Can't reach ESD by phone - is going to WorkSource in person an option?

I tried going to worksouce last yr when i had similar problem. they told me worksouce staff CANNOT help with ur actual unemployment claim issues!! they can only help with job search n resume stuff. total waste of time drove 40 mins for nothing

WorkSource offices are separate from ESD claim processing centers. While they're connected organizations, WorkSource staff generally don't have access to the unemployment claim systems or authority to make changes to claims. They primarily help with job search activities, training opportunities, and employment resources. Your husband has a few options: 1. Keep calling early in the morning right when the phone lines open (7am) 2. Submit a message through his eServices account (though response times can be slow) 3. Request a call back through the web form on the ESD site 4. If his claim is in adjudication status, he can try emailing the specific adjudication center What specific issue is he having with his claim? That might help determine the best approach.

Going to WorkSource is USELESS!!! I've been trying to get through to ESD for MONTHS about my overpayment and it's IMPOSSIBLE to talk to a human being!!! The system is DESIGNED to make us give up!!!! I wrote to my state representative and still nothing. They just don't care about regular people struggling to survive!!

I was in this exact situation last month! After two weeks of constant calling, I finally found a service called Claimyr that got me through to an ESD agent in about 25 minutes. It basically navigates the phone system and holds your place in line, then calls you when it reaches a human. Totally worth it when you're desperate to resolve an issue. Check out their site at claimyr.com - they have a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 After I got through, the agent was able to fix my pending issue in just a few minutes. Much better than driving to WorkSource only to be turned away!

hey my cousin works at worksource actually. she says they cant fix ur claim but they CAN sometimes call a special internal number to ESD for really urgent cases!!! so maybe try going but explain its super urgent and ask if they can help make a call for u to the special line. not guaranteed but worth a shot

Since his claim is showing 'pending - issue under review,' it's most likely in adjudication. This means there's some specific issue that needs to be resolved before benefits can be paid. Common adjudication issues include: - Employment separation verification - Availability for work questions - Income reporting discrepancies - Identity verification Has he received any letters in his eServices account explaining what the specific issue is? That's crucial information because different issues are handled by different departments. If it's truly urgent due to financial hardship, he can request an expedite on the adjudication. This won't guarantee faster service, but it can help prioritize his case.

Same thing happened to my brother and he tried going to WorkSource. They were nice but basically said sorry, can't help with that, we don't have access to the claims system. Such a waste of time.

For an expedite request, you can either: 1. Submit it through eServices by sending a secure message specifically stating "URGENT HARDSHIP EXPEDITE REQUEST" in the subject line and explaining the financial hardship (potential eviction, utilities being shut off, etc.) 2. If he can get through by phone, explicitly request an expedite due to financial hardship Regarding the employment verification issue - sometimes ESD has trouble reaching the previous employer to verify the termination. In these cases, providing additional documentation can help: - Final pay stub showing last day worked - Any correspondence with HR about the termination - Contact information for someone who can verify the separation (HR rep, manager) I'd recommend uploading any additional documentation he has and then mentioning the additional documents in the expedite request message.