state's business registration database, which often has outdated information. Here's what your husband should do: 1. Keep the claim open but incomplete for now (don't cancel it) 2. Document the correct employer information with any verification you have (paystubs, W-2, etc) 3. Try calling at exactly 8:00 AM when they open - the queue fills up within minutes 4. If you can't get through by phone, you can also try submitting a message through your husband's eServices account under the "Contact Us" option 5. As a last resort, some people have had success by going to their local WorkSource office in person and asking for help The most important thing is to keep detailed notes of all attempts to contact ESD, as this will help if there's a delay in benefits due to this system error.

I had the SAME EXACT PROBLEM last month and it was driving me CRAZY!!! The system kept rejecting my employer's address and then would freeze up. I tried for TWO WEEKS to get through to ESD on the phone with no luck - just the stupid "call back later" message over and over. Eventually I discovered a service called Claimyr that got me through to an ESD agent in about 30 minutes. It basically keeps dialing for you until it gets through then calls you when an agent is on the line. Saved me so much frustration! You can see how it works at https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 and their website is claimyr.com. Once I finally talked to someone, they fixed the address issue in like 2 minutes and I could finish my claim. Hope this helps!

Try this: Instead of trying to update the address during the initial filing, complete the claim with the incorrect address, then immediately file an address correction through your eServices account. You can upload documentation showing the correct address (W-2, paystubs, etc.). I'm an employment counselor and I've had several clients successfully use this workaround. The key is to get the claim submitted first, then fix the address afterward. This way you at least get in the system and start the process. Your husband should document the issue in the comments section of the claim if possible. One important note - make sure your husband continues to file weekly claims even while waiting for this issue to be resolved! This is critical so he doesn't lose any weeks of benefits once the claim is processed.

have u tried doing it at night? sometimes the system works better when less ppl r using it. i had to file mine at like 11pm cuz daytime it kept crashing

ESD is an absolute nightmare to deal with. When I lost my job during the holidays, I went through something similar. The address issue was just one of MANY problems I had with their broken system. I finally got so fed up I contacted my state representative's office and explained the situation. Their constituent services person was able to escalate my case and got ESD to call me directly within 48 hours. Might be worth a try if you keep hitting walls with the regular channels.

i just remembered somthing!!! if the address is actually right but just formatted different that might be why its rejecting it. like if employer has "street" but ur typing "st" or if there missing an apartment # or something. my bf had that exact problem and thats why the stupid system kept rejecting it. maybe try typing the address EXACTLY how it wud appear on official mail?

why cant u just use the address they have? does it really matter if its wrong? as long as ur husband gets his money...

UPDATE: We finally got this resolved! After trying everything suggested here, what actually worked was a combination of approaches. We tried calling right at 8:00 AM as suggested and still couldn't get through. Then we went to the WorkSource office, and while they couldn't directly fix the ESD system issue, the staff there gave us a direct email for an ESD technical support person. We sent a detailed explanation with screenshots of the error message, and they responded within a few hours! They manually updated the employer address on their end, and my husband was able to complete his claim last night. Thanks everyone for your help and suggestions!

Wow, what a journey! Thanks for sharing the update - this is exactly the kind of info that helps other people dealing with the same nightmare. I'm definitely bookmarking this thread in case I ever need to deal with ESD issues. It's crazy that it takes going to a physical office to get an email address that actually works, but at least there IS a solution buried somewhere in the bureaucracy. Congrats on getting it sorted out and hope the payments come through quickly!

This is such valuable information - thank you for sharing your solution! I'm dealing with a similar technical glitch right now (different issue but same frustrating runaround with ESD). The WorkSource office approach is brilliant - I never would have thought they could provide direct email contacts for ESD technical support. That's definitely going to be my next step. It's ridiculous that we have to become detective investigators just to file for unemployment benefits, but I'm so grateful when people like you share what actually works. Saving this thread for future reference!

This thread is incredibly helpful - thank you all for sharing your experiences and solutions! I'm bookmarking this for future reference since it seems like ESD system issues are unfortunately pretty common. Emma, I'm so glad you got everything sorted out and took the time to update us with what actually worked. The WorkSource office approach is genius - I never would have thought they'd have direct contacts for ESD technical support. It's frustrating that we have to become system experts just to file for basic benefits, but at least we're all helping each other navigate these bureaucratic nightmares. Hope your husband's payments come through smoothly!

This whole thread is incredibly valuable - thank you everyone for sharing your experiences! I'm currently dealing with ESD myself (different issue but similar runaround) and Emma's success story gives me so much hope. The WorkSource office solution is brilliant - I had no idea they could provide direct email contacts for ESD technical support. That's definitely my next move if the regular channels keep failing me. It's absolutely ridiculous that we have to become system experts and jump through so many hoops just to access basic unemployment benefits, but I'm grateful we have communities like this where people actually help each other out. Emma, thanks for taking the time to update us with what worked - that kind of follow-up is so helpful for others facing similar problems!