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One more thing - if your claim does go into adjudication (which can happen even for routine verification), don't panic. That's just their process for resolving questions about eligibility. If that happens, you'll receive a notice explaining what information they need. Just respond promptly and continue filing weekly claims during adjudication.
Update: I was able to get through to ESD this morning after a long wait. They confirmed my employer did submit the documents two days ago, but my claim is now in adjudication because I had a small part-time job (10 hours/week) while at the retail store. They said this is routine and I should receive a determination within 2-3 weeks. Thanks everyone for the advice and reassurance!
Great news that you got through! Adjudication for multiple employers is very standard, especially when one job continues while another ends. Just make sure you're reporting any ongoing part-time income in your weekly claims. Glad you got some clarity on your situation!
I work in HR and deal with unemployment claims frequently. The status change you're seeing is normal. When a weekly claim is filed, the system first validates it, which causes the "pending" status. The deduction from the benefits balance is actually the most important indicator - the system has calculated the payment amount and allocated it from your total benefits. If there was an issue with the weekly claim that would prevent payment, you would typically see an "issue" or "adjudication" status instead, and there would be no deduction from the benefits balance. The pending status should automatically resolve within 24-48 hours. I would expect your payment to arrive on schedule unless there are other issues with the claim.
Thank you for this detailed explanation! It's so helpful to understand what's happening behind the scenes. You've definitely helped ease my anxiety about this.
did the payment come thru? im curious if it worked out ok
Yes! The payment just hit our account this morning, right on schedule. Status still shows pending on the website though, which is weird. But we got the money so I'm not complaining!
has anybody checked ur identity? sometimes they put u in adjudication if theres an identity verification issue. did u get any letters in the mail or messages in ur eServices inbox about proving ur identity? sometimes they send mail not emails
I haven't received anything about identity verification, either in the mail or online. My mailbox is right outside my apartment so I don't think I've missed any letters. Is there a way to check if this is the issue without getting through to someone on the phone?
not really, thats the problem. u kinda need to talk to someone. maybe try that claimyr thing someone mentioned if u cant get thru on ur own. better than waiting forever not knowing
One thing that might help while you're waiting: if you're experiencing financial hardship, you can request hardship expedited processing. Call the main ESD number and when the automated system picks up, immediately press * then 0, then 0 again. Sometimes this gets you to a person who can at least put a hardship flag on your claim. You might need to try multiple times, but it's worth the effort as hardship cases are supposed to be prioritized.
Thank you, I'll definitely try this trick tomorrow morning! At this point I'm willing to try anything. Really appreciate everyone's advice here - at least I know I'm not alone in dealing with this frustrating situation.
nope, just kept checking my account daily. one day it just changed from processing to paid! but make sure u keep doing the weekly claims on time
just FYI to everyone... when ESD does adjudication for medical stuff they have a special team that handles it. regular agents cant even access those cases. thats why it takes so long. my neighbor works at ESD and told me they have like 3 ppl reviewing ALL the medical documents for the whole state!!
when this happened to me last year it was because they were doing some kind of system update. the money showed up 2 days late but i still got it. as long as it says paid in ur account ur probably fine just gotta wait
UPDATE: My payment finally hit my account this morning! Looks like it was just delayed by a couple days. Thanks everyone for your help and reassurance!
Something else to watch out for - if your employer offers you more hours and you decline them, you could be disqualified from benefits that week. Always accept any hours your current employer offers, even if they're still below your normal schedule.
That's good to know! My boss mentioned they might randomly offer extra shifts if people call out sick. I'll definitely take anything they offer.
btw when u do ur weekly claims make sure u check ur eServices inbox every week too. sometimes they send u important messages there and dont email u about them. my friend almost got her benefits cancelled cuz she missed some questionnaire they sent
Thanks for the tip! I'll set a reminder to check it regularly.
sorry that happened to u. i was just sharing what happened to my brother. guess it depends on the adjudicator u get
Just wanted to mention - make sure you keep doing your weekly claims even while waiting for the first payment! Some people think they only need to file after getting paid, but you need to keep certifying every week without interruption.
Yes, I've been filing every Sunday like clockwork! One question though - do I need to list the exact same job search activities in the same order each week? Or is it okay to switch them up as long as I'm doing the required three activities?
You should definitely switch them up! They want to see different job search activities each week. Mix in applying for jobs, updating your resume, attending WorkSource workshops, having informational interviews, etc. Using the exact same activities looks suspicious like you're not actually job searching.
my roomate got his payment like the next day after approval but his was a different type of claim i think... standby or something? so maybe it depends on what type of unemployment you have
When I was on unemployment last year I got put in adjudication because I accidentally reported my gross income instead of net on my application. Totally my fault but it took forever to fix! The most frustrating part was not knowing why or how long it would take. I had the same confusion where everything seemed fine for weeks and then suddenly changed to adjudication.
Did you eventually figure out what triggered the adjudication? And how long did yours take to resolve?
It took about 5 weeks total. I only found out what caused it when an adjudicator finally called me. Apparently my employer reported different wages than what I had put on my application. Simple mistake but took forever to sort out. They did eventually backpay everything though.
Just wanted to follow up - since you found and completed that missed questionnaire, that's good news! That was likely what triggered the adjudication in the first place. When they don't receive responses to their questions, the system automatically puts claims on hold. Now that you've responded, call attention to it by trying to reach an agent who might be able to expedite the review now that they have the information they needed.
That makes sense. I feel really stupid for missing it! I've been checking my regular email but didn't realize I needed to log into eServices directly to see the questionnaires. I'll try calling again tomorrow morning right when they open. Thanks for your help!
Mei Liu
Just following up - did your payment arrive yet? If not, and it's been 3+ business days, you should definitely contact ESD as there might be a hold on your payment that isn't visible in your online account.
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Zoe Alexopoulos
Yes! It finally showed up this morning - took exactly 2 business days from when the status changed to paid. Seems like this is just normal processing time between ESD and ReliaCard. Thanks everyone for the reassurance and advice! I'm definitely switching to direct deposit for future payments and saving that Claimyr contact info in case I have issues getting through to ESD in the future.
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