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I've been trying to get through to ESD for THREE WEEKS to ask this exact question!!! The phone system is impossible - I've called 42 times and either get hung up on or told the wait is over 2 hours and then disconnected anyway. I've tried eServices messaging but no response. I'm going to miss out on benefits because I can't get a simple answer about holiday pay!
I had the same issue trying to reach ESD last month. A friend told me about this service called Claimyr that got me through to an ESD agent in about 25 minutes instead of spending days trying. Their website is claimyr.com and they have a video showing how it works at https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3. It really saved me when I needed to ask about my adjudication issue. Way better than getting disconnected dozens of times.
Here's the official guidance: When filing by phone, answer all questions truthfully. For holiday pay specifically: 1. When asked if you received or will receive holiday pay, press 1 for YES 2. Enter the GROSS amount (before taxes) using the keypad 3. The system will calculate any deductions automatically Keep in mind that ESD can verify your earnings with your employer, so reporting accurately is crucial. As others mentioned, your benefit will be reduced by 75% of what you earn above $162.25, not eliminated entirely unless your holiday pay exceeds your weekly benefit amount plus the earnings allowance. If you continue to have questions about the phone filing process, the automated system does have an option to speak with a claims specialist, though wait times can be long during holiday periods.
this is why i always do my claims online never by phone. the phone system is garbage and makes these kinds of mistakes way too easy. not helpful for ur current situation i know but for future reference. also try calling right at 7am thats when u have best chance of getting thru
Just checking back - were you able to get this resolved? For the benefit of others who might encounter a similar issue, it would be helpful to know what eventually worked. The phone-based weekly claim system does have these quirks that can cause problems, especially when a call is interrupted.
We finally got through! It took 3 days of calling right at 7am, but we finally connected with someone yesterday. They could see the partial claim in the system and fixed it on the spot. Payment should come through next week with no reduction. For anyone else with this issue - persistence is key! Also, the agent told us that hanging up mid-claim is actually quite common and they have a specific procedure for fixing it. Thanks everyone for your advice!
Am I the only one who thinks its CRAZY that they can just decide someone isnt "good enough" for a job they PROMOTED them to and then fire them?? The whole system is rigged against workers!!! At least document the issues and give people a chance to improve before cutting them loose!!
yea its pretty messed up. washington is an at-will state tho so they can fire for almost any reason as long as its not discrimination
Update: We submitted the information to ESD yesterday explaining exactly what happened - that he was promoted to lead, tried his best for 3 months, but wasn't meeting expectations in that specific role, and there weren't other positions available. We emphasized that he had 3 years of good performance before the promotion. Now we're just waiting to hear back. Thanks everyone for your advice! I'll update again when we get a decision.
Has anyone actually been able to get through to ESD to ask questions like this? I've been trying to call them about a similar issue for THREE WEEKS and can't get past the automated system. So frustrating!
I've had success using a service called Claimyr (claimyr.com) to get through to ESD. They basically call ESD repeatedly for you and connect you when they get through. They have a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3. It saved me hours of frustration when I had an adjudication issue I needed to resolve.
I've been dealing with ESD for MONTHS and their job search requirements are honestly ridiculous. One week they accept something, the next week they don't. It's like they WANT to deny people benefits. I had three recruiter calls rejected because they said I needed to apply directly to jobs. The whole system is broken. Good luck getting a straight answer from anyone at ESD about this - you literally can't even get through to them on the phone!!!
Have you tried using Claimyr to get through to ESD? I was stuck in the same boat trying to get clarification on job search activities for weeks. Couldn't get anyone on the phone. Found this service at claimyr.com that got me connected to an actual ESD agent in about 25 minutes instead of spending days redialing. They have a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3. Saved me so much frustration when I needed to sort out confusion about my job search activities.
When I was on unemployment last year I counted recruiter calls as "Job Interview" activities and had no problems. Just log all the details you can and you should be fine. ESD knows that recruiters are a normal part of the job search process, especially in certain industries. A 36-minute call is definitely substantial enough to count!
Thanks for sharing your experience! That makes me feel better about using that category. What industry are you in? I'm in tech and it seems like so much hiring happens through recruiters now.
To answer your original question - today (March 15, 2025) isn't a federal banking holiday, but there are sometimes processing delays due to month-end reconciliation periods at some financial institutions. If your payment normally appears Wednesday morning and ESD shows it as 'paid,' I would expect it by tomorrow at the latest. For future reference, here's the process: ESD typically processes payments 48 hours after you submit your weekly claim. Then it goes through the ACH banking system which can take 1-3 business days depending on your bank's processing schedule. If you don't see it by Friday morning, that's when I'd contact ESD to investigate further.
ESD HAS BEEN DOING THIS FOREVER!!! They delay payments even after judges order them to pay hoping people will just give up. It's criminal what they do to people who are already struggling. I waited 14 weeks after winning my appeal before I saw a dime. The system is BROKEN BY DESIGN. Don't let them wear you down.
While I understand your frustration, it's important to note that most post-appeal delays aren't intentional. The implementation of appeal decisions requires manual review to ensure the correct weeks and amounts are paid, and unfortunately, ESD's staffing hasn't kept pace with the volume of claims in recent years. They're legally obligated to pay valid claims and eventually do, even if the timeframe is frustrating.
Update: I want to thank everyone for their advice! I took several of your suggestions: 1. Called the OAH number and they confirmed our appeal should have been implemented weeks ago 2. Emailed unemployment.help with URGENT in the subject line and included all our claim details 3. Used Claimyr to finally get through to an actual person at ESD The agent I spoke with was actually very helpful once I got through. She said our payment was stuck because the appeal decision required manual processing of back payments, and it was sitting in a review queue. She escalated it while I was on the phone. This morning I checked our account and ALL 10 WEEKS have been processed for payment! They should be in our account by Monday. I'm so relieved I could cry. For anyone else stuck in appeal limbo - persistence and using multiple channels simultaneously seems to be the key. Thanks again everyone.
congrats!! im gonna try the same approach. its ridiculous we have to jump through all these hoops but at least you got your money!
One thing that helped speed up my adjudication was submitting very detailed job separation information. My claim was stuck for weeks until I uploaded a detailed letter explaining exactly why and how I was separated from my employer, with dates, supervisor names, and relevant company policy information. Within days of uploading this documentation (using the document upload tool in my ESD account), my claim moved forward. The more specific information you can provide upfront, the less the adjudicator has to investigate.
anybody else notice wen u finally get thru to ESD they act like ur bothering them?? lady i talked to was so rude like im just trying to feed my family here not trying to scam anyone
my sister had a part time job and was still getting partial unemployment so it really depends on how much u make compared to ur benefit amount.
Thanks everyone for all the helpful advice! Just to recap what I've learned in case it helps someone else: 1. Keep filing weekly claims until I've had 4 consecutive weeks of earnings above my benefit amount 2. Report all hours and wages earned in the week I'm claiming, even if I haven't been paid yet 3. ESD will automatically mark my claim as "excess earnings" when I earn more than my benefit amount 4. I still need to do job search activities for any week I'm claiming benefits (unless I get standby status) 5. The system will automatically deactivate my claim after 4 weeks of excess earnings This makes so much more sense now. I'll definitely keep filing and reporting accurately. Thanks again everyone!
Micah Franklin
Just to clarify some confusion in this thread - there are actually two different overpayment collection processes at ESD: 1. Voluntary repayment plans - where you've arranged to make payments on specific dates 2. Benefit offsets - where they automatically take a portion of your benefits If you're on a voluntary plan and miss a payment, they don't automatically switch to offsets. They'll typically send notices first if you've missed multiple payments. Being one day late shouldn't trigger anything in their system. Also, keep in mind that with the holiday, their payment processing is likely delayed anyway. Your payment from today probably won't even register as "late" in their system.
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Isla Fischer
•wait so if im on a payment plan they WONT take money from my benefits? they've been taking 25% every week even tho i set up a plan??
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Anita George
Update: My benefit payment just hit my account this morning! Normal amount, no deductions or delays. Looks like being one day late on the overpayment didn't affect anything. Thanks everyone for your help and reassurance!
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Abigail Spencer
•Awesome! Glad it worked out. Holiday stress is bad enough without worrying about benefit payments too.
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