Identity verified but now stuck in 2nd adjudication after reducing work hours - how long??

This happens a lot with partial unemployment. The system is triggering another review because the work pattern changed so quickly. My wife's claim went into adjudication THREE TIMES last year because her hours kept changing at her nursing job. The first time took about 4 weeks, second time was faster (like 2 weeks), third time went back to like 3 weeks. It's frustrating but they do eventually process it.

This is a pretty standard 'change in circumstance' adjudication. ESD needs to verify that the reduction in hours wasn't voluntary (which would make him ineligible) and that he's still meeting all requirements. Make sure he's still doing his three job search activities each week and logging them correctly, even though he's partially employed - that's a common mistake that causes delays. Typically these take 2-3 weeks to resolve. The ID verification ones actually tend to take longer, so this might move a bit faster than your first experience. Keep filing the weekly claims accurately in the meantime.

lol welcome to the ESD rollercoaster!! they love putting us thru the same hoops over and over. i was in adjusication 5 TIMES last year!! for almost the same reason each time. its like they dont keep records or something smh

Sounds like you're dealing with a change in work status adjudication. These typically involve verifying with the employer that the reduction in hours wasn't your husband's choice (which would make him ineligible). When I went through this in January 2025, it took exactly 18 days to clear. I was having no luck getting through on the phones until I discovered Claimyr (claimyr.com). They have a system that gets you through to an actual ESD agent - I waited less than 30 minutes when normally I couldn't get through at all. They have a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 The agent was able to see exactly what was causing the hold on my claim and pushed it to the right department. Much better than waiting blindly for weeks.

my situation was siilar but i got denied bcuz they said i didnt report my work hours correctly the first week back. make sure u guys answered all those work questions right. they r super picky about that stuff

This is a normal part of the process when circumstances change, though I know that doesn't make it less frustrating. To clarify some information others have provided: 1. When hours are reduced below 40/week, ESD requires verification that this wasn't at the claimant's request. 2. Job search requirements DO apply unless you have standby status. If your husband expects to return to full-time within 4 weeks, have his employer provide documentation and apply for standby status through your eServices account. 3. Average processing time for this type of adjudication in Q1 2025 has been 14-17 business days according to ESD's published metrics. 4. Continue filing weekly claims during adjudication, accurately reporting all hours and earnings. 5. If you have immediate financial hardship, you can request expedited processing by uploading a hardship letter through your eServices account. Hope this helps.

The exact same thing happened to me!!! My hours got cut to 12 per week back in December and my claim got stuck in adjudication for FIVE WEEKS!! I called ESD like 50 times and either couldn't get through or got hung up on. I finally contacted my state representative's office and they helped push it through. Try that if the governor's office helped last time. So ridiculous we have to involve politicians just to get our legitimate benefits!!!

Just an update - I called ESD this morning using Claimyr and managed to speak with someone who explained what's going on with my husband's claim. They said they're verifying with his employer about the reduction in hours, and once they receive that information, they can complete the adjudication. The agent also expedited our case due to financial hardship. So there's definitely value in being able to actually reach someone!