ESD showing incorrect employers on husband's claim during adjudication - how to fix?
My husband's unemployment claim has been stuck in adjudication for 2 weeks now because of an employer issue that's happened before. His ESD account correctly shows his actual employer (a construction company), but there are also TWO completely random companies listed that he's never worked for! One is some retail store and the other is a restaurant chain. The weird part is that the "wage name" for these companies isn't even his name - it's someone else's! This exact same thing happened back in 2022, and it took over 5 weeks to resolve before his benefits were finally paid, but apparently they never fixed whatever is causing this in their system. Has anyone dealt with this identity/employer mix-up? I've been trying to reach someone at ESD for days but keep getting the dreaded "high call volume" message and disconnected. Any advice on getting these wrong employers removed from his claim? We're starting to worry about bills piling up while this drags on.
24 comments
CosmicCruiser
omg the same thing happened to my bf last month!! he had some random company from eastern WA on his claim that he never worked for! took forever to fix and they made him verify his identity like 3 times
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Diego Vargas
•Did he eventually get it fixed? How long did it take? We're trying to figure out if there's anything we can do to speed up this process.
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Anastasia Fedorov
This is likely a case of mixed wage records in the ESD system. Your husband needs to contact the UI Office and specifically request an "Identity Theft Investigation" even though it's probably just a system error. Make sure he has his ID, Social Security card, and employment history documentation ready. The key is getting through to an actual claims specialist who can manually remove the incorrect employers. Regular agents often can't help with this specific issue. When I worked at ESD, we saw this happen when SSNs got mixed up in the quarterly wage reporting system.
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Diego Vargas
•Thank you so much for the detailed response. This makes a lot of sense. Do you know if there's any way to specifically request an Identity Theft Investigation through eServices, or does he absolutely need to speak with someone?
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Anastasia Fedorov
•You'll need to speak with someone directly. The eServices portal doesn't have a specific option for this issue. The claims specialist will need to manually review the wage records and make corrections in their internal system.
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Sean Doyle
This issue is more common than youd think!! The ESD wage database sometimes has errors where employers report wages under the wrong SSN. I had something similar happen and I had to file a formal "wage dispute" to get it fixed. You should also file an official "Identity Information Correction Request" through your husbands eServices account - its under the "more services" tab. MAKE SURE you upload documentation proving his identity and real employment history. If you dont provide enough documentation they'll just deny the request and youll be back at square one!!! Trust me I learned the hard way....
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Diego Vargas
•Thank you! I'll help him look for the Identity Information Correction Request option today. That's really helpful to know this exists. What kind of documentation did you end up having to provide? We have his W-2s and paystubs, but wondering if we need anything else.
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Sean Doyle
•W-2s and paystubs are good! Also get a letter from his current employer confirming employment dates on company letterhead if possible. I sent in my ID, SS card, W-2s, AND a letter from HR and that finally worked. Just sending in W-2s alone wasn't enough in my case.
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Zara Rashid
THE EXACT SAMR THING HAPENED TO ME!!!! took me SIX WEEKS to get fixed and i almost got evicted waiting for my benefits. ESD is completeley broken and they dont care at all about us. they said it was some kind of "crossmatch" in there database but wouldnt expain more. goodluck getting anyone on the phone, i called 47 times in one day and never got through. i finally had to go to my state representives office and have them call ESD directly before anyone would help me. try that if you cant get help!!!!!
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Diego Vargas
•Six weeks is scary long! We're only at two weeks now but bills are already piling up. Contacting a state representative is a good idea if this drags on - thank you for suggesting that. Did your benefits eventually get paid retroactively for all the weeks you were waiting?
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Luca Romano
This is a known issue in the ESD system that occurs when wage records get cross-associated between different individuals. The system is designed to capture all possible wage records that might belong to a claimant, but sometimes it erroneously pulls in records from other individuals with similar names or data entry errors. To resolve this issue properly: 1. Your husband needs to speak directly with a claims specialist (not a general agent) 2. Request a "Wage Record Investigation" and specify the incorrect employers by name 3. The specialist must submit a "Form UCR-481: Employer Association Correction" 4. They'll need to cross-reference his SSN with the tax ID numbers of the incorrect employers Unfortunately, this cannot be resolved through eServices or the general messaging system. It specifically requires a claims specialist with access to the tax record database.
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CosmicCruiser
•wow u seem to really know how ESD works! do u work there or something?
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Diego Vargas
•This is incredibly helpful information - thank you! We didn't know there was a specific form for this issue. Is there a direct number to reach a claims specialist rather than the general line? Or a specific extension or option we should select when calling?
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Anastasia Fedorov
To follow up on the previous advice, I recommend you have your husband create a detailed timeline of his actual employment to present to the claims specialist. Also, I'd suggest having him check his credit report to make sure there isn't anything suspicious going on - sometimes these wage record issues can be linked to identity theft, although in your case it sounds like a system error since it happened before. Once he gets through to ESD, make sure he specifically asks if a "crossmatch flag" has been placed on his account. If yes, that explains why it's in adjudication - the system automatically flags accounts with mismatched employer records for manual review.
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Diego Vargas
•Great suggestion about checking his credit report - we hadn't thought of that. And I'll make sure he asks about the crossmatch flag. That makes sense why it would automatically go to adjudication. Really appreciate your help!
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Nia Jackson
After dealing with ESD for years, I can tell you their database is notorious for these employer mix-ups. If it's been 2 weeks already, I'd recommend escalating this issue. When you finally get through to someone, specifically request a "Level 2 Specialist" and mention the term "employer cross-association error." Also, document everything - get the agent's ID number and write down exactly what they tell you. I understand how frustrating it is trying to reach them. I was in the same boat last month with incorrect employers on my claim and spent days getting disconnected. I finally used Claimyr (claimyr.com) and got connected with an ESD agent within 20 minutes. They have a demo video that shows how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3. Completely worth it when you're stuck in adjudication with bills coming due.
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NebulaNova
•do they charge for that service?
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Diego Vargas
•Thank you for the advice! I'll definitely make sure he asks for a Level 2 Specialist and mentions the "employer cross-association error" specifically. And I'll look into that service today - at this point we just need to talk to someone who can help fix this.
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Sean Doyle
One quick thing I forgot to mention in my earlier comment - make sure your husband continues to file his weekly claims even while this is being sorted out! Some people stop filing because they think there's no point while in adjudication, but that's a huge mistake. Once the employer issue is fixed, he'll only get paid for weeks he properly certified for.
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Diego Vargas
•Absolutely - he's been keeping up with the weekly claims. Thanks for the reminder though, it's definitely important!
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CosmicCruiser
did your husband recently change his name or anything? my cousin had something similar happen after she got married and changed her last name. ESD had her old and new name as different people somehow and it was a total mess!
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Diego Vargas
•No name changes, which makes it even stranger! It's literally someone else's name appearing as the wage earner for these companies. I'm starting to wonder if there's someone with a similar SSN.
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Luca Romano
After reading through this thread, I want to clarify something important: This is almost certainly a database association error, not identity theft. ESD's wage record system occasionally creates erroneous employer associations when processing quarterly wage reports, especially with similar SSNs or data entry errors. The good news is that once your husband speaks with a claims specialist, the resolution process is straightforward. The specialist will verify his identity, confirm which employers are legitimate, then remove the incorrect associations manually in the system. After that, the claim will be released from adjudication and processed normally. To expedite this, have the following ready when he calls: 1. His ID and SSN card 2. W-2s from his legitimate employer 3. A list of the incorrect employers shown on his claim 4. The approximate date when this issue occurred previously And as others have mentioned, he absolutely must continue filing weekly claims during this process.
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Diego Vargas
•Thank you for this reassurance! We've gathered all the documents you mentioned and will have them ready when we call. It's a relief to hear that once we actually speak to someone, the fix shouldn't be too complicated.
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