ESD eServices login problem after receiving notification email - can't access my account

I had the exact same issue last month! Super frustrating when you know something important is waiting but can't get in. For me, it turned out my SAW (SecureAccess Washington) account was locked because of too many password attempts (even though I didn't try that many times). Try going directly to the SAW website first instead of the ESD login, and check if your account is locked there. There should be an account recovery option that's different from just resetting your password.

this happens ALL THE TIME with esd... their system is garbage tbh. sometimes it's maintenance but they never warn you. try again tomorrow morning, usually works better then

This is a common issue that can happen for several reasons: 1. Your SAW account might be locked (as someone mentioned) 2. There could be system maintenance happening (ESD often does this overnight) 3. Browser cache/cookies might be causing conflicts 4. Sometimes there's a sync issue between SAW and ESD systems Try these fixes in order: 1. Clear your browser cache and cookies completely 2. Try using an incognito/private browser window 3. Wait 24 hours (sometimes accounts auto-unlock) 4. If you're still locked out after trying the account recovery, you'll need to contact ESD directly The good news is that even if there's a time-sensitive document, they usually give you 10 business days to respond from when it was sent, not from when you view it. So you should still have time once you get access.

Have you checked if your browser is blocking cookies or pop-ups from the ESD website? That happened to me once and it kept silently failing without any error messages. Also, make sure your browser is updated to the latest version. I know it sounds basic but sometimes it's the simple things!

When I got locked out of my account last year I spent DAYS trying to get through to ESD on the phone but kept getting disconnected. Someone on another thread recommended Claimyr (claimyr.com) and it actually worked to get me through to a real agent who unlocked my account on the spot. They have a video showing how it works here: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3. Saved me a ton of frustration since I had an adjudication interview I needed to reschedule.

I HAD THIS EXACT PROBLEM!! So infuriating! Turned out the "new letter" email was actually sent in error for me - I called after trying for hours (literally 46 redials) and the rep told me there was actually no new letter in my account. The system had sent notification emails by mistake to a bunch of people. Maybe check if that's what happened?

Update: I cleared my cache, waited overnight, and tried the account recovery through SAW again this morning. I was able to set up new security questions and finally got in! Turns out I DID have an important letter - they needed additional information about my job separation. Thanks everyone for your help!

This is such a helpful thread! I'm dealing with the same login issues right now and it's so reassuring to see that others have figured it out. I'm going to try the SAW account recovery route first since that seems to have worked for a few people here. Quick question though - when you go through the account recovery process, does it immediately unlock your account or do you have to wait? I'm hoping to get this sorted today if possible since I'm also worried about missing something time-sensitive.

I'm having the exact same issue! Got the email notification yesterday and have been trying to log in ever since with no luck. Reading through all these responses is really helpful - I had no idea about the SAW account potentially being locked separately from just resetting the ESD password. I'm definitely going to try going directly to the SecureAccess Washington site first like @Lilah Brooks suggested. It's so frustrating when you know there's something waiting for you but the system won't let you in! Thanks everyone for sharing your experiences and solutions.